Sales Service

Cynthia Benymon

**** ********* **** ***. * COLLEGE PARK, GA 30349 ac18br@r.postjobfree.com 678-***-****

SUMMARY OF QUALIFICATIONS

Skillful and dedicated individual with extensive experience in the coordination, planning, sales and support of daily operational and administrative functions. Serving customers by providing product and service information; resolving product and service problems. Extensive Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict. Adept at developing and maintaining detailed administrative and procedural processes, improve accuracy and efficiency, and achieve organizational objectives.

Education

LivingstonE College – Salisbury, NC

B.S. Degree - Business Administration

Professional Experience

DeltA SKY CLUB – Atlanta, GA Aug. 2015 – Jan 2017

Service Ambassador

Respond to customer complaints regarding food or service.

Develop client rapport and promote partnership value with clients by fulfilling contractual obligations, seeking client feedback, and responding to client requests.

Ensure adherence to quality, cleaning, and maintenance expectations and standards; work with customer to ensure satisfaction.

Check in with customers to ensure satisfaction with each food course and/or beverages.

Monitor and maintain the cleanliness of work areas.

D&H Tax Service – Atlanta, GA Feb. 2013 – Aug. 2015

Tax Supervisor

Lead department in knowledge of software, processes, and workflows.

Conduct complex tax research and prepare memorandum outlining findings and conclusions.

Delegate projects to staff that can handle them most efficiently and provide accounting and tax assistance to staff as needed.

Communicate directly with existing clients, colleagues, management, and IRS representatives regarding various tax matters.

Assist with business development efforts, including but not limited to, meeting with prospective clients, preparing fee quotes and proposals, and evaluating clients’ needs.

Assist with employee training for new hires and ongoing employee training.

Allconnect – Atlanta, GA Sept. 2008 – Jan 2013

Home Services Specialist

Responsible for providing utility transfers and installations to customers in the transition of moving.

Providing information on telephone, digital cable, satellite and high speed internet connections, electric service and gas services for customers.

Maximize sales opportunity on inbound calls from individual consumers - Assist callers with setting up their home utility services. Provide stellar consultation on product offering, selection pricing, availability, etc. - Consistently reached daily and weekly individual and team sales goals. Demonstrated persistence, overcame objections and closed deals as expected.

Effectively communicated and built relationships with customers to provide a world class customer experience. Presented key selling points, features and benefits while remaining focused on the customers' needs and expectations - Ensured customer understood mandatory provider disclosures. Delivered high quality customer service by using a friendly and outgoing style during the sales process. Possessed and demonstrated good judgment, integrity, multi-tasking, and interpersonal skills.

Emory University –Atlanta, GA Nov. 2005 – Aug. 2008

Executive Assistant

Provided high-level administrative support to four physicians in the Neurology Department.

Prepared meeting agendas and carefully monitored all action items.

Performed a variety of key administrative functions - addressed patient inquiries, processed payment requests for reimbursement, assisted in the preparation of grant applications.

Reconciled PC transaction, communicated with medical professionals, and scheduled interviews and performing other pertinent tasks for the Program Directors.

Prepared meeting agendas and carefully monitored all action items.

Arranged and hosted successful monthly and quarterly meetings for the Epilepsy Program, including annual symposiums, research seminars, surgery conferences, faculty meetings.

Emory University–Atlanta, GA Jan. 2001 – Oct. 2005

Administrative Assistant

Reported to the Assistant Vice President for Health Affairs and Human Resources.

Coordinated job searches for Executive staff.

Processed invoices and prepared new hire documents for Payroll and Benefit departments

Campaign Associate for United Way.

Updated Human Resources Action Forms for Hospital and University employees.

Assisted with 5-year reviews for the Deans of Schools.

Contact this candidate