Sindhuja Golla

Mobile : +1-502-***-****

E-mail :ac18am@r.postjobfree.com

Experience Summary

Around 6 years of IT experience in the areas of Solution Architecture, Analysis, Design, Development, Integration and supporting the WebSphere Suit of products.

Expertise in performance tuning and optimization for various WebSphere products.

Extensive experience in design and architecture of enterprise applications using MQSI (IIB), MQ series (IBM MQ), WAS on platforms like windows, Z/Linux.

Knowledge on WebSphere suite of products ( WAS, BPM, IBM MQ, IIB)

Good Knowledge in Java programming.

Expertise in setting and configuring MQ monitoring tools like IBM Tivoli Enterprise portal.

Knowledge on Shell scripting, ANT scripting, scheduling jobs using crontab.

Hands on experience with DevOps tools like Jenkins, Big data tools like Splunk.

Experienced in deploying solutions to High Availability (HA), Load Balancing Configurations eliminating single points of failure.

Extensive experience in troubleshooting issues in both intermediate and high technical levels

Proven experience in project management, technical, analytical, application deployment, and system administration, task automation skills, focusing on the performance of project day to day operations, risk analysis and information analysis through technology solutions.

Excellent communication, team, leadership and management skills.

Providing 24/7 Oncall support.

Technical Skills summary:

Tools/Software: IBM MQ ( 6.X,7.X, 8.X) ; IBM Integration Bus ( V9.x, V10.x);WebSphere Application Server (7.X) ;IBM HTTP Server; IBM BPM V8.x ; Apache Tomcat ; Splunk ; Jenkins ; LDAP ; IBM DB2 ; SQL ; Microsoft Office/Excel/PowerPoint; HPSM ; CA Service desk

Languages: C, Java, HTML, JSP, Servlet

Operating Systems: Windows XP/Vista/7/10, Z/Linux, UNIX.

Certifications:

IBM Certified System Administrator WebSphere Application Server Network Deployment V7.0

Oracle Certified Professional, Java SE 6 Programmer

ITIL V3 Foundation Certified

Responsibilities Summary:

MQ/IIB Administrator: Tata Consultancy Services, Louisville, KY (Aug 2016 – Till date)

Tata Consultancy Services, Chennai, India (Jan 2013 – Jul 2016)

Worked as an IBM MQ/IIB Administrator for the client Humana Inc.,

Installation, Configuration, Integration and maintenance of IBM MQ and IIB.

Created and configured MQ Objects like Queue Managers, Local Queues, Alias Queues, Remote queues, Transmission Queues, Dead Letter Queues, Clustered Queues, Channels, Listeners, Topics, Subscriptions, Clusters, Triggers, and Processes in DEV, TEST and PROD environments.

Configured/added/removed/managed queue managers in a clustered environment.

Authentication and Authorization using LDAP.

Built DEV Environments from scratch and followed through to TEST and Successful PRODUCTION Deployment

Monitored and maintained MQ Objects in DEVELOPMENT, TEST and PRODUCTION Environments using MQ Explorer and IBM Tivoli Enterprise Portal.

Monitored log files of Clusters, Queues and Queue Managers

Configured Publish/subscribe models.

Problem determination using Queue Manager Error logs.

Set Authorities on Queue Managers, Channels, and Queues.

Checked for and Set MQ Authorities for different Applications Teams.

Created/Configured MQSI ODBC, Policy Set, Policy Bindings.

Import / Export certificates on both MQ and IIB servers for both One way and two way SSL authentication.

Set up/assign/alter Various SOAP, HTTP,DEBUG ports.

Set up/configure ODBC/JDBC connections.

Create channel definition tables, binding files required for client connections.

Create/Configure Workload management policies for tuning IIB flows performance.

Involved in developing backup and recovery procedures.

Edited and Updated CronJobs as and when required for rotating log files, backing up queue managers

Performance Tuning on Queue Managers and Channels

Maintained and Documented MQ Installs and Upgrades on various Platforms

Opened PMRs with IBM and documented the fixes.

Performed regular on-call duties like scheduled MQ bounces during server upgrades

Documented all upgrade and install procedures

Trained Team members on WebSphere Product support.

Provided 24x7 on-call support

WebSphere Administrator: Tata Consultancy Services, India, Chennai (Jan 2012 – Dec 2012)

Worked as a WebSphere Administrator for the client State Farm, a leading Automobile Insurer. Job profile included migrating WAS from UNIX to Linux and administration of WAS supporting the migrated applications.

Collected the requirements and completed the assessment on required applications.

Build the applications on Linux environment

Completed the UAT test and do the required changes

Completed the cut-over on allotted change windows and supported issues raised using log files.

Determined outage (e.g. database, server, and network) impact on applications.

On-call coverage rotation to deliver 24x7 incident response and resolution.

Configured Web Sphere resources like JDBC providers, JDBC data sources.

Configured Server for LDAP security.

Involved in Creating and Managing the Nodes, Application Server’s.

Ensured every ticket is being walked from inception to satisfactory completion in the shortest possible time, with the best quality of response.

Ensuring that all components are at supported levels.

Technical Support Analyst – Tata Consultancy Services, India, Chennai, Aug 2011- Dec 2011

A leading Automobile Insurance has redesigned their entire existing platform to meet the evolving customer needs and emerging new technologies. They have started the development with dependent ten development centers involving multiple vendor teams. IDO Release Triage is a support team coordinating all the ten development centers and resolving issues/defects raised in both Test and production environments.

Tracked all defects and fixed bugs within defined SLAs by consolidating, prioritizing, analyzing and making the necessary code changes.

Triaged the defects/Issues using SPLUNK to classify them into application/Infrastructure.

Worked with Development Teams to fix application issues.

Followed up Infrastructure teams on Infra issues.

Engaged System and Integration Test teams to identify and validate the fix.

Traced the code to identify issue, Modify/Change the Code, Validate the code fix

Provided Daily and Weekly status update to defect management groups.

Updated Knowledge Base and Prepare Case Studies and Best Practices.

Carried out every day ADHOC tasks based on customer’s business priority.

Co-coordinated with all the ten development centers as Defect Co-coordinator.

Collected metrics and reported to client managers on key findings

Provided appropriate corrective actions based on metrics findings.

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