Billy A. Russell

**** ****** ***** ***

Virginia Beach, VA 23464

757-***-****

ac189t@r.postjobfree.com

Summary

Computer Proficient: MS Office 2007 ( Word, Excel, PowerPoint, Access, Outlook),Windows 7

Effective Supervisor/multi-tasking capabilities and excellent team player with established leadership qualities.

Strong work ethic while maintaining integrity, dependability and loyalty.

Excellent customer service and organizational skills.

Education

ECPI University, Virginia Beach, VA

Bachelor Degree in Business Management

Key Strengths

Project Management

Help Desk/ Customer service

Wicklander- Zulawski Interview and Interrogation Techniques

Management Development Training (MD1)

Leadership, Coaching, and Mentoring

Safety / OSHA

Work Experience

Project Manager II / Pier Coordinator General Dynamics Norfolk, VA

10/ 2016- 3/2017

Ensure all projects are delivered on time, within scope and within budget.

Develop a detailed project plan to track progress.

Measure project performance using appropriate systems, tools and techniques.

Manage relationship with the client and all stakeholders.

Report and escalate to management as needed.

License Sales Agent RK Chevrolet Virginia Beach, VA

02/2016 – 10/ 2016

Provide excellent customer service to all potential buyers and prospects.

Develops buyers by maintaining rapport with previous customers; suggesting trade-ins, greeting drop-ins; responding to inquiries.

Demonstrating automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties.

Provides sales management information by completing reports.

Enhances dealership reputation by accepting ownerships for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Co-Manager Kroger Co. Virginia Beach, VA

07/2014 – 01 / 2016

Overall responsible for assisting in the store operations including continuous development of effective store associate to achieve desired sales and EBITDA results through both formal and informal interactions.

Provided leadership and direction to the employees in the operating division in accordance with the organization's policies and procedures.

Supervised employees to meet and exceed customer expectations for ease of shopping.

Coached employees in keeping the freshness in all the departments including grocery, meat, produce, and deli along with customer service, finance and loss prevention.

Developed and implemented employees to carry out the store values-Honesty, Respect, Integrity, Inclusion, Safety and Diversity.

Mentored employees to always put the customer first.

Loss Prevention Specialist Kroger Co. Virginia Beach, VA

09/2013 – 07/2014

Implement and monitor process to reduce property and financial loss.

Conduct various store audits to identify problem areas or procedural deficiencies.

Monitor compliance with standard operating procedures for loss prevention, physical security, risk management and safety.

Coordinate with human resource and other departments to assist in company programs, investigations, training, and safety.

Sales Associate, Men’s Department Dillard’s Department Store Chesapeake, VA

03/2013- 09/2013

Assist customers with sale purchases.

Organize merchandise on sales floor.

Contribute with visual and preservation merchandise on the sales floor.

Production Foreman

07/2010-10/2012 Zero Point Corporation Virginia Beach, VA

Enhanced inventory control processes resulting in significant cost savings.

Exceeded expectations while supervising and Training employees of the production facility.

Successfully conducted monthly Safety Training meetings.

Assured exceptionally large orders were delivered in a timely manner while working well under pressure.

U.S .Navy Reserve (Retired)

03/1995- 04/2009

Customs Agent U.S Navy / U.S. Customs Camp Arifjan, Kuwait

02/2006-10/2006

Thoroughly inspected military personnel (Equipment, vehicles etc. according to SOP)

Honored with escorting high ranking officers in various military branches

Routinely conducted armed watches

U.S. Navy (Active) Norfolk Naval Base Norfolk, VA

03/1989 – 10/1994

Performed duties as a Boatswain Mate such as Rigging, Cranes operator, and Bridge watch standing and Certified Fireman onboard the USS Whidbey Island.

Maintained ship preservation such as painting, priming, and boat preservation; also performed Personnel Maintenance Service (PMS) on selected equipment.

Maintain leadership while supervising multiple personnel in a range of occupations.

Awards

Armed Forces Reserve Medal

National Defense Service Medal

Army Achievement Medal

Good Conduct Medal

Meritorious Service Medal

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