Fola Sofowora(MBA, PMP, CSM, ITIL)

Phone: 647-***-**** Email: ac1898@r.postjobfree.com

SOFTWARE DEVELOPMENT ENTERPRISE IMPLEMENTATIONS SYSTEMS ENGINEERING PROCESS IMPROVEMENT

Diligent project manager offering a proven record of success leading all phases of diverse technology projects; PMP, MBA, ITIL and CSM credentials; and business finance experience.

Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

Expert in agile and waterfall project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets.

EDUCATION & TRAINING

Project Management Professional (PMP) 2017

Certified SCRUM Master (CSM®), 2015

IBM Certified Project Manager, 2011

ITIL® V3 Foundation Certification, 2011

Certified IT Services Management

Master’s in Business Administration (MBA), Regis University, Denver, CO, 2010

Bachelor of Science in Management Information System, Western Illinois University, Macomb, IL, 2003

SKILL SUMMARY:

Project Management:

IT Project Lifecycle:

Value-Added Leadership:

Business Development

Requirements Analysis

Cross-Functional Supervision

Process Improvement

ROI Analysis

Team Building & Mentoring

RFI, RFP, and Proposals

Costing & Budgeting

Client Relations & Presentations

System Migrations/Integrations

Project Scheduling

Business & IT Planning

Enterprise wide Implementations

Testing/QA/Rollout/Support

Vendor Management

TECHNICAL PROFICIENCY

Applications:

Microsoft Office 2003/2007/XP Professional (Outlook, Word, Excel, Visio, Access, PowerPoint, MS Project 2003-2007, SharePoint 2003), SQL Server 2005, CRM (Microsoft Dynamics CRM, Enterprise Project Management, Clarity, (EPM) Solution, IBM Mainframe, Lotus Notes, HP Quality Center, Quick Test Pro, Win Runner, Load Runner, Conversation (configuring tool), SQL/Cold Fusion, Snag It and IBM AS400. RPM (IBM Relational Portfolio Manager), Maximo, Lotus Symphony, CMBD, Lotus Note, Citrix, Orchestration technology, JIRA

Methodology:

PMI Methodology, Agile Methodology (SCRUM), SOW, Risk Management, Quality, Procurement, ITIL v3 Framework, Process improvement and Change Management, and SDLC

PROFESSIONAL EXPERIENCE

RSA

Project Manager Jan 2017 - Present

Reporting to the PMO Program Manager while working closely with project team with regards to the implementation of a claims transformation project under Guidewire Claim Center Platform.

Collaborated with IT department to develop project plans at a task, milestone, and resource level in an Agile SDLC as well completion of project documentation such as Infrastructure requirements

Planned, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings

Managed the lifecycle of code development, from ideation to sprints to deployment

Managed and tracked multiple projects, work streams, and resources to ensure program/projects are delivered within agreed scope, schedule and budget. Utilize project management software (MS Project) to update.

Supported the development of Executive Steering Committee presentation decks and review materials for management and working group meetings. Review artifacts for completeness, legibility, and quality.

Used Microsoft Project, RPM tools and Clarity to develop a comprehensive project plan based on the Estimates and Assumption provided by the technical team

Prepared and maintained PMO documents including: Program Interdependency Tracking Spreadsheet, Change Requests, meeting minutes, financial spreadsheet updates, logs etc.

Managed the RAID Log process - following up with Management team members to ensure that the log is current and complete.

Facilitated effective and efficient knowledge management through maintenance of Program Document Repository (SharePoint).

Supported Program Audit review by ensuring program artifacts are available and appropriately organized on the Program Document Repository.

Used JIRA to manage and track project task, outstanding items, items that have been resolved and items requiring additional documents/follow-ups.

Manage program financials to track ongoing expenses and capture information such as burn rate, accrued expense and conduct variance analysis where required.

Update the forecasting tool to ensure funding items and resources are correctly forecasted.

Weston Foods

PROJECT MANAGER July 2016 – Dec 2016

Worked on a on a program level providing project management over large-scale, top-priority and complex technology initiatives. Managed budgets of up to $8M and cross-functional teams of up to 25 developers, programmers, analysts and network specialists. Drove the high-quality completion of systems engineering, software/database development and enterprise wide implementation projects for major clients including: Loblaws and Shoppers.

Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.

Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, creating and updating project dashboard and score cards and work breakdown structures.

Prepared and reviewed proposal, bid packages, invoicing, and RFI's for the projects, while using Enterprise Project Management (EPM) Solution to deliver the right project while gaining greater visibility and control of resources

Support / manage the integrated implementation of policies / processes / procedures / changes across multiple functional areas

Created business requirements documents including scope of work (SOW), request for proposal (RFP), vendor vetting profile, and service level agreement (SLA) processes for a full life-cycle, database modernization upgrade to a proprietary Customer Relationship Management (CRM) system.

Created work flow maps, timelines, milestones, and task boards and integrated with SharePoint.

Prepared and Conducted UAT testing manual and training for Workday, Salesforce and Service Now web application implementations for the company

Participate in knowledge transfer within the team and business units

SCOTIABANK SEP 2015 –JULY 2016

PROJECT DELIVERY MANAGER/SCRUM MASTER

Responsible for guiding the planning, tracking and day-to-day activities of Canadian Paper Cheque Processing (CPCP) Project from Waterfall to Agile methodologies. The Canadian Paper Cheque Processing Program is being initiated to deliver services that will allow for easier and faster customer (Personal, Small Business, Commercial and Corporate) cheque deposit and automate paper cheque processes (by Symcor). This project also includes the ability to support both image based and paper based cheque processing. Channels impacted by this project are Mobile, Business and Branch respectively.

Responsible for leading end to end IT development/maintenance, migration & integration projects delivery using Waterfall and Agile processes.

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings

Manage the lifecycle of code development, from ideation to sprints to deployment

Engaged senior business leadership team to define business requirements, project/program Scope& priorities, time-lines, budget allocations etc.Define processes & roadmap for the multiple projects to ensure the business objectives are achieved. Develop various project management plans, Cost & budget, WBS.

Performed Risk assessment, Risk mitigation and contingency planning for the program and individual projects and Ensured compliance with service-level agreement (SLA)

Implemented strong change management process to control project scope, schedule and budget.Work with multiple vendors and their teams to ensure on-time quality delivery.

Assisted Program Director with managing/tracking program budget and provide variance analysis to help manage each project stream budget.

Provided oversight to ensure project is in compliance with established standards by attending project review meetings and project audit meetings.

Used JIRA to manage and track project task, outstanding items, items that have been resolved and items requiring additional documents/follow-ups.

PRESIDENTS CHOICE FINANCIAL AUG 2013 – AUG 2015

SR. PROJECT COORDINATOR

Credit Risk Management: Project was initiated to deliver a central data repository, with the appropriate access tools that will support and respond to joint business needs which include: A modern Risk Management analytics tool that requires a sufficient store of well-organized historical data (e.g. regarding Mortgage risk classifications) as specified by Risk Management. This project will implement a Consumer Basel solution to meet current requirements for OFSI compliance. I was responsible for providing support to the project team and stakeholders by managing/tracking project schedule, budget, logs and acting as the central point of communication.

Complied with project management methodology (PMLC), inclusive of gating hurdles, and the completion of prescribed deliverables.Measured and monitored progress at clearly defined points in the process to ensure that all deliverables are completed on time, within gating hurdles, and within budget.

Adopted and assisted the project team with the execution of the Agile development processes and provided reporting to executive level stakeholders.

Developed the project plan, assigned resources to tasks, tracked progress, managed the budget, and analyzing workloads.

Facilitated issues resolution. Prepared and presented timely status reports to the project team, business stakeholders and internal senior management. Assisted in facilitating all status meetings, responsible for coordination, booking, monitoring attendance, distributing materials, taking meeting minutes etc.

Managed all project logs including RIDA (Risk, Issue, Decision, and Action log), Change Management log, and Signoff status log.

Responsible for managing project SharePoint for monitoring user permissions and document uploads.

Managed project budget while tracking authorized funds by group, reviewed forecasted budget against actual cost and conducting variance analysis where there is a discrepancy.

On-boarding and off boarding of resources.

ALLSTATE INSURANCE Jan 2012 – DEC 2013

PROJECT MANAGER

Electronic Content Management with CRM implementation: Project was delivered to capture, manage, store, preserve, and deliver content and documents related to Allstate processes with the implementation of CRM to capture and manager prospective customers and existing customers for the sales team. ECM covers the management of information within the entire scope of an enterprise whether that information is in the form of a paper document, an electronic file, image processing, a database print stream, or even an email.

Identified opportunities for automating, orchestrating and refining risk of redundant processes that drives efficiencies to scale for the enterprise needs

Refined the architecture and workflows leveraging vertical integration methods to reduce white space

Used Enterprise Project Management (EPM) Solution to deliver the right project on a program level to high level stakeholders while gaining greater visibility and control of resources of the project.

Lead the implementation of projects, technology and key programs by partnering with architecture services and resident experts, engaging other technology teams (infrastructure partners), and working with key stakeholders and users which has improved efficiency and long-term growth

Expertly managed the delivery of CRM Integration project mainly in designing strategies for sale service - focusing on prospective and current customer relationship management

Presented and advocated enterprise/technology standards, environment policies, procedures, strategies and best practices in driving innovative collaboration and seamless execution

Provided project updates and assessments to leadership team, which enables transparent evaluations of project success and key adjustments if needed to drive operational excellence

Took part in a team that is responsible for 24X7 Support of the VMware Infrastructure that is achieved through a tiered structure of support as well as the incorporation of sourcing partners, both onshore and offshore

IBM Jan 2011 – Jan 2012

PROJECT MANAGER

Infrastructure Projects: Delivered multiple strategic projects, including interactive client web tools, server migrations, server build, software roll-outs, and decommissioning of servers. These projects included design, development and implementation/delivery of the project management training curriculum to support various project management processes and improvement within the organization. Responsible for overseeing the planning, tracking, and implementing specific long-term/short-term projects and change requests in a matrix organization.

Improved efficiencies by evaluating project requirements, identifying and resolving ambiguities, creating all required documentation including but not limited to: scope statements, project schedules, risk mitigation plans, issue logs, status and cost reports while managing multiple projects simultaneously

Developed and delivered IT Service Management (ITSM) solutions based on ITIL best practices that focused on the people, process and technology perspectives of providing business solutions within the IT infrastructure

Successfully delivered multiple strategic projects, including interactive client web tools, server migrations, server build, software roll-outs, and decommissioning

Managed all aspects of the projects throughout the infrastructure project lifecycles including planning and schedule management, risk and scope management, issue escalation and resolution strategies, contingency planning etc.

Evaluated project requests to create cost estimates, resource plans, schedules, and other project documentation.

Managed project budget while tracking approved and forecasted dollars against actual cost to identify variances and provide reporting accordingly.

CITIGROUP JAN 2009 – JAN 2011

PROJECT MANAGER

Small Business Dashboard: Project was delivered to produce a reporting dashboard for Small Business Development Managers in order to track activities and results to an officer level and provide rankings at the national, regional, district, branch and officer levels for consolidation into a regional monthly dashboard for DVP & RSVP use. Was responsible for providing support to the project team and stakeholders by managing/tracking project schedule, budget, logs and acting as the central point of communication while performing all necessary administrative support/task as required.

Lead matrix teams to achieve all project objectives and requirements on schedule and within budget with situational leadership, accountability and a results-focused objective on a program level

Ensure that dependencies and links within and with other schedules are established correctly.

Ensured that all Project Milestones and Deliverables were tracked completely on and reported at the weekly status meeting.

Provided subject matter expert support for PM processes, tools and decisions while conducting project status meetings, published actions, gaps and agreements that drove improved performance across key metrics

Prepared bid packages, RFI's, material scheduling, invoicing, and payment applications.

HEWITT ASSOCIATES JAN 2007 – JAN 2009

PROJECT MANAGER / CONFIGURATION ANALYST

Performed project oversight for independent review and analysis of agency wide IT systems integration project, resulting in key benchmark best practices

Applied project management knowledge and expertise to gauge system performance and assess risk

Developed Project Charters, Statement of Work (SOW) and established Service Level Agreements as benchmarks for operational excellence

Lead project for a client/server application developed with Visual Basic and Oracle database

Experienced with benefits administration in all of the following areas: Defined Benefit (DB), Defined Contribution (DC) or Health Management (HM)

Created, modified, maintained the optimization of the SQL server database

Interfaced with business users to prepare and update Business Process Requirements (BPR)

SPRY SOLUTION INC SEP 2004 – DEC 2006

PROJECT MANAGER

Developed the System Requirements Specification (SRS) for a Licensing Application, resulting in significant efficiencies for future growth assessments, risk mitigation and long-term vision

Met with business users to prepare, create, test and update Business Process Requirements (BPR) and Software System Requirements (SSR) for a Licensing Application, resulting in greater efficiencies across the enterprise while managing web application on SharePoint portal

Guided strategic expansion of business unit to accommodate sales growth using Microsoft CRM

Successfully implemented call center CRM solutions to fulfill and update client needs with complete and enhanced customer satisfaction

Coordinated, configured and implemented Microsoft CRM software and provided training to client staff on system usage, resulting in performance improvements across operations

Analyzed complex functional requirements and translated them into test cases while incorporating the systems development life cycle (SDLC) to ensure that the planning, analysis, design and implementation phases optimize performance and mitigate risk

U. S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT, CHICAGO, IL MAY 2003 – SEP 2004

Project Manager

Worked closely with 3-5 senior Project Manager to complete key growth-driven projects

Knowledge of security hardware / software products that comply with current industry standards

Worked with the technical lead and developers throughout the implementation as the subject matter expert

Performed GAP and Risk analysis of existing system and evaluated benefits of new system to drive operational excellence while meeting strategic initiatives within Balanced Scorecard

Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues through Team Leadership, Communication and Strategic Thinking

Validated technical designs created by IT developers against functional specifications

Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)

Coordinated work plans between Business Analyst and client using MS Project

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