Customer Service Management
Resume:
Hartsville SC *****
Cell 843-***-****
Julia L Clarkson
Work experience
TJ MAXX
Florence SC
Job title: Customer Care Manager
Responsible for the overall customer service management of the Home Discount Store sites including staffing, scheduling, financial management, marketing and daily operations.
Coordinates and manages each site’s daily workload.
Responsible for recruiting, hiring and orienting staff while providing adequate opportunity for education and ensuring all staff meets job qualification requirements along with providing on the job training for all new employees.
Performs duties necessary to maintain quality standards for job evaluations.
Provide corrective action planning, monitoring, and appraisal of job performances.
Consistently facilitates positive interpersonal relations among staff.
Participates in short-and long-range planning for the site and implements specific measures for site growth.
Develops revenue and profit goals for the site in annual business planning.
Keeps management informed by submitting business and other written reports within specific time frames as required.
Contributes to team effort by accomplishing related results as needed.
Administers various employee benefit programs, such as group insurance, life, medical and dental, accident and disability, insurance, pensions, investments, and savings; and health maintenance organizations
Prepare and setup meetings designed to help employees obtain information and understand company benefits and other related incentive
2009- Present
Track Down Store
Hartsville SC
Conduct in office training on safety every quarter.
Manage and schedule training for Customer Service.
Work several revenue reports in a timely manner along with monitoring the orders.
Balance of daily finance which includes bank deposit. Typed memos, correspondence and answered inquiries.
• Performed variety of clerical duties and other duties pertinent to establishment
Purchasing and monitoring inventory and office supplies.
2007-2009
Citi Trends- Distribution Center
Darlington SC
Job Title: Production Associate/Inventory Specialist
• Scanned each piece of clothing and placed price tags on clothing.
• Maintained inventory of material, equipment, merchandise and supplies of stock.
• Compiled and maintained records of quantity, type and value of material, equipment, merchandise and supplies in stock.
• Posted totals to inventory records, manually and using computer.
• Operated a hand truck to pull merchandise.
2006-2007
Hudson Quick Mart
• Executed 100% customer service.
• Operated a cash register and zone machine to complete transactions.
• Stocked shelves and marked prices on items.
• Counted money in cash drawer at beginning and end of work shift.
Education
Mejias Medical Training Center Hartsville, SC
Medical Coding Certification 2007
Hillcrest High School Sumter, SC
High School Diploma 1989
Florence- Darlington Tech Florence, SC
Associate's Degree in Management and Marketing 2014
Florence- Darlington Tech Florence, SC
Certificate in Retail Merchandising and Management 2014
Skills Type 50 wpm
10 key by touch
Vast array of computer skills and program software
Multi-line telephone system
Knowledge of Peach Tree Accounting system
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