Kerry Esparza

**** ********** ***** *********, ********** 92506

Telephone: 951-***-**** • E-mail: ac185g@r.postjobfree.com

Career Summary

I am a serious, conscientious, goal-driven, and dependable individual with over 15 years experience in the Information Technology field. My specialty is Information Technology infrastructure, server, and desktop engineering and support. I am versatile, flexible, well-organized, and I am willing to pursue any position where my skills can be effectively utilized to support your business goals. I have completed the Bachelor of Science in Information Systems (BSIS) program at the University Of Redlands School Of Business. I graduated at the top of my class, and was elected to the Whitehead Leadership Society. I am a seasoned Operations Analyst with extensive experience in Systems Administration/Engineering. I have demonstrated the ability to quickly understand new products and technologies and apply them to business needs. I am a self-starter that works well within a team or individually. I have strong analytical skills with an excellent ability to communicate clearly and effectively with a variety of corporate audiences. I possess a strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

Specialties: Microsoft Systems Administration, 24x7 Data Center and Network Operations, Network/Server Monitoring, Change Management, Patch Management, NetBackup, Multi-Domain Security and Management, SDLC, IT Standards and Documentation, Technical Writing, Process Improvement.

Professional Experience

Kohls E-Commerce Fulfillment Center- Sponsored by Apex Systems

San Bernardino, California

May, 2015 to August, 2017

IT System Analyst/Desktop Support

Support associates and IT systems in 1 million square foot E-Commerce Fulfillment Center facility. Diagnose complex problems for Dematic Sort Director and Warehouse Management systems used for scanning and merchandise routing systems. Network and Cabling troubleshooting and installation including a complete network refresh project. RF gun configuration and repair. Work with Corporate IT to diagnose/resolve production-impacting Database and Material Handling System problems. Printer troubleshooting/installation/repair. General desktop and server support working with Corporate associates to diagnose/repair production systems. Installation of WYSE terminals and Chromebox systems for product processing. Microsoft SCCM used for imaging.

Actavis Pharmaceuticals (formerly Watson Pharmaceuticals)-Sponsored by Irvine Technology Corporation, Inc.

Corona, California

January, 2011 to January, 2015

Global NOC Systems Operations Analyst

Monitor, troubleshoot, and resolve enterprise infrastructure problems for a global, multi-site Windows 2003/2008 Server/UNIX production environment at the Actavis Corporate Network Operations Center (NOC) in Corona, CA.

Use Solarwinds Enterprise Monitoring tools to manage troubleshooting, diagnosis, and resolution of unresponsive servers, applications, and network equipment.

Use Veritas NetBackup Enterprise Administrator and Veritas NetBackup Java Client to monitor in-process backups and diagnose/resolve failed backup jobs. This includes Netbackup client installation, configuration, and the creation of policies. Managed tape rotation and offsite media storage with Iron Mountain.

Service-Now Incident Management software used for incident management, escalation, and assignment.

Vsphere used to manage virtual environment, to create and manage snapshots, troubleshoot VM's, and for reporting.

Datacenter work includes installation of new racks for network equipment and servers, installation of APC PDU's and ATS devices managed by StruxureWare Central, network cabling management, audits of existing power infrastructure for modernization projects, and monitoring of fire suppression systems and air handling systems.

Datacenter Remediation Projects including replacement of existing infrastructure (racks/cabling/power) and implementation of new Data Recovery systems to support acquisitions/mergers.

Quality control/implementation/documentation/support of new systems in compliance with FDA/GxP best practices and requirements.

Riverside Medical Clinic

Riverside, California

August, 2010 to November, 2010

Windows and Red Hat Linux System Administration

System Manager for Red Hat Linux 5 Enterprise Server systems.

Setup HP Blade servers to support UNIX/Microsoft Windows operating systems.

Installed and configured HP LeftHand Networks iSCSI SAN to create LUNs for database applications. This included configuring Red Hat Logical Volumes and writing scripts to facilitate connection to and mounting of iSCSI volumes.

Installed the InterSystems Cache Database system to support Electronic Medical Records system.

Managed Microsoft Windows XP and Windows 2008 R2 Server design and implementation to support Electronic Medical Records system. This included setting up VMWare Virtual Machines for the Microsoft Windows Server infrastructure and application servers.

Redlands Unified School District

Redlands, California

April, 2002 to May, 2009

Computer Specialist – Windows and UNIX System Administration/Desktop and Helpdesk Support

Postmaster/E-mail Administrator with both Communigate Professional and Exchange Server 2003 platforms with zero downtime for 7 years. Barracuda Networks Spam Firewall 400 configured and managed for SPAM prevention. Client support using Outlook 2003 and Outlook Express for 3000 users including Smartphone and mobile user support.

Webmaster for 7 years using both Apache/Linux/MySQL/PHP database-driven applications as well as IIS 6.0 with Microsoft SQL Server 2005 to support multiple applications. Professional level skills in the use of Adobe CS 3 software including Dreamweaver, Photoshop, Fireworks, and Flash used to develop District applications and web sites.

Daily Administration of Windows 2003 Server Network (60 servers/4500 workstation/3000 users). Migration of Windows NT multiple forest infrastructures into a single Windows 2003 Forest with multiple child domains to support a single Exchange Organization Infrastructure. This included research, design, implementation, and support of all domain controllers and servers, as well as implementation of all security strategies.

7 years of Red Hat Linux Server Design, Development, Deployment, and Support for E-mail and Web Applications.

Phone support for Technical Services for 3000 Windows Desktop users, E-mail Support and troubleshooting.

Led the design, implementation, and management processes for the majority of IT production systems to provide 24/7 reliability for the company.

Proactively monitored all production systems and assisted with reporting on operational metrics.

Office 2000/2003/2007 Support and Training

Provided and developed all IT training and technical documentation

Apple Macintosh Desktop and Server Support

U.S. Bureau of Census/EDS/Advantage Professionals

Pomona Data Capture Center Census 2000 Project

Pomona, California

January, 2000 to November, 2000

PC Technical Support - System Administrator: I joined the U.S. Bureau of Census/EDS Site Support staff at the Pomona Census 2000 Data Capture Center as a Lead Workflow Engineer/Systems Administrator. In this capacity, my responsibilities included: monitoring performance of a 300 server/750+ workstation TCP/IP Windows NT 4.0 network as team leader/dispatcher

Education

University of Redlands

Redlands, California

BSIS (Bachelor of Science Information Systems) GPA 4.0

Graduated in May 2006

University of California, Riverside

Riverside, California

UNIX Certification GPA 4.0

Courses completed: Unix/Linux System Administration I & II, Shell Programming with sed and awk, TCP/IP Security, CGI programming with Perl.

CISCO Network Academy CCNA Certification for Switching and Routing - CCNA Certified

New Horizons Computer Learning Center

San Bernardino, California

Microsoft Windows NT 4.0 MCSE Certification

Windows NT 4.0 MCSE/MCP+I/A+ Certified

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