Malik Hastings

Phoenix AZ *****

602-***-**** ac1852@r.postjobfree.com

SUMMARY

Seeking a professional career in the customer service industry utilizing my prior experiences.

QUALIFICATIONS

Verbal Communication Clearly convey information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Teamwork Ability to work together in a group and cooperate together to do a job and achieve a common goal.

Initiative/Self-Motivation Effectively handles multiple demands and priorities and takes action to resolve issues and overcome obstacles.

Drive Demonstrates concern for achieving or surpassing results against an internal or external standard of excellent.

Written Communication Able to write clearly; documents assignments; provides instructions and desired outcome to team / unit; provides regular operational / projects status updates.

Flexibility Open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warrant

People person,- I work very well around others, and can take constructive criticism well.

Time Management Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

EXPERIENCE

Technical Support (12/2016 - 09/2017)

apple - Tempe, AZ

Help visitors to the Apple Store get more out of our products by sharing knowledge and providing exceptional customer service. As a Technical Specialist I assisted new owners started and give current ones quick and efficient support. Helped Apple build and maintain strong relationships with customers.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Customer Service (12/2014 - 06/2015)

convergys - phoenix, arizona

Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts

Assisted customers in the selection of products

Maintained contact and followed up on problems that required special handling

Provided marketing support by making outbound sales calls for special promotions

Recognized by customers who appreciated my extra efforts

Researched and responded to customer inquiries and explained transactions to their satisfaction

Sky Harbor Airport (05/2014 - 11/2014)

SSP - Phoenix, arizona

Cleaned garbage cans with water or steam

Maintained kitchen work areas, equipment, and utensils

Placed clean dishes, utensils, and cooking equipment in storage areas

Sorted and removed trash placing it in designated pickup areas

Stocked supplies in serving stations, cupboards, refrigerators, and salad bars

Swept and scrubbed floors.

Transferred supplies and equipment between storage and work areas

Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand

Telemarketer (01/2013 - 04/2013)

Cyertech - phoenix, arizona

Answered telephone calls from potential customers

Delivered prepared sales talks that describe products and services in order to persuade potential customers to purchase a product or service

Explained products, services, and prices, and answered questions from customers

Maintained records of contacts, accounts, and orders

Obtained customer information and entered orders into computers

Recorded names, addresses, purchases, and reactions of prospects contacted

EDUCATION

Diploma

west phoenix high school, phoenix, arizona (2012)

I played varsity basketball during my time at West Phoenix . My Favorite studies were History and English.

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