KELLY MASON

** ***** ******, *** **

Northborough, MA 01532

508-***-****

ac184i@r.postjobfree.com

OBJECTIVE

Take knowledge and expertise gained from a career in retail and customer service, and apply it to a corporate setting.

EDUCATION

Natick High School; Graduated 1996

SKILLS

Extensive experience in customer service, problem resolution and customer satisfaction. Proficient in Microsoft Office, Word, Excel, and in-store computers and equipment.

WORK EXPERIENCE

ADESA Boston Framingham, MA October 2016 – present

Dealer Registration/Titles/Receptionist

• Registering dealers and customers for auctions

• Helping customers to fill out applications, to buy and sell cars at auction

• Adding dealers/customers and dealerships into the system, and scanning all documents

• Calling on dealer licenses

• Obtaining authorizations from banks, for dealers

• Sending out correspondence for credit ratings, and keeping files up to date

• Transferring, filing, receiving, and releasing, titles

• Responsible for daily tasks, including answering phones, data entry, filing, and office tasks

CVS Northborough, MA 2005 – 2016

Merchandiser

• Develop merchandise plan and execute across all versions of planograms, seasonal, and off-shelf bulletins

• Perform analysis, identify best merchandising solutions and product positioning and space management

• Determine accurate product facings to ensure customer satisfaction and optimization of sales

• Analyze competitors’ display techniques and layouts, to benchmark best practices and innovate new ideas

• Creatively merchandise and market products in order to maximize sales

• Educate store personnel with regard to driving sales, product presentation, and incremental purchases

• Assist in training and development of new staff, as well as the enhancement of systems and processes

CVS Northborough, MA 1996 - 2005

Management/Shift Supervisor

• Work effectively with store management and crews in various locations

• Supervise each store’s crew through assignment and direction of tasks and follow-up

• Act as information liaison between store crew and upper management

• Complete various customer service tasks, greet customers, stock shelves, and price merchandise

• Control use and security of all keys, registers, and safe combinations

• Maintain confidentiality of all customers and pharmacy patients

CVS Northborough, MA 1996 - 2005

Human Resources

• Ensure safety of all employees onsite

• Maintain a workplace free from discrimination or harassment of any kind

• Train, develop, and evaluate hourly employees

• Maintain and organize office and back room area

• Manage bulletins and action sheets

• Coordinate all store maintenance to ensure cleanliness

CVS Natick, MA 1994 - 1996

General Operations/Cashier

• Operate cash register to complete customer sales; process cash, check, and credit card transactions

• Document all transactions; cash/check pulls, deposits, returned payments, refunds, voids, discounts, etc.

• Open and close store; daily cash report, input information into computer, answer and resolve phone calls

• Load and unload deliveries and schedule daily activities throughout the store, establishing a priority list

REFERENCES furnished upon request

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