Denise A. Crawley
**** ****** **** **** 410-***-****
Baltimore MD 21216 ac1834@r.postjobfree.com
Sharp, driven, and accomplished accounting and operations management professional with extensive experience that includes operations management, generation, monthly and year end auditing. Well versed in the coordination of efforts with senior management to achieve near and long term operation and financial management goals. Skilled in streamlining processes while maintaining policy integrity and adhering to internal accounting controls guidelines.
Key Proficiencies
Staff Management Financial Reporting Budget Coordination
Month-End Journal Entries Payroll Great Plains
403B, 457, 401K Processing Bank Reconciliation Variance Analysis
Internal/External Auditing Variance ISO Standard 9001 General Ledger Accrual/Cash Basis Cash Receipts Management Accounts Payable
Month/Year End Close Collections Management Accounts Receivable
ALP (Action Learning Project) Cash Flow Management Deferred Revenue
Microsoft Office
Work Experience
Accounting Operations Manager, COLA, MD 5-2006 to 7-2017
Management
oSupervised the Accounting Operations Specialist position
oManaged Accounts Payable and Accounts Receivable
oPrimary contact for internal and external customer complaints; accountable to resolve problems and provide solutions to achieve overall customer satisfaction
o Managed all customer service aspects internal and external as needed
oPayroll Administrator Processed all entries to ADP Workforce Now including security maintenance, password resets, and system maintenance
oWork with HR to insure accuracy of payroll benefit deductions and reporting
oManage and maintain ISO documents and processes and compliance for COLA customer billing and collections
oMaintain, analyze and review AR reserve accounts for estimate of future lab withdrawals and its impact on accounts receivable
oAssist the CFO with revenue budgets as needed including revenue forecasting
Payroll
oEntered all information for new employees in ADP Workforce Now coding salaries, medical deductions, taxes, etc. to the correct G/L accounts
oProcess terminated employees paying out accrued vacation balances
oProcess bi-weekly payroll for 3 companies, monthly commission, bonus pay, and retro pay thru ADP Workforce Now for multi-states
oMaintain payroll on data base, prepare journal entries, process 403B, 457B, and 401K withholdings and payments, maintain employee’s records and deductions
oEnter new employees in ADP Workforce Now software coding them to the correct G/L
oMonitor monthly, quarterly, and yearly tax filings
Billing and Collections-A/R
oManage the collections process in accordance with ISO Standard 9001 for 3 companies
oManage integration of billing information between GP Dynamics and other COLA systems (LinQ, Absorb, CompWalk, Event Rebels) to insure accurate billing information
oGenerate weekly reports showing outstanding customers 60+ over due
oGenerate closure letters for customers 31+ days overdue. Mailed and emailed all collection letters
oProcess lab withdrawals, credit memos and adjustments and returns in accounting system
oEnter all payment G/L data ensuing correct coding for payments are accurate in Great Plains
oProcess credit card payments through Authorize.net for customer for 3 companies applying payments accurately
oSecurely maintain customer credit cards to be processed upon the notification of the customer.
oSubmit invoices for payment for government labs trough the Ob10/Tungsten Network
oProcess electronic payments from customers, electronic checks, ACH payments
oAnswer account inquires, maintain customer database and process account adjustments when authorized
oReconcile bank account activity daily and create and post journal entries for 3 companies. Monthly reconciliation of Operation Account
Accounts Payable
oEnter Accounts Payable vouchers and process A/P checks.
oSelect vendors for payment
oProcess 1099’s
General Ledger
oProcess journal entries into Great Plains software managing 3 distinct General Ledgers
oProcess inter-company entries
oBank Reconciliations
oMaintain 3 separate bank accounts. Process all journal entries accordingly
Staff Accountant/A/R, Harte-Hanks Direct Marketing Baltimore, MD 7-2001 to 5-2006
Billing and Collection
oProcess and generate client invoices for services rendered using PROMAIL
oEnsure that the client invoices reflect prices agreed upon from contracts or purchase orders
oTrack and maintain postage used on the client permits, house permits, meters, and stamps. Sustain copies of all client invoices
oReinforce financial integrity by making sure all signatures are accounted for as state in the accounting policy and procedures manual prior to final billing
oAnalyze and manage A/R aging flagging all invoices 60+ days for collections
Process bi-weekly and bi-monthly payroll using ADP PC Payroll for multi-state units
Track, code, and upload monthly revenue to the G/L using PeopleSoft. Create and sustain spreadsheets to track clients’ monthly revenue.
Track and process daily cash receipts using JP Morgan Chase ILIAD
Process monthly postage and account reconciliations
Assist with month-end and year-end close
Process journal entries to the G/L and perform G/L maintenance as needed
Establish and maintain spreadsheets tracking aged revenue
Generate various reports as needed by management
Financial Specialist, Maryland State Treasurer, Annapolis, MD 8-2000 to 5-2001
Temporary Assignment
Daily Bank reconciliations of Maryland State main checking account making sure that the checkbook balance is equal to the RSTARS balance
Daily process of charge backs and ACH returns from the bank and correct charge the proper state agency
Bookkeeper, Keyser Development Corporation, Baltimore, MD 5-2000 to 8-2000
Temporary Assignment
Maintaining and reconciling check book balances for 5 different development companies
Daily A/P insuring that expenses such as labor, material, and supplies are properly coded to the correct company and G/L account
Daily bank deposits from rental payments, Process invoices and collection letters
Payroll using the QuickBooks
Monthly bank reconciliations
Accounting Coordinator, AdNet/Account/Net, Baltimore, MD 10-1996 to 5-2000
Input vendor information into ACCPAC, ensuring that the accounts are coded to the correct G/L accounts
Verifying and input invoices into ACCPAC
Process manual A/P checks on a weekly basis
Prepare management reports for the CEO
Prepare, post and reconcile all entries and balances to the G/L
Prepare and post all cash receipts daily
Process month end close and assist with year end close
Process payroll from start to finish using ADP PC Payroll
Establish and process monthly garnishments such as bankruptcy, child support, and levies, maintain insurance deductions, work up and process monthly commissions
Establish and maintain spreadsheets to assist with daily cash flow, generate invoices from temporary and permanent placement fees rendered using Spectrum.
Accomplishments
oManaged a team that created and implemented a training program for employees geared towards personal and leadership advancement
oManaged a team that created and implemented a virtual career fair for customers who received excellence awards
oParticipated on a team that researched, presented, and proved that a non-technical position was needed for well-rounded training of non-technical staff. This position was then created because of the teams presentation
oParticipated on numerous teams promoting team building, unity, and giving back
Education
Bachelors Degree, University of Baltimore, Expected completion date May 2019
Associates Degree, Baltimore City Community College, 5-1998
Additional Information
Dean’s List, Who’s Who Among College Students, Meritorious Scholar