Customer Service Human Resources

Nicole G. Read

*** ************ ****● De Forest, WI ● 218-***-**** ● **********@*****.*** ● OIF Veteran 2009-2010

PROFESSIONAL SUMMARY

Excellent problem solving skills, able to professionally assess a situation, address the major issues and make timely and smart decisions to resolve the problem

Innovative professional with over 13 years’ experience in Project Management and Human Resources.

Possess advanced skills in staff training, presenting information, and recruitment and retention.

SKILLS SUMMARY

Microsoft Office: Outlook, PowerPoint, Word, & Excel

Type approx. 84+ wpm

Ability to Research and Interpret Regulations

Resilient

Time Management Skills

Organizational Skills

Preparing/Editing Correspondence

Strong Customer Service Skills

Professional demeanor

Notary Public

Ease to communicate effectively with personnel in diverse situations

Prepare and Present Information to Supervisors

Technology savvy

PROFESSIONAL WORK EXPERIENCE

BMO Harris Bank N.A. – Lodi, WI July 2016 – Aug 2017

Retail Relationship Banker

Recognized on multiple occasions thru a customer feedback survey 10 out of 10 on my customer service skills

Within one year I was ranked within the Top 25% of the entire BMO Harris and #3 in my Market

Quickly picked up programs and software need to open accounts and process loans

Stepped up for four months in the absence of a Manager and managed the day to day. This including but not limited to scheduling, conducting audits, assigning tasks and duties and processed the on boarding of two tellers

Gold Nugget Bar & Grill - Waunakee, WI May 2012- Feb 2016

Bartender

Ability to memorize names, and relate to customers on a personal level to ensure repeat (regular) customers

Engage with customers and provides outstanding service to increase customer loyalty

Encompass the ability to work in a fast-paced atmosphere and perform with little to no errors

Ability to manage an entire bar and cook as the only employee on shift on a daily basis

Wisconsin Army National Guard (WIARNG) – Multiple Locations, WI Oct 2003 – Oct 2017

Human Resources Sergeant/Manager

Dexterity to multi task and prioritize many different tasks on a daily basis

Diplomatically resolves peer and subordinate complaints and issues on an as-needed basis

Possess the competence to follow instructions well and make decisions

Manages 80% of the vacancies on a manning roster that has roughly 3200 positions. At any given time there are approximately 75 vacancies that I manage.

Maintains record-keeping procedures through an automated system that the entire Army uses.

Ability to lead Soldiers while meeting all of the safety and mission requirements set forth by higher

Holds a Security clearance and has signed a nondisclosure agreement with the WIARNG

Reyelts, Leighton, Bateman, Hylden & Studevant et.al, Duluth, MN Apr 2006 – Oct 2007

Office Assistant

Maintains record-keeping procedures within the law firm in accordance with State Laws and Regulations

Answer large volumes of telephone calls; maintain records of depositions and make copies of them; and coordinate between multiple different vendors, businesses and law firms for orders, errands and setting up business meetings – all with a high level of professionalism and customer service

Nicole G. Read

628 Constitution Lane● De Forest, WI ● 218-***-**** ● **********@*****.*** ● OIF Veteran 2009-2010

EDUCATION & PROFESSIONAL DEVELOPMENT

Sexual Harassment / Assault Response & Prevention (SHARP) 2016

(Yearly requirement for 13 years)

Composite Risk Management 2016

(Yearly requirement for 13 years)

Walden University Credits Received: 11

Law and Legal Studies Feb 2016 - May 2016

Structured Self Development March 2014

Online – 40 hour Self Development Course in Leadership

Leadership Development Course – Little Rock, AK November 2012

National Guard Professional Education Center

Globe University – Madison, WI Credits Received: 57

Paralegal Bachelor Degree Studies Oct 2010 – May 2012

University of Wisconsin – Superior, WI Credits Received: 73

Legal Studies, ADR (Alternative Dispute Resolution) Sep 2005 – May 2008

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