Customer Service Quality Assurance

EBONY BOOKER

**** *. ******* ***** ******* TN, **118 *************@*****.*** 662-***-****

Objective: To secure a career and growth within this industry while enhancing the skill set currently possessed: Great customer service, and knowledge of the hospitality industry and warehouse experience. I am confident that I have the ability to resolve customer issues efficiently, be a team player and leader and build a strong rapport.

Skill Set:

Intermediate in Microsoft Applications: Excel, Word, Outlook, and PowerPoint.

Type 45 WPM

Ability to be a leader but also a team player

Interpersonal skills

Great knowledge of the Hospitality industry

Experience

2015-2016

Material Handler Headerman Brothers Jackson MS

Loaded and transported Pallets

Counted material for shipping

Organized and Assembled material for packing

2011-2013 Rick’s Tires Jackson MS

Receptionist

Responsible for light bookkeeping duties: invoices and balances of daily transactions.

Answered and transferred inbound calls.

Maintained confidentiality of personnel and company files.

2010-2012 JD& R Restaurant Lexington MS

Cashier/Waitress

Handled cash amounts up to $1000 or more daily.

Ensured cash drawer balanced.

Received and distributed patrons’ food orders in a timely fashion.

2008-2009 Johnson Control Gluckstadt MS

Quality Assurance Inspector

Supervised employees of plant grounds.

Inspected machines to ensure safety.

Maintained objects on conveyor belt.

Education:

2015-2017 Hinds Community College Jackson, MS

Major: Culinary Arts & Hospitality

Associate of Applied Science May 2017

GPA: 3.3

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