Customer Service Professional Experience

CURRICULUM VITAE

PERSONAL INFORMATION

Name : OUSEPH. S

Address : TC 44/152, Puthuval Purayidam, Valiyathura

Vallakadavu PO, Trivandrum.

Pin code – 695008, Kerala, India

Gender : Male.

DOB : 11.01.1983

Nationality : Indian

Mob : 095********

E-mail : ac17zw@r.postjobfree.com

Languages : English, Hindi, Tamil, Malayalam

Passport : N6232569

JOB Objective

Seeking dependable agency in which my Cleaning Supervisor skills can advance and grow with the company.

Desired employment in the Foreign

Housekeeping Supervisor, Store keeper.

PROFESSIONAL EXPERIENCE

Dates

06 . 2011 – present

Occupation or position held

Housekeeping Supervisor, Store keeper

Main activities and responsibilities

Monitor all aspects of cleaning of terminal.

Address performance problems through corrective action and dismissal

Manage employee schedule Deliver clean dishes and glasses.

Contact employee with daily schedule changes

Communicate scheduling needs with Cabin Service Senior Supervisor

Comply with all security requirements of air carriers

Job requires being careful about detail and thorough in completing work tasks

Maintain inventory levels, ordering needed supplies.

Work in conjunction with other departments to ensure on time performance of flights.

Take all reasonable and necessary precautions to ensure personal health and safety, as well as that of coworkers and any other person(s)

Report immediately to management, all unsafe and unhealthy conditions.

Report immediately to management, all occurrences that cause injury or damage to any person or property

Position involves encounters with members at every level of the organization, airline employees, vendors, subcontractors and members of the public, and requires a sense of responsibility to provide a high level of service and accurate information

Accurately stocked aircraft inventory.

Completes all check lists and paperwork at the end of each shift.

Auditing cleaners work habits and help practice great customer service skills on aircraft

Monitor and issued openhanded assessments for cleaners.

Follow and complete daily assignments.

Supervised day and night cleaning staff.

Managed tenant relationships, contracts, and extra work.

Supervised and performed day-to-day operational activities.

Supervised cleaning staff, and ensured cleanliness in compliance with standards.

Ensured all cleaning manuals are in place and maintained for all production areas and equipment

Ensured all standards are maintained through continuous monitoring and auditing

Coordinated with operations staff to priorities work plan and ensured equipment is available

Name and address of employer

Trivandrum Airport

Type of business or sector

Airline

Dates

01.2006 – 05.2011

Occupation or position held

Housekeeping Assistant

Main activities and responsibilities

Sanitizing the bathrooms and restocked them when required to (toilet, sleeping area, corridors etc).

Carried out security checks as required, cleaned tray tables and windows, rearranged the magazines to be presentable and replaced the ones that were missing

Remove trash from receptacles and seat pockets

Developed and maintained positive relationships with building managers, tenants, vendors, guests and all visitors.

Cleaning public areas within the hotel setting

Make sure that all customers are satisfied with my work

Deliver additional towels to the guests when they requested.

Hold the room service position and bell men position as well

Deliver food to the guests rooms

Ensuring that all guests were happy and satisfied

Take luggage to the guests rooms if necessary

Sanitizing the aircraft bathrooms and restocked them when required to

Name and address of employer

Hotel Milford

Type of business or sector

Tourism / Hotel

Dates

07.2005 – 11.2006

Occupation or position held

Labourer, seller, cleaner

Main activities and responsibilities

Sell goods of the fun fair

Keep my stationary clean and tidy

Products positioning

Assisting customers with their choice of products

Deliver excellent customer care service

When operational business hours were over, I cleaned the public areas or the rooms of the nearby hotel when they needed more staff.

Make sure that all customers are satisfied with my work

Name and address of employer

Art shop

Type of business or sector

Tourism / Hotel

EDUCATION & TRAINING

Dates / Qualifications / Place of Study

2002 -2005 : Graduation

Kerala University

2000-2002 Higher Secondary education

Board of Higher Secondary Education

FOREIGN LANGUAGES & ADDITIONAL SKILLS

Foreign Languages

English – upper intermediate (B2 level) (speaking, reading and writing)

Hindi – Basic level

Tamil – Basic level

Malayalam – upper Level

Additional Skills

PC skills: Basic Computer Knowledge, Internet Explorer

Good team worker

Ready to work extra hours

Always smiling and polite

Honest and ability to adapt to new surroundings

Clear Driving license.

Working with fax, printer, copy machine - acquired during work experience

HOBBIES & INTERESTS

Hobbies

Travelling, Driving, Sports,, Music,Movies

Interests

I am interested in further development of my work experience and my language skills

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Date : 20/07/2017

Place: Trivandrum Yours Faithfully

OUSEPH.S

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