Manager Customer Service

Laurel Gaylor

General Manager

Huntsville, AL

************@*******.*** - 702-***-****

WORK EXPERIENCE

General Manager

Hospitality Associates Hotel Management Company - 2012-08 - 2017-02

• Direct limited service hotel with 99 rooms and 20 employees.

• Increased Room Revenue by 22% in 2016 over prior year.

• Increased Occupancy by 14% while increasing ADR by 6% over prior year.

• Achieved 42% Net Operating Income as a percent of revenue in 2016.

• Managed extensive guest room and public area renovations.

• Revenue Management, Front Office, Sales, Reservations, Maintenance, Housekeeping, Shuttle, Food Service, Accounts Receivable & Payable.

La Quinta Inn & Suites Red Rock/Summerlin

General Manager

• Directed limited service hotel with 75 rooms.

• Increased revenue by 7% over prior year and maintained an 88% average occupancy.

• Revenue Management, Budgeting, Accounts Receivable and Payables. Resort Operations Director

Westgate Flamingo Bay Resort - 2005-02 - 2012-08

• Directed Resort Operations of luxury vacation ownership all suite-resort.

• Front Office, Bell Desk, Transportation, Security, Housekeeping, Maintenance.

• Increased rental revenue by $340,000 or 60% in 2011 over prior year.

• Ensured the highest level of customer service to owners and rental guests. Front Office Manager

• Trained, hired and scheduled front desk and night audit team members.

• Maintained a turnover rate of 10% or less through effective hiring, coaching and training.

• Managed reservations and inventory for owners and third party booking sites. Assistant Superintendent Hotel Operations (Hotel Manager) NEVADA TEST SITE - 2001-10 - 2004-12

• Managed Hotel Operations including Front Office, Housekeeping and Public areas for 1100 guest rooms, Directed 60 team members.

• Developed and tracked budgets for labor, supplies and equipment. EDUCATION

MS in Hospitality Administration

UNIVERSITY OF NEVADA LAS VEGAS - Las Vegas, NV

Contact this candidate