Real Estate Customer Service

Ron Wilkins, **** N Jeremiah Pl Fayetteville, Arkansas 72703-9363

Phone 479-***-****

Email *******@*****.***

PROFILE/SKILLS

Result oriented, professional work ethics, adaptable.

Effective in customer relations, negotiations, resolutions, legal applications and compliance.

Accounting/bookkeeping-Quick Books program, finance and general computer applications.

Computer Literate-Microsoft Office Professional 2007-Excel, Power Point, Word and Outlook.

Electronic contract writing and signature programs.

EXPERIENCE

1992- Present Real Estate Licensee/Broker- Residential and Commercial Real Estate. Provide customer support. Duties include management, supervision and staff training. Also contract protocol, finance, inspections and risk management.

1980- 1991 Hospitality, Airport, Hotel, Restaurant, Resort and Cruise Line – Bartender, Busboy, Waiter, Customer Service, Front Desk Clerk, Night Auditor, Assistant Bookkeeper, Director of Marketing, Restaurant Manager (Steak House-Fine Dining)

ACCOMPLISHMENTS

Board of Directors-Metro Board of Realtors 2007-2009, Fayetteville Arkansas

Broker and Owner Global Link Real Estate 2000-2008, Fayetteville Arkansas

Realtor of the Year-Metro Board of Realtors 2006, Fayetteville Arkansas

Real Estate Broker-Arkansas Real Estate Commission 1998, Little Rock Arkansas

Committee Chairman-Metro Board of Realtors 1993-2007, Fayetteville Arkansas

Volunteer –Special Olympics 1993-2007, Fayetteville Arkansas

Real Estate Licensee-Arkansas Real Estate Commission 1992, Little Rock Arkansas

Fayetteville High School Graduate 1979, Fayetteville Arkansas

EMPLOYMENT HISTORY

2015-Present Cox Communications, 4901 S. 48th St, Springdale, Arkansas 72762

Position- Direct Sales Representative

Achieve ultimate customer satisfaction for quality surveys, repeat business, and referrals.

Offer products and services to establish contracts and sales.

Build business rapport to maintain quota and establish new business.

2012-Present Prime Real Estate & Development, 2764 N Castlewood Lane, Springdale Arkansas 72764

Position- Executive Assistant/House Broker, 2012-2015

Real Estate Licensee/Broker on referral status 2015-Present

Ensure compliance with all state law and regulations related to Arkansas Real Estate transactions.

I manage software/hardware maintenance, files and organizing.

All bookkeeping and tax registers. Broker and managed customers in the process of Electronic Contract Writing. The software we are currently using is Form Simplicity-E sign Online.

To guide customers through the contract requisition and procurement. Performing property market analysis and price analysis. Through the contract process, I advise and monitor customers through all steps of the purchase Contract stages. Purchase Agreement, Inspections, Financing, and Closing. I quality check for compliance to state law.

2008-2012- Crye-Leike Realtors, Fayetteville West Branch, 1280 N Stearns, Fayetteville Arkansas 72703

Position-Associate Broker, Licensee

Ensure compliance with all state law and regulations related to Arkansas Real Estate transactions.

I manage software/hardware maintenance, files and organizing.

All bookkeeping and tax registers. Broker and managed customers in the process of Electronic Contract Writing. The software we are currently using is Form Simplicity-E sign Online.

To guide customers through the contract requisition and procurement. Performing property market analysis and price analysis. Through the contract process, I advise and monitor customers through all steps of the purchase Contract stages. Purchase Agreement, Inspections, Financing, and Closing. I quality check for compliance to state law.

1992-2008 – Position-Owner/Broker/Supervisor – GlobaLink Real Estate-Full Time

Position-Real Estate Broker-Re/Max Associates, Inc.-Full Time

Position-Real Estate Licensee – Century 21 Dave Fulton-Full Time

Hospitality Industry - Marketing Director and Bookkeeper

Cover Letter – Ron Wilkins

I enjoy working with the public. I have over 20 years in public relations and administrative support. I have reviewed the Job requirements and feel that I relate to the operating procedures for this current position.

I have talent to work in multiple working environments, experience in supervision, administrative support, bookkeeping, and versed in detail and compliance. My qualifications include:

Work without direct Supervision and oversee the work of others.

Versed in government and legal compliance.

Good knowledge and understanding of technical and business logic. The ability to apply comprehensive knowledge to complex situations.

Strong ability to organize, schedule, and prioritize work to meet various schedules and objectives.

Proficient in Microsoft applications (Word, Excel, Outlook, Access) for the purpose of word processing, spreadsheet applications, and information retrieval.

Creative in presentation, art, design, and production.

I have owned and operated my own business and managed up to 30 independent contractors at one time. My primary objective is to provide excellent customer service with the result of success.

This would be more than an opportunity that I can enjoy!

Thank you sincerely,

Ron Wilkins

July 10, 2017

Letter of recommendation - Ron Wilkins served as Office Manager and Supervising Broker for our agency. He managed all office and agent administrative support staff duties as well as real estate agent supervisory and training duties.

During his tenure in this position, the agency doubled in real estate agents and elevated office and marketing systems. Ron’s duties included originating web-based projects as well as agent training, among several others.

We are enthusiastic to recommend Ron Wilkins for any position which might require administrative support and supervisory skill sets.

Thank you,

Sherri Fry

Manager

REFERENCES

Sherri Frye, Administration – Prime Real Estate and Development, Phone 479-***-****/Cell 479-***-****, Email ******@*************.***

Billie Ball, Operations – Cox Communications, Phone 479-***-****, Email ******.****@***.***

Kim Thatcher, Administration – Cox Communications, Cell 479-***-****, Email ***.********@***.***

John Carden, Administration – Crye-Leike Realtors, Phone 479-***-****/Cell 479-***-****, Email ****.******@****-*****.***

Jennifer Harris, Administration – Brookstone Assisted Living, Phone 479-***-****/Cell 479-***-****, Email ***@************.***

Murray Reasor, Administration – Brookstone Assisted Living, Phone 479-***-****/Cell 501-***-****, Email ***@************.***

Braida Litke, Administration – Brookstone Assisted Living, Phone 479-***-****/Cell 479-***-****, Email ***@************.***

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