Business Oriented Technology Professional

Justin Maron

*** ********* ***., ***. * Hastings-on-Hudson, NY 10706

516-***-**** ******.*****@*****.***

Career Summary

Versatile, detail-oriented IT professional with 11 years of experience managing multiple complex technical projects in deadline-driven settings. Proven ability to optimize daily operations through continuous improvement, routine maintenance, and diligent network oversight. Strong leadership skills with demonstrated success working with cross-functional, multi-disciplinary teams to achieve project objectives on time and budget. Seeking to apply recently obtained MBA towards a growth-oriented position.

Program & Project Management

Auditing & Corrective Actions

Maintenance & Optimization

Infrastructure Management

IT Process Improvement

Testing & Troubleshooting

Budgeting & Cost Control

Data Collection & Analysis

Solution Development

System Implementation

Backup & Disaster Recovery

Cross-Functional Leadership

Professional Experience

Arup, New York, NY 2009 – Present

IT Support Analyst

Primarily responsible for providing on-site client technical support to troubleshoot and resolve complex technological issues, including for offices lacking local IT support. Serve on a team with the objective of improving IT support processes for the firm.

Key Accomplishments:

Directly accountable for developing, tracking, and allocating budgeted hardware spends for four different offices.

Communicate with key vendors and suppliers to determine cost estimates of potential new services or products.

Conduct comprehensive testing, troubleshooting, and analysis of proposed hardware/software implementations.

Work with staff across multiple disciplines to meet their specific hardware needs as the Leader of the Desktop team.

Provided extensive, hands-on training to multiple employees to ensure adequate preparation for new service rollouts.

Support employee retention goals by developing mobile phone expansion plans that adhere to strict cost controls.

Streamline employee onboarding and new hire orientation while also improving communication of central services.

Participate on a multi-disciplinary team focused on operating the business in an environmentally conscious manner.

Forbes, New York, NY 2008

Support Services Specialist

Project-oriented position that delivered first-line support for technical issues, as well as contributing to cost savings initiatives. Projects included network issues, telecommunications, and desktop support (Mac and PC), in addition to after-hours support.

Key Accomplishments:

Key contributor on two major cost reduction projects that resulted in significant cost savings organization-wide.

Analyzed department printer/fax needs and recommended methods of optimizing usage, efficiency, and costs.

Successfully completed project to correct and update the main directory prior to forecasted delivery deadline.

Macmillan, New York, NY 2007 – 2008

Help Desk Analyst

Utilized expertise with PC and Mac computers to provide Level 1 and Level 2 technical support both on-site and via phone. Assisted with BlackBerry configuration and communicated with staff to assess their needs to provide appropriate support.

Key Accomplishments:

Sole technical support representative in charge of maintaining functionality of a remote site with 100+ machines.

Strong performance resulted in selection as the only technician at the company responsible for early hour support.

Professional Experience

Dynamic Network Solutions, Long Beach, NY 2006 – 2007

Technical Support Associate

Provided on-site technical support to SMB clients, including maintaining/supporting servers and resolving warranty issues.

Key Accomplishments:

Collaborated with the management team on corporate image package and re-designing the company’s website.

Translated highly technical, complex information into easily understood terminology to putting our clients at ease.

Education

MBA, Management Concentration (2017)

Mercy College, Dobbs Ferry, NY

Bachelor of Arts in Computer Art

SUNY College, Oneonta, NY

Affiliations

Member, Delta Mu Delta International Honors Society

Technical Skills

OS: Windows NT, Windows, 7-10, Mac OSX, Linux OS

Languages: C++, Java, JavaScript, HTML, JSP, C#, MS Visual Basic, ASP, Cold Fusion

RDBMS: MySQL, Apache, Oracle, IIS, Microsoft Services

Software: Microsoft Office, Exchange, Photoshop, Illustrator, InDesign, Premiere, Quark, Flash, Symantec

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