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Information Technology Customer Service

Location:
Morton Grove, IL, 60053
Posted:
September 08, 2017

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Resume:

Zaya Y. Khananu M.S.

ac17r3@r.postjobfree.com 312-***-****

ac17r3@r.postjobfree.com https://www.linkedin.com/in/zaya-khananu-38019b9

INFORMATION TECHNOLOGY PROFESSIONAL / EDUCATOR

An information technology professional and educator with strong experience in computer science, professional technical skills, help desk analysis, data analysis and regression, and information security. Extensive experience in classroom teaching and curriculum development with adults as well as traditional students. Ability to effectively communicate with all levels of individuals. Extensive international experience and Fluent in English, Arabic, Assyrian, and Spanish. US CITIZEN

TECHNICAL SKILLS

Effective troubleshooting of LAN, WLAN and WAN, Cyber and Network Security.

Fundamental knowledge of programing languages Python, C++, HTML and VB

Basic knowledge of creating dynamic web pages, using Dreamweaver, WordPress, Google Apps and Blogs

Proficiency in Information System and Data Telecommunications, Installation and configuration of hardware and software

Advanced system and application management, Windows OS, Linux Red Hat, and Macintosh OSX, Microsoft Office Professional Plus 2013/2016

Data analysis and analytics software experience using SPSS, SAS, Excel 2016

Advance knowledge of productive applications, Microsoft Visio Pro, SPSS, ImageNow, Adobe Acrobat XI Professional, Adobe Illustrator, Adobe Photoshop CC Antivirus software

Basic knowledge of VoIP, RF signal Flow, wireless communication system, TDMA, CDMA, GSM, SS7, Broadband Wireless Technology, WiFi IEEE 802.11b/g/n, WiMAX

INFORMATION TECHNOLOGY EXPERIENCE AND PROJECTS

Designed, built and currently maintain smart classroom technology for Tangaza University College, Nairobi, Kenya. Including

Design Social Media pages (Facebook and LinkedIn) for DePaul TUC-CLM Alumni Association, “The Leaders Guild,” comprised of graduates of the Center for Leadership and Management, Tangaza University College, Nairobi, Kenya

Design and implementation of online testing and technical support procedures for DePaul, School for New Learning

Implementation of graphic design and multimedia applications

Managing network projects and support product development, for departmental system upgrades and budget manager, DePaul University, School for New Learning

Designed and built a Mac computer lab for Writing Across Curriculum at Harry S. Truman College

EXPERIENCE

DEPAUL UNIVERSITY, SCHOOL FOR NEW LEARNING 2005 – Present

Visiting Faculty

Design and teach courses in information technology and data analysis for adult learners

Taught on campus and online, used Blackboard and Desire to Learn systems

Courses Taught: Computer Productivity, Statistics, and Quantitative Reasoning

Courses Developed: Microcomputer and Home Networking, Introduction to Information Technology, co-editor of Computer Productivity

Developing and teaching new course, Data Driven Decisions, for fall 2017

Co-teaching in SNL-Truman Bridge program

Advising adult student with ‘Focus Area’ in Computing and Information Technology

Management and Training

System Support Coordinator 2002 –2017

Designed and implemented an online Information Technology proficiency exam

Provided technical and administrative support to faculty and staff

Zaya Y. Khananu M.S. Page Two

Demonstrated excellent online and customer service/support skills with 8 years of technical experience

Departmental responsibility for the installation and configuration of all hardware and software, including, network server, switches, cabling, and server/clients workstation OS, and productions / security applications includes building firewalls into network infrastructures.

Managed DePaul-SNL Local Area Networks

Supervised and formulated an online statistical course evaluations using SPSS

Visiting Faculty, DePaul University, College of Liberal Art and Sciences 2009–Present

Teach courses in Mathematics Department

Courses Taught: College Algebra, Pre-calculus, Business calculus I, and Business calculus II

HARRY S TRUMAN COLLEGE

Adjunct Faculty 2007 – Present

Taught courses in Computer Science Department

Courses Taught: Introduction to Microcomputer, CIS 120, and Advanced Internet, CIS 258

Continuing Education Instructor, teaching Foundations and Basics of PC and Advanced MS Office

Applications

Chicago DePaul University’s School for New Learning 2009 – 2016

Teaching Abroad

Member of Tangaza College consultation team based Nairobi, Kenya

CERTIFICATIONS

Local Area Networking Certification, DePaul University, Institute of Professional Development (IPD), 2004

Legal Interpreting and translating Certificate, English/Arabic, Cross-Cultural Interpreting Services, Chicago, IL, 2001

Advanced Certificate in Occupational Skills, Truman College, Chicago, IL, 1998

AWARDS / HONORS

DePaul University, Certificate of Recognition, 15 Years of Services Dedication and Commitment as IT system coordinator

DePaul University, Certificate of Recognition, 6 Years of Services Dedication and Commitment for teaching, 2012

De Paul University’s School for New Learning –Tangaza College, Certificate of Appreciation, 2011

DePaul University Excellence in Teaching Award, 2009

CCC-DePaul Bridge Program, Inspirational Adult Bridge Alumni Group Certificate, 2008

DePaul University, Certificate of Recognition, IT system coordinator, 2008, 2007, 2004

LANGUAGES

Fluent in English, Arabic, Assyrian, and Spanish

EDUCATION

Master of Science (M.S.), Predictive Analytics, DePaul University, College of Computing and Digital Media, Expected December 2018

Master of Science (M.S.), Telecommunication Systems, DePaul University, School of Computer Science

Bachelor of Science (B.S.), Agricultural Sciences, Mosul University

Associate of Arts (A.A.) Applied Science, Harry S. Truman College



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