Manager Help Desk
Resume:
Thomas M. Vitucci
Islip, New York 11751
**********@*****.***
PLATFORMS: Windows 10, Windows 8, Windows 7, Win XP, Windows XP Mode, MS Server 2012, MS Server 2008 R2, MS Server 2003, Exchange 2003, Microsoft Office 2000-2016, Office 365, WSUS
HARDWARE: IBM Lenovo Laptops, Dell desktops and notebooks, HP Desktops and Laptops, Dell Servers, HP Proliant Servers. iPads, iMac (limited), Android Tablets, Printers, Scanners, Digital Projectors. iPhone, Android Phones. Blackberry devices.
APPLICATIONS: ADUC, DHCP, DNS, Group Policy, TCP/IP, MS-DOS, Windows PowerShell, Remote Desktops, SQL Server Management Studio 2008, Sharepoint, Citrix XenApp Fundamentals 6.0, Citrix Receiver, Hyper-V, Zultys MX (MXIE, MXIE Admin), SoftEther VPN Manager/Client, LogMeIn, GoToAssist, GoToMeeting, GoToMyPC, AVG Anti-Virus, Vipre Ant-Virus, McAfee, Malwarebytes Anti-Malware, DropBox, FileZilla, Skype, Adobe Application Manager.
EDUCATION AND CERTIFICATION:
Briarcliffe College, Bethpage, New York
Computer Programming Diploma, Dec. 1998
Microsoft Networking Essentials, Oct. 1999
EXPERIENCE:
August 2015 – July 2017 Exclusive Group Travel
Jr. Network Administrator
Provide in-person and remote support 155 users on site and remote locations.
Image, Configure and deliver IBM Lenovo laptops to end users.
Check Office365 Spam Filter Daily.
Configure VOIP Phones for users (Polycom & Zultys).
Setup/Configure VPN for users.
Configure Group Policy to deploy printers (HP, Canon, Xerox, Brother)
Maintain company Inventory of all IT equipment
Set up and configured new WSUS Server
2008 – 2015 MGA Systems, Inc., Melville, New York
Desktop Support Specialist
Provide in-person and remote support for 200 users in office and remote locations.
Train and supervise interns assigned to the IT department.
Use remote access software to troubleshoot technical problems.
Deliver, setup, and configure end-user desktop and laptop computer hardware, software, printers and cell phones.
Establish and maintain new Active Directory user accounts and profiles, configure and maintain group policies.
Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements.
Manage equipment moves which require uninstall/install, lift and pack/unpack desktop computer equipment with peripherals.
Thomas M. Vitucci
**********@*****.***
Oversee backups to ensure data protection.
Configure multi-monitor setups.
Maintain inventory of all IT Hardware and software assets.
Travel to co-location to perform weekly backups, install RAM, PERC Controllers, hard drives in servers and configure RAID.
Renew and install SSL Certificates to provide external access to end user.
Responsible for ordering PC’s and equipment.
Perform optimization of personal computer operating system; apply OS patches, troubleshoot communication devices.
2004 - 2008 Glenwood Management LLC, New Hyde Park, New York
Help Desk Administrator
Developed help desk guidelines enabling end users to more readily convey issues to the IT department.
Provided in-person and telephone support for nearly 250 users at main office and 26 remote buildings in NYC.
Repaired and installed desktop/laptop computer systems for local/remote offices.
Monitored and maintained the Help Desk trouble ticket system and ensured that customers were assisted in a timely and efficient manner.
Managed backups and monitored Anti-SPAM systems.
Acted as company liaison with office equipment vendors for service and sales issues.
Collaborated with supervisor to form LAN/WAN documentation.
Moderated training sessions for over 100 employees at various company sites.
2000 - 2004 Cartier Inc., Shelton, Connecticut
PC Support Specialist
Provided in-person desktop support for 350 users at seven locations in NYC.
Conducted troubleshooting, installation, and maintenance on network printers in various locations.
Used Call Tracking Database in Lotus Notes to keep track of calls from users and Help Desk.
Maintained Lexmark, HP, Epson and Dell printers.
Installed and configured computer equipment including, network printers, hard drives, memory, printers, scanners, CD-R drives, NIC Cards, floppy drives and ZIP drives.
Supported IBM Laptop Models and Handheld PC’s.
Facilitated training sessions for employees on various in-house software programs.
Oversaw inventory of supplies through Lotus Notes Database.
Created new user accounts and change passwords on Windows 2000 server.
Initiated contact with equipment vendors to expedite service calls.
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