ANN M. DONNELLY

**-** ***** ****** ~ Bayside, NY, 11360

516-***-****(c) ac17p4@r.postjobfree.com

SENIOR Global PMO and Program Manager

IT Governance ~ Change Management ~ Program, Portfolio, PMO Management ~ IT Service Management ~ Transformation Management ~ Communications

Experienced executive with a proven track record of managing complex and large-scale Transformation Programs in Financial Services, Public Safety and Healthcare. Experienced Change Agent with expertise in establishing Program Governance, including stakeholder engagement and management; traditional and systematic management of planned initiatives, projects and programs and methodologies (ie Waterfall, Agile and RUP), and dependency management; leading implementation of enterprise-wide Transformational and Process Improvement initiatives, (IT Service Management, IT Project, Program and Portfolio Management, IT Governance, Data Center Transformation and Consolidations, Fed Readiness & Supervision and Public Safety Transformation, Healthcare Operational improvement, Media Communications and Business Readiness); and centralized oversight of budget, risk management and strategic alignment of IT investments. Extensive experience managing multiple technical disciplines, off-the-shelf and custom-built software, and resource management of both contractors and staff.

PROFESSIONAL EXPERIENCE

NYC Technology Development Corporation 09/2016-12/2016

Project Management Support Consultant, including Communications and Change Management

Talent and Acquisition Consulting 08/2015-08/2016

CBS Corporation, NY, NY

Senior Change, Communications and Business Readiness Consultant

Established Change, Business Readiness and Communications plans for Business Continuity and Disaster Recovery plans and 2015 exercises.

Established Change Management and Communications plans for new Asset Management program

Developed re-usable Communications and Change Management plans for company –wide migration to Exchange Online and Office 365 implementation. Including: Stakeholder engagement, heat-map for business user influencers, standardized reporting, meeting cadence, change control and review board

EmblemHealth 09/2014-08/2015

Program Manager, Admin Transformation

$125M Multi-year Transformation Program, across 5 work streams, (including Core Operations, IT, Organization and Accountability, and Procurement), to Change the Way we Work.

Key responsibilities include Program Communications, Reporting, Governance, Stakeholder Engagement and Management, Schedule Management, Issue and Risk Monitoring and Management, and Dependency Mapping and Management.

NYC Mayor’s Office of Citywide Emergency Communications 04/2013-09/2014

Deputy Director, Program Management Office

$2.03 B Multi-year Program comprised of 20+ integrated projects, consolidating NYC Police and Fire Department’s emergency communications call taking and dispatch functions into shared facilities @ 2 redundant and geographically diverse Public Safety Answering Centers.

Responsibility for annual PMO budget of $6M of consulting (15+) and $2M Full Time Equivalent (+ 7) resources.

Responsibility for Integrated Master Schedule, Dependency mapping and tracking, and definition of Program Issue and Risk criteria, management and reporting

Development of and Oversight for all Project and Program Management disciplines, methodology, structure, processes and procedures; including but not limited to establishment of standard reporting, document management and control

Developed and deployed multi-agency Program Governance, including decision criteria and project prioritization

Developed Program Change Control process, procedures, tracking and reporting. Oversee and manage weekly Program Change Control Board

Responsible for Program QA function including phase gate reviews and external Independent Verification and Validation activities

Responsible for Vendor Management of System Integrator and other external suppliers (total spend in excess of $100M)

Established standards for all program internal and external Reporting and Communications

Conduct bi-weekly full team project and program level status reviews, including schedule, issues and risks, resource actual against plan and scope

Developed and monitor program Key Performance Indicators, Metrics and Benefits Management

AIG, NY, NY. 06/2010-04/2013

Global Operations and Systems

AVP Strategy and Governance

PMO Manager, Operations and Systems Fed Readiness Program

Direct management responsibility for 6 project managers overseeing program with 15+ projects across multiple lines of business. Annual budget of $2M for staff and $20M for full Program

Program oversight enhancing governance and risk management capabilities in technology, vendor management and business continuity policies and processes.

Development of integrated program level plan, incorporating common milestones and deliverables across 5 Functional Areas, including External Relationship & Risk Mgmt, Business Continuity Management, IT Security, Risk and Compliance Mgmt, Infrastructure Mgmt and Application Development Mgmt.

Implemented common and standard program level reporting and cadence, change control, and issue and risk management, leveraging MS Project, HP’s PPM and Sharepoint functionality

Conduct Program-level Management team reviews, monitoring and managing program execution risk across numerous in-flight projects and transformational initiatives.

Prepare board-level presentations and updates.

Global Services, NY, NY

Vice President, Senior Program Manager

Global Infrastructure Consolidation and Transformation Program,

Member of Global Infrastructure Utility program leadership team, managing Global Transformation Management office, with annual direct budget responsibility of $7M, with staff of 14.

Supported multiple lines of business across multiple geographical locations, establishing standardized planning, scheduling, issue and risk management.

Program consisted of both centralized and distributed workstreams including technology, workforce, process and business unit., including over 30 projects totally $350M

Successfully implemented standardized Governance and Quality Management; Communications, Benefits and Stakeholder Management; Project Administration and Support; Status and Executive reporting; Integrated planning and Dependency mapping; Scheduling and Resource management; Scope and Change Control.

Mason-Harriman Group, Washington, DC 01/2009-04/2010

Information Technology Industry Advisor, Program Management and Process Improvement

Team Leader, supporting Office of the CIO and Program Executive Office, Immigration and Customs Enforcement Agency, Department of Homeland Security.

Team Member, supporting Office of the CIO and Program Managers of multi-year Automation and Modernization Programs, Customs and Border Protection Agency, Department of Homeland Security.

METLIFE, New York, New York 06/2010-12/2008

Enterprise Technology Solutions

Director, Program Executive ITIL Implementation, Business Technology Optimization

Chief of Staff, Chief Technology Officer

AXA CLIENT SOLUTIONS, New York, New York 07/2000-06/2001

Managing Director, Emerging Technology, Customer Relationship Management

CHASE MANHATTAN BANK, New York, NY 04/1979-07/2000

Vice President, Technology and Operations

EDUCATION

Completed two years of Liberal Arts undergraduate courses, 1971-1973

LeMoyne College, Syracuse, NY

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