DWAN B. MIZELL 225-***-****

***** ****** ******, ***** *****, LA 70816 ac17ol@r.postjobfree.com

WORK EXPERIENCE:

CERTIFIED ALARMS - Office Clerical - (2/2017 - Present)

• Accounts Payable and Account Receivable

• Preparing Daily Job Packets, Calling and Confirming Daily Jobs

• Run Credit Check Reports for Account Reps

• Assigning New Account Numbers or Changing Customer Account Numbers and Prepare New Customer Files

• Scheduling and/or Rescheduling Job in Office Tracker for Account Reps and Customers

• Updating Customer Account information for Account Reps

• Accepting By Phone and Prepare Insurance Certificate Request Forms for Preparation

• Answering the telephone and assisting customers

• Receiving Service Desk Requests and submitting through the Service Desk Ticket Program

• Assist the Owners, Supervisor and other employees as needed HEAVENLY HOME SECURITY

Assistant and Office Manager - (5/2016-1/2017)

• Accounts Payable, Account Receivable and Handled Collection Calls

• Daily, handled Remote Deposits

• Preparing All Daily Job Packets, Updating the Daily Job Boards, Calling and Confirming Daily Jobs

• Setting Up Customer’s New Accounts and Files

• Scheduling Appointments for the Owner, then Updating his iPad

• Check Emails from the Answering Service from the Night Before, return calls to Customers

• Prepared Insurance Certificate Request Forms and Submitted to Insurance Companies

• Setting up ACH Debts for Monitoring Customers, keep them updated or removed and handled running quarterly Probill Invoicing and ACH Debts and posting Monitoring Payments

• Trained and supervised the Clerical Office Staff and Part Time Bookkeeper

• Emailed or Faxed Quotes, Proposal to Builders, Contractors

• Handled Human Resources and Time and Attendance for Technicians

• Accepted all Deliveries and Prepared Checks for COD Orders

• Answering the phone, keeping a daily Log of All Calls Received and how handled

• Handled all Incoming Daily Mail, Opening, Sorting

• Deactivated Customer’s Accounts for Non-Payment or Cancellation with the Monitoring Station Assistant to the Owner - (12/2015-5/2016)

• Scheduling Appointments for the Owner, then Updating his iPad

• Answering the phone, keeping a daily Log of All Calls Received and how handled

• Accounts Payable, Account Receivable and Handled Collection Calls

• Assisted the Office Manger with Prepare Insurance Certificate Request Forms, Daily Remote Deposits, Deactivated Customer’s Accounts for Non-Payment or Cancellation and Daily Incoming Daily Mail, Opening and Sorting

• Setting Up and preparing New Customer Files

• Emailed or Faxed Quotes, Proposal to Builders, Contractors

• Faxing Assorted Documents

• Prepared P4 Forms and contacted Customer for After Job Questionnaire CAPITAL AREA TRANSIT SYSTEM (CATS) - Administrative Assistant - (4/2015- 7/2015 Temporary)

• Daily accepted Employee Time Off Requests from employees logging into the Smartsheet program and giving to Section Director for review

• In Excel, compiled and kept updated, for 2014 and 2015 - Employee Accident and Incident Reports and for 2015 Employee Notice of Violation Report.

• Prepared Personnel Status Change Forms for the Section Director, submitting to Human Resources for processing

• Prepared Holiday Notices and Assorted Memorandum for Posting around the building

• Prepared Travel Arrangements and Travel Reimbursement form for the Section Director and other employees

• Set Up Appointments and Interviews for the Section Director

• Prepared Certified Mail correspondence

• Copied New Turn By Turn Bus Route Booklets for the Operations Section

• Answered the Telephone

• Assisted the CEO, COO and other Directors, Office Supervisors and Section employees as needed

• Prepared Labels and Set up Files for the Section Director and the Operations Section DUPRE LOGISTICS - Administrative Specialist - (6-2014–12/2014 -Temporary) –Each morning, collected daily work from day and night truck driver bins, sorting into appropriate stacks for entering and processing and filing

• GRAHAM JEFFERSON DELIVERIES - In the AS 400 system, entered, scanned and sent forms for processing

• RUNNING DAILY GEORGIA PACIFIC (GP) REPORTS - Sorted the GP tickets by the AM and PM shifts, in the AS400 system entered each ticket, compared to the report in Excel. In the AS400 system, making any corrections. Entered totals into the GP Excel Spreadsheet by day and count, then entered into the Log Count in the Quikr system. Entered the total number of runs by each driver into the GP Driver Spreadsheet by date and driver’s name, GP Tickets were paper clipped together

• CREATING ORDERS IN AS400 SYSTEM - As requested prepared Orders for Wilson, Delta, Quala deliveries and Blue Beacon Truck Washes listing the Manifest number on the Delivery slip, scanned documents and sent for processing

• UPDATING DELIVERIES – On a daily basis, updated the Waste Water and Styrene deliveries in the AS400 system. On Friday, scanned and forward all documents for processing

• BATON ROUGE LOAD – Each Wednesday morning, in the Quikr system, prepared and entered information into the Baton Rouge Load spreadsheet. By noon emailed the report to certain staff members.

• HONEYWELL RUNS - Daily in the Quikr system updated the daily Honeywell running and the daily Graham Port Allen loads and empty loads, then in Univ runs by day and location.

• HONEYWELL ISO DELIVERIES – Each morning, received ISO delivery, emailed the SLI Honeywell contact letting them know that an ISO deliveries had been made, listing the ISO number from the Honeywell delivery document and date delivered. Once the SC number was received, looked up the Manifest Number in the AS400 system, adding it to the Driver’s log for that date. The shift was closed then the ISO delivery processed in the EDI system, scanned documents in and sent for processing.

• MISCELLANEOUS DUTIES – Kept a monthly calendar of employee’s anniversary dates, when they were eligible to order new uniforms, then giving them the Uniform Order form to complete and return to me. Prepared Purchase orders in the AS400 system for the Anderson Uniform Company, scanned documents and sent for processing. Answered the telephone, prepared and answered emails, filed different documents in Employee Personnel files and maintenance documents performed on different trucks. In the AS400 computer system, prepared Purchase orders for Community coffee supplies, scanned documents in and sent for processing. Made and kept copies of different forms used by the truck drivers, stocked at all times. Kept coffee supplies stocked at all times. LS AWARDS - Assistant - (4-2014–6/2014 -Temporary)

• Laminated sheets to make plaques, trophies, lanyards, ribbons and other types of awards

• Answering the telephones and assisting customers in picking up and paying for merchandise

• Packed in bags/boxes and moved trophies and awards, ribbons and lanyards to be picked up by customers

• Used 2 different types of laser machine equipment to engrave metals and different types of glass, plaques and made different types of signs

• Received and unpacked boxes and stocked merchandise in the correct area, shelf.

• Dusting shelving units, sweeping and vacuumed floors and taking out daily or weekly trash. NOTHING BUNDT CAKES - Customer Service Representative - (8-2013–1/2014)

• Assisted customers in purchasing merchandise, picking up orders, placing orders, answering questions by either telephone or walk-in request regarding different types of merchandise available

• Prepared decorative cakes and bundlets, packaging, wrapping and preparing boxes

• Labeled assorted size boxes, containers and bags

• Kept the display case stocked with bundlets and cakes, as well as brochures and other merchandise priced and stocked around the front area of the store

STATE OF LOUISIANA - In 1981, I began a career in State Government as a Word Processor and after working 30 years, in 2011 retired with 30 years of experience. LA. STATE LICENSING BOARD FOR CONTRACTORS - Administrative Assistant 5 /Board Secretary

(5/2006-5/2011) - Served as Executive Assistant to the Board Administrator, Executive Director and the fifteen (15) member Commercial Board and a six (6) member Residential Building Committee:

• Attended Building Committee Meeting on the first Wednesday of each month and Commercial Board Meetings on the third Thursday of each month. Recorded proceedings, prepared and distributed Meetings Minutes and Motions. Responsible for Hotel Arrangements and Submission of Travel Reimbursement form for the Committee and Board Members. Checked in people on the Agenda, being seen before the Board or Committee. Ordered refreshments and supplies, picked up and set up refreshments and supplies prior to all Committee and Board Meeting and cleaning up after each meeting.

• Opened and sorting all mail directed to the Administration Section.

• Conducted research into the matter at hand, confers and obtains applicable background information from division managers and prepared a brief summary of the matter for presentation to the Administrator, Executive Director, Board and Committee members.

• Composed and prepared correspondence regarding matters of licensure. Researched Board files and records and interpreted the Contractors Licensing Law and Rules and Regulations of the Board as they apply to the matter.

• Conferred with State Senators, State Representatives, contractors, attorneys and other representatives in person or by telephone regarding matters of licensure or other problems.

• Maintained files and conducted research of documentation regarding Board decisions, disciplinary actions, Minutes and Agendas of the Board / Committee meetings prepared for monthly Board meetings and maintained pertinent documentation for all Board / Committee Meetings.

• Prepared and distributed synopsis of actions taken by the Building Committee and Commercial Board after each monthly meeting regarding violations, revocations, suspensions, waivers, changes in policy, for the information of division managers. Also follows up on any directives by the Building Committee and/or Commercial Board. Manages and coordinates the reciprocity functions of the Board. Responds to inquiries from out-of-state contractors and other state licensing boards in person, by telephone and in writing regarding the Board’s policies and procedures on reciprocity. Reviews requests for reciprocity from out-of-state contractors to determine if they comply with the policies and procedures of the Board. Rejects and informs contractors as to why the Board cannot consider their re- quest. Contacts other licensing boards to obtain information regarding the contractor making the request (i.e. license held, nature and type of license, examinations taken, grades, developer of examination disciplinary action, length of licensure, qualifying parties, officers, etc.).

• Compiled and prepare a report regarding the request for consideration by the Board. Responses to inquiries from licensed Louisiana contractors seeking licensure in another state. Requests from this Board to other boards on behalf of licensed Louisiana contractors. Contacted other boards to obtain information regarding requirements and procedures for licensure and attempts to resolve problems on behalf of licensed Louisiana contractors.

• Worked with other supervisors to initiate, develop, and design time saving forms to assist them with routine job functions as needed. Receives all phone calls for the Administrator and Executive Director. Determines the level of importance, records detail of requested information, and retrieves files or related documentation to provide assistance to the Administrator and Executive Director in responding to the call. Represents the Administrator and Executive Director in interagency meetings as needed. Plans, assigns, and reviews the work of the Receptionist position.

• Evaluated performance and counseled the Receptionist regarding work performance and work related questions, as well as monitoring their time and attendance, reviewed time sheets and approved leave requests. Set up and interviewed applicants for a vacant Receptionist position. Arranged Conference Calls for the Executive Director, Building Committee and Commercial Board when requested by the Executive Director or Administrator. Scheduled Committee Meetings for the Board and notifies members of their time and location. Confers with all Board and Committee Members to insure that sufficient numbers would be present at the Board meeting to meet quorum requirements.

CHILDREN’S JOURNEY, INC. - (2007–Present) - Secretary to a Non-Profit 501(3) organization whose focus is to feed orphans in Uganda, Africa. As needed, attends all board meetings, recording minutes and other administrative duties as needed.

SKILLS AND EXPERIENCE:

• Proficient in: Microsoft Office (Word & Excel), SAP Software, Act Program and Vista Program

• Outlook

• Exceptional organizational skills

• Attention to detail

• Good Customer Service Skills

• Initiative and Good Work Ethic

• A Self-Starter

• A Team Player

• Ability to multi-task

• Equipment Inventory

• POS System Use

• Accounts Payable and Accounts Receivable Experience

• Handled Remote Deposits and ACH Debts

• Quickbooks Experience and Use

• Probill Monitoring System Experience and Use

• Micro Key System Experience and Use

• Office Tracker Experience and Use

• Smartsheet System Use

• Assorted Office Printer, Fax, Scanner and Copier Equipment Use

• Epson File Maker Label Use

• Front Desk/Receptionist experience, ability to handle multi-line telephone systems

• Handled Collection Calls

• United Way Chairman/Co-Chairman, Coordinator for Agency Food Drives, Chairman/Co-Chairman for Inter-Agency Health Fairs, Representative on Employee Association Committee EDUCATION:

• Strategic National Stockpile Course

• Several Secretarial, Purchasing, Team Development and Time Management Training Seminars

• Baton Rouge Vocational/Technical Institute

• Belaire High School Diploma

REFERENCES: Available upon request.

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