Management Professional Experience

Ciara Owens

***** ****** ***** ****, ***# **** – Roanoke, TX 76262

317-***-**** • ac17n4@r.postjobfree.com

Passionate Human Resources (HR) professional, possessing a Bachelor’s degree in Business Management and broad knowledge of HR policies and practices. Excellent problem solving and analytical skills; able to balance the needs of employees with company objectives while working independently or as a key contributor to a high- performing team. Exceptional communicator, adept at providing guidance and advice to both management and employees regarding the interpretation of employment laws and regulations. Technically proficient in multiple areas, including the use of Microsoft Word, PowerPoint, Outlook, Workday, Yardi and Lexis Nexis. AREAS OF STRENGTH

• Talent Acquisition Activity

• Pre-Employment Screening

• Performance Management

• Hiring & On-Boarding Processes

• Employment Laws & Regulations

• Employee Engagement Activities

• File/Records Management

• New Hire Training Sessions

• Employee Report Analysis

EDUCATION

Bachelor’s degree in Business Management: Indiana Wesleyan University Associate’s degree in Business: Indiana Wesleyan University PROFESSIONAL EXPERIENCE

CHARLES SCHWAB & COMPANY CLIENT SERVICE SPECIALIST 8/2015 TO PRESENT

• Resolve a variety of complex client inquiries and delivered exceptional client service while demonstrating ownership and accountability to ensure that all inquiries are handled efficiently and accurately.

• Facilitate the onboarding of new banking and brokerage team members by providing assistance with the completion of new hire paperwork, and coordinating training on services and company guidelines in order to ensure successful transition for newly hired staff.

• Support talent acquisition efforts by cultivating relationships with colleges, universities, and referral sources to assist with the development of a diverse candidate pool. Promote the sourcing of quality candidates for the organization by participating in hiring events and pre-employment screening processes.

• Aid professional development and staff retention by facilitating weekly/monthly meetings and employee engagement activities that are designed to improve moral.

• Ensure compliance with employment laws by maintaining strict observance of U.S. Department of Labor regulations such as Equal Employment Opportunity, Worker’s Compensation, and the American’s with Disabilities Act, Family Medical Leave Act, and Consolidated Omnibus Budget Reconciliation Act. SHEEHAN PROPERTY MANAGEMENT LEASING CONSULTANT 02/2012 TO 02/2015

• Assisted prospective residents by responding to inquiries and providing tours of model apartments and town homes. Processed applications and paperwork for new residents and current resident renewals.

• Supported the acquisition and on-boarding of new hires by assisting with pre-employment and drug testing processes prior to selection, and facilitating new hire orientations after hire. Enhanced staff performance and efficiency through training that resulted in increased sales and advancement in the company.

• Provided administrative support that included analysis of various employee data/reports and management of confidential files in compliance with all company policies and legal requirements for retention. LOCKHEED MARTIN CONSUMER RESPONSE AGENT 08/2009 TO 01/2011

• Resolved consumer complaints regarding unfair business practices and established outside government resources to further address consumer concerns. Maintained a detailed report to track the benefits of the Federal Trade Commission and presented the benefits to each consumer.

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