James I. L. Ondang

*** ******* ****

El Cajon, California 92020

619-***-****, ac17iw@r.postjobfree.com

SKILLS

Customer Service/Helpdesk Fluent in German and Dutch Windows 98/NT/2000/XP/7/8/10

MS Office 2000 thru 2016 (365) MS FrontPage/Web Design Computer Technology Instructor

Technical Writing VIPRE Corporate Anti-Virus Network Operating Systems

Pro-Video Equipment Install Hardware/Software/Drivers Troubleshoot Hardware/Software

Managing Active Directories Install Networks/Network Cabling/Devices Norton Ghost Imaging Software

Sales/Consulting Restaurant POS Systems Support Infogenesis POS System support

MS Project/MS Visio Symantec Endpoint Protection Micros POS System Support

CitrixXenApp Skype for Business Altiris Deployment Console

Technical Drawings Create Printed Circuit Board Layouts Test Prototype Circuit Boards

Manage Exchange/365 Accounts Ensuring Server Services Functionality Oracle/Opera PMS Software

TIBA gate system Hotel Camera/DVR system (NVMS) Morse Watchman Key System

IT ANALYST Estancia La Jolla Hotel & Spa 2014-2017

Manage Servers, Workstations, Hardware Software for all Devices on the property. Manage system/server software, and keep it up to date. Responsible for all IT matters on property. Manage hotel gate system (TIBA). Manage hotel camera security system. Handle day-to-day user issues. Manage Active Directory and Exchange/365 Email accounts. Maintain servers and peripherals in the server room.

FIELD SERVICE TECHNICIAN Adecco 2012 - 2014

Contractor for Carefusion. Service/upgrade/run software patches on medical equipment in hospitals throughout the country. This included I-V pumps that were remediated or upgraded (consisting of 2 units: the main unit that controlled the attached I-V pumps, as well as the I-V pumps themselves). PM (Preventative Maintenance) tasks were also performed on units, when requested by the customer.

IT/SURVEILLANCE MANAGER Ocean’s Eleven Casino, Oceanside 2011 – 2012 Manage the overall design, installation, and maintenance of the Information operations. Administer IT equipment (desktop computing, tablets, printers, telephone instruments and equipment, AV, NVR’s/DVR’s, etc. Diagnose problems, train users and provide desktop computing support, both face-to-face and remote. Apply software patches/upgrades and respond to user requests as needed. Manage vendor support services. Support various systems, such as Aloha (POS), Ameranth (Poker board tournament display software), MS- Office Suite, Active Directory, Email accounts. Manage backups of servers. Perform pro-active maintenance on all computing equipment. Review and make composites of video footage from NVR/DVR systems as needed. Plan and implement changes to existing systems. Maintain networks and systems to ensure maximum availability to the site. Monitor and suggest improvements in capacity planning. Lead efforts in disaster/recovery planning. Oversee the system administration process including user ID, virtual host connectivity, and e-mail administration. Server administration using Microsoft SQL.

COMPUTER ENGINEER Viejas Casino, Alpine 2003 – 2010

Supported all corporate staff and casino guest computer users. Installed upgrades, patches, and add-ons as necessary. Provided workstation, network, and printer support for staff and up to 1,000 guests at any one time. Managed Active Directory Accounts for all users and also provided Micros software program and Infogenesis support for POS cash register systems at all restaurant and retail casino sites for this large property. Additionally, personally assured Bally’s systems support for all computerized table games systems. Server administration using Microsoft SQL.

COMPUTER/APPLICATIONS INSTRUCTOR Valley Career College, El Cajon 2001 – 2002

Served on Computer Science faculty as Instructor for several computer and applications courses. Taught computer technology, including I-Net+, Web Design, A+, OS, and A+ Core. Also covered business applications, with focus on Microsoft Word, Excel, Access, PowerPoint, Outlook, and Front Page. Taught customer service techniques as well.

COMPUTER/TELECOM INSTRUCTOR Advanced Career Training, San Diego 1999 – 2001

Instructor for computer and telecommunications. Taught computer technology starting with the basics and continuing through hardware networking, software, DOS, Windows 95/98/NT/2000, NOS, Novell, NT Server, HTML, IIS4.0, Network Cabling, etc., as well as telecommunications from the basics through advanced key systems at large enterprises. Topics included basic electronics, telephone technology, fiber optics, business communications, and voice and data cabling.

FIELD SERVICE REPRESENTATIVE Schumacher, Carlsbad 1996 – 1998 Installed/upgraded/serviced chemical bulk equipment at foreign and domestic sites. Provided customer support on customer sites, as well as via fax and phone from the home office. Trained customer technicians at customer sites and our own facilities. Assisted sales engineers in customer meetings by providing additional technical support information on company products. Assisted department manager using MS-Excel, Word, and Project. Developed internal departmental communications system for field service representatives (load/setup remote email software, standardize service reporting, and other communication systems). Assisted MIS with troubleshooting and updating software and hardware for department laptop and desktop computers. Provided technical support re Windows 3.1/95/NT and network (Novell) issues. Led teams in creating FAB (semi-conductor factory) protocol and certification training program on Schumacher products for technicians.

INTERNATIONAL SERVICE MANAGER Hughes-JVC Technology Corp., Carlsbad 1994 – 1996

Responsible for international customers. Installed/upgraded professional ILA-Projectors (image light amplifier projectors) at customer sites. Trained customer technicians in-house and at customer sites. Provided technical support both from the office (phone, fax, email) and in the field for European and Asian customers. Helped develop customer service reporting and interdepartmental communication systems to improve the response times to resolve customer issues. Maintained a Microsoft Access database tracking such issues, as product/item failures and customer service call details.

EDUCATION

2006 CEH (Certified Ethical Hacker) Certificate

1999 California State Certified Vocational Instructor 1999 Hubbell Premise Wiring

1999 EC-1/EC-4 Ericson Fusion Splicer Certified

1999 Fiber Optics, 3M, Siecor Certified

1984 – Present Computer/Network/IT Technology

HOBBIES AND INTERESTS

Billiards; I am a member of a 9-Ball Pool Team in a national League, and have enjoyed playing pool for over 45 years.

Computer Technology; I enjoy keeping up with computer technology.

Martial Arts; I am a black belt in Shotokan Karate, and taught classes when I was in the Air Force.

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