Customer Service Information Technology

Owusu Wilson

Atlanta Ga, *****. 470-***-****. ac17ia@r.postjobfree.com

Entry Level IT

Seeking a position in the field of Technical support and customer service, while enhancing my information technology career education and training. I have over 6 years of experience in information technology and customer service.

Detailed oriented

Multi- tasking

Organized

Problem solving

Trouble shooting

Customer service

Professional Experience

SPN Photography, Atlanta, GA Jan 2010 to Present

Photographer/Website designer

●Website Manager

●Managed Payroll through (ADP payroll plus, and QuickBooks)

●Fluid with excel, word, and PowerPoint

●Knowledge with Dreamweaver

●Knowledge with Bridge Adobe

Contemporary Marketing Group, Norcross, GA Aug 2015 to Apr 2017

Administrative Assistant

●Responded to client account questions, including billing and field service requests

●Documented information relating to receipt, storage and distribution of materials for processing

●Created service orders to replace defective parts or request technician assistance

●Maintained up-to-date knowledge of all company products and service procedures

●Consistently exceeded expectations for customer satisfaction and call volume

Hyundai Construction, Norcross, GA Jun 2013 to Aug 2015

Help Desk Associate

●Responded to client account questions including billing and field service requests

●Created service orders to replace defective parts or request technician assistance

●Investigated, reported issues and walked customers through scripted service protocols to rule out numerous problems

●Maintained up-to-date knowledge of all company products, service procedures, and offerings to properly assist clients

Education

Georgia Gwinnett College: (Still attending online)

●Degree in Information Technology

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