Josh Barklage

*** ***** *** **********, **** ****4

ac17gu@r.postjobfree.com

513-***-****

I have over 15 years of supervisory and customer service with a strong background in technical support and employee training. I have broad knowledge of Microsoft operating systems, including installing/deployment, use of software, and troubleshooting. I am currently pursuing the CompTIA Network+ certifications and plan on pursuing Microsoft and Oracle certifications as well. I believe my knowledge in working with digital equipment and years in customer service would make me a great asset for your company, whereas I can grow as an individual and gain valuable knowledge and experience in my field of study.

WORK EXPERIENCE

Information Systems/Helpdesk

Robert Half Technologies/Boone County Fiscal Courts – Burlington, KY – April 2017 - Present

Responsibilities

-Scanning and indexing county employee files using Onbase database software

-Imaging OS using PXE

-Unlocking accounts/resetting passwords/setting up new accounts using Active Directory and Outlook Exchange

-Used Remote Assistance to help end users

-Used Windows Server 2003, 2008 and 2012 for administrative tasks

-Visited different sites to set up new PCs, assist in training, troubleshoot issues with PC components

-Installing PCs and network printers

Help Desk Support Analyst, Level 1

Global Insight/Pomeroy - Hebron, KY – October 2016 - Present

Responsibilities

-Work with 12 other associates on Shared Desk

-Currently support 7 accounts, including Cintas, Goodyear Tires, Marathon Oil, Caresource, YUM!, Mattersight, and Herc Rentals

-Create tickets using Remedy, HP Manager, Assyst, and Service Now

-Use Windows Server 2008 R2, 2012 R2, Windows 7 Professional N and Enterprise for VDIs and main desktop

-Extensively use Microsoft Active Directly to access clients information database and password resets

-Basic troubleshooting skills with SAP and PRCs, including using Air Watch for remoting in

-Use Lotus Notes, Right Answers, and Knowledge Base for troubleshooting resources

Warehouse Associate

Amazon - Hebron, KY – November 2015 to October 2016

Responsibilities

Warehouse Associate for Customer Returns. Process returned product, troubleshoot problems with returned items using in-house inventory software

Assistant General Manager

IHOP - Newport, KY - June 2014 to November 2015

Responsibilities

Scheduling FOH and BOH employees. Completing weekly inventory, ordering, and store day to day operations. Running shifts with emphasis on guest service, employee productivity, and building of store sales. Making sure store abides by strict local, state, and federal health codes and guidelines.

Manager/Theatre Technology Assistant

Cinemark - Cincinnati, OH - June 2013 to June 2014

Responsibilities

Hiring, training own department of 25 employees. In charge of maintenance and training other managers on operations of digital projection equipment. Submitted tickets and worked with field technicians with setting up network equipment and troubleshooting any issues. Routinely backed up files and emails and created guides for other managers in troubleshooting minor issues. Used Microsoft Excel extensively to create employee schedules. Created movie playlists using macros on a central server where I would then send completed playlists to individual projectors.

Assistant Manager

Bob Evans Farms, Inc. - Cincinnati, OH - September 2010 to June 2013

Responsibilities

Hiring and training of team members. Day to day solo operations for both front and back of house. Assisting team members during peak periods and helping to set up for next peak periods. Assisted General Manager in creating weekly schedules, controlling food costs, and taking weekly food inventory. Adhering to strict company policies with food safety and handling.

Manager

Showcase Cinemas - Cincinnati, OH - March 1999 to March 2010

Responsibilities

Oversaw hiring, training, and scheduling department of 15 employees. Processed weekly invoices and inventory. Generating weekly show schedules for both individual theatre’s online website and for newspapers. Day to day operations of concessions, cashiers, and ushers. Supervising projection manager with the overall responsibility of training, maintenance, and operations of both 35mm and digital projection equipment. As an employee, was a team leader who assisted managers with training and scheduling the Usher department.

EDUCATION

Bachelors in Business Management

Northern Kentucky University - Highland Heights, KY 2001 to 2005

High School Diploma

Milford High School - Milford, OH 1997 to 2001

GROUPS

Alpha Phi Omega September 2003 to May 2005 Joined in 2003 and Attained title of chapter secretary Spring 2004. Voted in as chapter Vice President Fall 2004.

ACCOMPLISHMENTS

Boone County Fiscal Courts-

Initially hired to scan employee files from April until June, but contract was extended per county court's request to assist Information Systems department until September to fill in for employee on sick leave.

Pomeroy-

Trained in supporting Cintas, Goodyear, YUM and BBraun, currently training for Moes, Mattersight, and Marathon Oil.

Amazon-

Nominated Associate of the Month for January 2016, has received 8 positive documentations for being in top 10% in department with exceeding rate quotas and top 5% for work quality.

IHOP-

Attained title of Assistant General Manager one month into training, July 2014. Transferred to location in Bowling Green, KY to help improve GLI scores and general sanitation. Store received Operation Evaluation score of 91% and GLI score went up from 76% to 94% within 2 months, July 2014 to September 2014. Transferred to Newport, KY location to open new store, October 2014 Very involved in developing new team members and managers

Cinemark-

Placed in charge of both Usher team and the overall operations of all digital equipment. Opened Cincinnati location with Cinemark as the Theatre Technology Assistant. Helped set up state of the art digital equipment as well as trained other managers with the use of said equipment. Worked with field technicians in setting up networking equipment and troubleshooting any issues.

Bob Evans-

Store was in the top 10% for overall GLI score for two consecutive periods, 2011.

Showcase Cinemas-

Promoted to Management 2006. Took over leadership of both Usher and the Projection departments 2007. Won two corporate wide concession contests 2007 and 2009. Winner of 12 SIR shopper awards. As an employee, created a training manual for managers that outlined the duties, responsibilities and training of the Usher staff.

SKILLS

-Familiar with Windows 7, 8/8.1, 10, Server 2003, 2008, 2012 and 2016

-Setting up DHCP/DNS servers using Windows Server 2012/2016

-Training and communicating with end users

-Using variety of ticketing systems including Assyst, Remedy, and HP Manager

-Regularly used remote services such as RDP, Remote Assistance, Teamviewer, Landesk, and Bomgar

-Using VDIs, such as VMWare Sphere, Virtual Box, Hyper-V

-Using Windows command prompt to diagnose basic PC and networking issues

-Familiar with PC hardware components with PC builds/upgrading/troubleshooting

-Familiar with Windows, iOS, and Android products and services

REFERENCES

Jason Gamble – Network Administrator, Boone County Fiscal Courts 859-***-****

Dustin Brown - PC/LAN Technician, Boone County Fiscal Courts 859-***-****

Ryan Smith – Account Manager, Sun Chemicals 513-***-****

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