Hospitality
Resume:
Desert Hot Springs CA. ****0
Phone: 702-***-****
Email: ac17gs@r.postjobfree.com
JESSIE J. MURILLO
Qualifications
Personal Summary:
A customer focused and articulate individual who possesses a friendly and personable approach along with strong time management skills and the ability to listen carefully to client requirements. Jessie has a real thirst to succeed and boasts a demonstrated track record of initiative, creativity and motivation. He has the entrepreneurial spirit required to work in highly flexible, rapidly changing, ambiguous work environments. Having insatiable energy to produce results and being able to quickly build outstanding customer relationships, he would be a valuable addition to any ambitious company. Right now he wants to join a rapidly growing dynamic company that has plans for ambitious growth.
Languages
Fluent in Tagalog and English
Robert Half (Office Team)
74760 US Highway 111 Ste 102, Indian Wells, CA 92210
Phone: 760-***-****
Contract- (Comprehensive Cancer Center at Desert Regional Medical Center)
1180 N Indian Canyon Dr, Palm Springs, CA 92262
Phone: 760-***-****
Medical Office Administrator
Feb 2017- August 2017
*Scheduling patient appointments
* Keeping medical records, including insurance forms, up to date
*Processing invoices and send bills to patients, as well as assist clients who have questions regarding payments
*Assisting offices physicians with presentations or by collecting, interpreting and providing data
*Programs included but not limited -Spreadsheet, accounting and word processing software,QuickBooks, Excel, Millennium Cerner in addition to office equipment, which included fax machines, credit card machines and dictation equipment.
*Processed outstanding verbal and written communication and patient advocacy skills because they often act as intermediaries between patients and doctors, as well as between the medical office and insurance companies.
*Understanding of electronic medical records is also necessary as medical offices deal with changes resulting from the recent transition to the World Health Organization s International Classification of Diseases, 10th Revision (ICD-10)
Hilton Hotel
Front desk manager
18800 MacArthur Blvd, Irvine, CA 92612
Phone: 949-***-****
Feb 2015 - March 2016
*Hired as Guest Service Representative then promoted to Front Office Manager within 4 months of being with the company.
*Successfully completed company's Manager Development Program (MDP)
*Covered as General Manager at other properties within Company.
*Running daily credit card transactions through a settlement process.
*Recording revenue totals for cash, checks, and credit card transactions and generating automated accounting reports for the manager's review.
Tao Group Las Vegas
Brand Ambassador
3377 S Las Vegas Blvd, Las Vegas, NV 89109
May 2014 Feb 2015
Operations include TAO Asian Bistro, Nightclub & Beach Club at the Venetian, Lavo Italian Restaurant & Lounge at the Palazzo as well as the Marquee Nightclub & Dayclub at the Cosmopolitan Hotel.
*Managed personal client database and up sold event tickets, VIP party packages and bottle service for events and multiple venues.
*Promoted events through various forms of social media, including Facebook, Instagram, Twitter and other Internet websites.
*Established and maintained pleasant relationships with clients, high profile clients, various vendors and community organizations.
*Assisted clients with arranging travel and lodging, transportation based on financial needs.
Best Western Plus
Front Desk General Manager
Address: 23192 Lake Center Dr, Lake Forest, CA 92630
Phone: 949-***-****
Feb 2012 May 2014
*Greeted and registered guests and assisted in room assignments.
*Provided the highest quality of service to the customer at all times and maintained the hotel's standard of service and hospitality.
*Handled guest registration and room assignments; pre-registrations, blocking reservations and cancellations.
*Running daily credit card transactions through a settlement process.
*Recording revenue totals for cash, checks, and credit card transactions.
*Generating automated accounting reports for the manager's review.
Mars Lounge
Restaurant - Bar Manager
27822 Aliso Creek Rd, Aliso Viejo, CA 92656
Phone: 949-***-****
Jan 2011 - May 2014
*Responsible for running all aspects of the bar focusing on cleanliness, proper stocking, set-up, and exceptional customer service.
*Monitor and conduct weekly liquor inventory and purchase all beer, liquor and wine orders
*Hire and train staff to perform successfully in their roles
*Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
*Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives weekly liquor inventory and purchase all beer, liquor and wine orders.
Genpact Mortgage Services
Mortgage Consultant,
15420 Laguna Canyon Rd # 100, Irvine, CA 92618
Phone: 949-***-****
Dec 2010 February 2014
*Maintained a high volume of inbound/outbound calls without diminishing service levels or productivity.
*Created an effective follow-up system that led to a consistent, persistent approach and led to excellent sales
and service results.
*Consistently achieved and exceeded monthly sales and funding goal requirements.
*Consulted with borrowers to ensure the best loan product match to meet their needs and financial circumstances based upon income, assets, credit history and collateral.
*Communicated with all loan partners to expedite timely closings while protecting risk to lender and investors.
*Originated residential mortgage loans, including document collection, locking interest rates and educating borrowers on terms and conditions of programs.
Costco Wholesale
801 S Pavilion Center Dr, Las Vegas, NV 89144
Shipping & Receiving Clerk, NV
April 2008 - Nov 2010
*Handled incoming mail, outgoing and interoffice mail, using both manual and automated methods.
*Handled incoming shipments from truck carriers. Shipped mail, boxes, and envelopes using the FedEx and USPS shipping system.
*Prepared packages and documents to be shipped. Delivered interoffice documents and packages.
*Assisted in filing papers and maintaining logs. Managed incoming and outgoing phone calls for information purposes.
*Well versed in organizing files in chronological, alphabetical, and numerical order.
Freedom Village
23442 El Toro Rd, Lake Forest, CA 92630
Phone: 949-***-****
Medical Office Clerk, Lake Forest, CA
June 2005 - March2008
*Answered telephone calls to assist patients with general questions, directions, and with information regarding scheduling appointments.
*Contacted patients to remind them of upcoming scheduled doctor appointments.
*Prepared and gathered patient files for the doctors prior to them seeing the patients
*Sorted and organized paper medical records before they could be transitioned to electronic medical record.
Macy's
24100 Laguna Hills Mall, Laguna Hills, CA 92653-3613
Assistant Retail Manager, Laguna Hills, CA - 2003 - 2005
*Greeted 300+ customers and issued receipts, refunds, credits and change daily.
*Responsible for maintaining store appearance, merchandising, and daily financial transactions.
*Supervised employees while demonstrating excellent customer service skills resulting in increased daily sales.
*Maintained a positive and professional stature while working with customers, employees and senior managers.
KEY SKILLS AND COMPETENCIES:
*Can create and deliver convincing arguments to an executive audience.
*Ability to manage multiple commercial processes.
*Ability to evaluate tasks and suggest improvements.
*Experience of closing deals starting with an average size of $5k on a consistent basis.
*Ability to priorities workload; work effectively under pressure and to tight deadlines.
*Ability to present, discuss and propose at a senior level.
*Solid understanding of business concepts & dynamics for large national and
international corporations.
*Superior time management skills and strong attention to detail.
Educational Background
*Laguna Hills High School, Laguna Hills, CA- Graduated 1997
*Saddleback Community College, Mission Viejo, CA Associate s Degree
References
Athena Wilson
Supervisor, J&A Property Management Team
Phone: 760-***-****
Years Known: 4
Job Description: Manager
Kim Olgas
Supervisor, Auto Paint and Body
Phone: 760-***-****
Years Known: 4
Job Description: Manager
Dwayne Eberts
Manager, Bennion and Deville
Phone: 760-***-****
Years Known: 4
Job Description: Assistant
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