Inbound Operations Coordinator

Jalesa Howard

Antioch, TN *****

ac17e6@r.postjobfree.com 615-***-****

OBJECTIVE: Seeking a position for a quality organization that will allow me to utilize my full potential of assisting others and providing the highest level of comfort to the customers. To display my hard work and positive attitude that will allow me to contribute to the growth of the organization.

SKILLS:

Team player

Patience

Trustworthy

Dedicated

Organizational skills

Communication Skills

Computer skills, Microsoft suite

CPR/First Aid

CLINICAL SITE EXPERIENCE:

Avon Williams Campus/ Speech Pathology & Audiology clinic

Patient check in-out, check insurance verification, chart, schedule appointments, collect payments.

WORK EXPERIENCE:

Aspire Health Care (07/15-Present)

Operations Coordinator

Interface with practices and hospitals for records

Receives and enters patient referrals

Places calls to receive and scans medical records and tests results into charts following Nurse Practitioner visits with patients

Create electronic tasks for members of the multidisciplinary team

Receive and enter patient referrals received from payer, providers or other referrers.

Check potential patients insurance for program admitting

Facilitate physician signatures on required documents

Setup after hours on call for Nurse Practitioners

Pilot team for new software roll out

Interview potential team members

Preparation for medical, office supplies, and hospice transitions for clinicians

Passion Home Care, LLC

Executive Officer (01/17-Present)

Provide ADL’s for clients

Prepare paperwork to keep licensure

Patient Relations/referral of clients

Hire/Interview potential employees

Tennessee State University

Marketing and Promotion/Game Day Operations Internship

Implementing in-game promotions at TSU Sporting events

Assist with other game day duties such as working with national anthem singers and performers

Organize scripts for public announcers

Coordinate distribution of fan giveaways at TSU sporting and special events

Work with the AOB, spirit squad and Mascot during events

Assist with any sponsor involvement at events

Coordinate and ensure set-up and breakdown of all banners, tables, Tiger Head, and signage at events

Nashville Sounds (4/16-9/16)

Fan Host/Internship

Facility Operations/Security: Usher/Ticket Taker

Communicate effectively and professionally with guests

Properly making sure kids are lined up to run the bases, making sure the hospitality area is secure

Searching bags of guests that enter First Tennessee Park according to specific guidelines

Follow all policies and procedures of the organization and ballpark

Be friendly, upbeat, respectable, and personable to guests at all times

Answer and transfer calls at Front Desk

Facilitate bar area afterhours

Contemporary Services Corporation CSC (10/15-1/15)

Event Staff

Providing assistance to guests in order to enhance their event experience

Greeting event guests with a friendly tone

Maintaining an alert and upbeat attitude

Asurion (03/15-07/15)

Customer Support Technician/PSS

Provide support to Verizon customers

Premier support solutions

Technician support

Comcast (05/12-03/15)

Customer Account Executive 2 (Sales Rep)

Inbound, outbound sales, and collection agent for new and existing customers

Provide explanation on billing, resolve issues, collections, and repair.

Collect past due balances

Exhibited the ability to stay current on all our products, services, and promotions

Demonstrate the ability to work within a fast-paced environment; high inbound call volume, multitasking

Hopewell Carehomes (09/09-01/13)

Caregiver/House Leader

Responsible for providing residential care for adults with mental disorders

Distributed meds

Book keeper/ Daily reports

Hiring process/interviews

Created work schedules for employees

Tennessee State University (5/10-05/12)

Office Assistant (work study)

Receptionist

Assist with all student activities on campus

Volunteer

Big Brother Big Sister

Mentoring kids

Red Cross

VIP Life Saver

Host Two Blood Drives

Nashville Sports Council (Member)

SEC Tournament

Music City Bowl

MiLB Diversity Leadership Symposium

Winter Park, All-Star Weekend

Women in Sports Conference

EDUCATION

Tennessee State University Nasvhille, TN

Bachelor of Science in Social Sciences May 2012

GPA: 2.9

Tennessee State University Nashville, TN

Masters of Arts in Education Dec 2016

GPA: 3.7

Contact this candidate