Project Manager

Soumya David

Cary, North Carolina *****

+1-919-***-**** • ***********@*****.***

Intend to structure my growth in pace with the ever-changing corporate environment. Make my learning curve to move in a linear fashion along with the growth of my functional skills, coupled with overall personality development in order to face the challenging times ahead.

An Overview

Over 12 years of experience in project and program management, IT operations and risk management, system design and implementation, people/resource management, and training and skill development.

Possess broad competence in strategic management of technical matters with the distinction of launching and driving new initiatives; managing transition, migration, and integration projects; and achieving organizational objectives.

Expertise in completion of projects within set parameters.

Expertise in end-to-end project management from concept to service delivery, building or upgrading the server, network, and/or communication infrastructure aligned with the business requirements.

A project planner with expertise in spearheading numerous projects and ensuring delivery of projects within time and cost parameters.

An effective communicator with exceptional analytical, interpersonal, presentation, and problem-solving skills and proven ability to lead teams during the project phase, train and guide team members, and enable knowledge sharing among the team.

Distinguished competence in strategic management of technical matters with distinction of driving new IT initiatives and managing complete IT Infrastructure.

Expertise in Business Continuity and Disaster Recovery Planning; delivered maximum business value for infrastructure, data centre technologies, large scale systems, and networks.

Expertise in handling customer requirements as well as handling new requirements along with the cost benefit analysis.

Demonstrated excellence in building and implementing ITIL and ISO27001; adept in aligning IT processes with ITIL by establishing Incident and Problem Management meetings and decreasing turnaround time.

Comprehensive understanding of project management life cycle, including designing and executing project framework; sound ability to identify risks/issues that could affect the project and put required effective solutions in place.

Hold the distinction of initiating and implementing service improvement programs; excellence in employing service management methodologies to build efficient operations integrated with strong incident and problem management in global organizations. Hardware/software asset life cycle management.

Strong customer-centric approach with excellent analytical, coordination, presentation, and leadership skills; skilled in grasping the big picture and conceptualizing solutions.

Areas of Expertise

Program Management

Spearhead complete portfolio of projects, including cost budgeting, planning and executing programs; and providing input on project strategy, budget, policies, and major issue resolutions.

Monitor project progress and outstanding issues; ensure the quality and timeliness of the deliverables; report on the project’s progress and escalating issues.

Define standards and guidelines that serve as a benchmark for excellent project delivery as per PMO; ensure adherence to Milestones.

IT Infrastructure Management

Recommend IT infrastructure requirements and upgrade to ensure acceptable levels of security, disaster management, and data recovery plans.

Establish and run Data Centre infrastructure, including sizing, configuration, bandwidth estimation, network management, and load balancing.

Asset life cycle management and tracking.

Data Centre capacity, performance, utilization, availability monitoring, and report out.

Cost management and budgeting for future infrastructure services.

Benchmark Data Centre GE globally and adopt improvement processes.

Coordinate with Facilities and support team for quarterly maintenance outage window for infrastructure.

IT Quality Assurance/Process Management

Lead process improvement using lean Six Sigma.

Lead Lean Six Sigma workshop for enabling function team, which has IT dependency.

Monitor and control established process for infrastructure and helpdesk services.

Recommend process fix if there are gaps identified for internal IT team.

Hardware and Software Management

Expert-level knowledge in customer interaction; requirement gathering and documentation; and creation of software requirement document/functional specification document, use case modeling, and user acceptance test script. Tools used: MS Visio (workflow) and MS Excel (prototyping).

Implement and manage software asset management lifecycle for all six global sites of GE Global research.

Efficient usage of software licenses across the organization within the compliance standards of each region and legal entity.

CapEx/OpEx budgeting, procurement, maintenance, and utilization advice to various businesses on software licenses.

Vendor relationship management to ensure continued service and support for licenses.

Implement ISO standard software asset management and governance practices across the organization.

Software asset management leader with expertise in governance, risk, and compliance in large organizations. Also, exposed SDLC and application maintenance business analysis for various phases of the IT-Risk organization.

IT Operations and Risk Management

Drive daily operations to ensure that network and infrastructure are up and running; manage large multi-workgroup network sites with multiple applications; oversee complete networking requirements for supporting business applications.

Vendor Management for IT Services and AMC.

Work with Finance/Sourcing for vendor invoices and billing processing.

Manage and handle Operational escalations related to Infrastructure Services.

Assess risk and process gaps and suggest support team improvements.

Track risk severity and suggest meditation plans.

Initiate and moderate Six Sigma process risk assessment.

Incident Management / Problem Management / Change Management

Ensure that the goals of the incident management process are achieved; restore normal service as soon as possible based on customer impact and within defined SLA; detect, log, categorise, and prioritise incidents; providing initial incident support.

Close incidents after verification from users; define and plan separate procedures for major incidents; ensure adherence to SLA and priority-based management.

Track problems and issues in set timelines, thus developing the knowledge base and ensuring the issue does not reoccur.

Coordinate and approve changes for Infrastructure via Change Approve Board (CAB) process.

Career Record

NOVO NORDISK A/S PVT. LTD, India 2013 – 2015

Project Manager

The global IT Operations serves more than 30,000 clients worldwide, with major business processes covered by corporate systems based on SAP, Siebel, Microsoft, and Oracle. Currently the global IT Operation is undergoing major developments with initiatives within global security operations. The key responsibilities as IO Project Manager were;

Defined project scope and business case for projects for IO business regions.

Planned and executed rollout of global Infra projects.

Led IO SELAS (iPad sales app) for IO business.

Migrated IO SELAS versions in different regions across globe.

Examined and recommended changes to current IT business practices.

Managed GxP application and systems level at the compliance level.

Served as point of contact for application migration into cloud environment (IaaS).

Ensured audit readiness for GxP systems services.

Adhered to OECD audit standards for the application and systems.

Ensured contract governance for Infrastructure.

Managed Global IT Security projects rollout in business area.

Managed project budget planning and control.

Responsible for global and regional IT leadership and execution.

Dashboard management in JIRA tool.

Managed large IT contracts with suppliers.

Worked closely and collaborated with Infrastructure Service Manager.

Communicated with and involved relevant stakeholders.

Contributed to process improvements.

Deployed DbHotel and Webhotel environment.

Multiple levels of Optimisation for Infrastructure and Operational cost reduction.

Global Data Centre consolidation.

Led contract improvements.

Awards and Appreciations:

LOB management recognition for Infrastructure contract negotiation.

HQ recognition for cloud-based solution migration.

Recognition for the low-cost storage solution.

G.E. INDIA TECHNOLOGY PVT. LTD, India 2008 – 2013

System Analyst

Led 50-member vendor management team looking at various initiatives

Built and extended teams in IT Support sphere to provide world-class service experience for customers.

Drove and implemented changes to develop people by conducting employee performance reviews/evaluations, in addition to conducting regular career planning sessions.

Led team for testing and implementation of engineering application customization for GRC business (Ansys, UG, AutoCAD).

Rolled out fixes and drove migration projects in Engineering Application Environment.

Migration of HPSD CRM to ServiceNow and stabilization

GDC (an GE Corp Audit team) audit Member

Tracked and managed RACI for audits.

Managed internally and externally written content to ensure that it met the standards and was in alignment with business expectations and legal requirements/processes.

Managed team for Global Operations for Infrastructure and assisted in adaptability and usage of new tools and processes. Monitored and reported performance and availability to leadership. Aligned them to global process around ITIL and Operations.

Planned and led global project for improvement of Infrastructure Services.

BCP/DR oversight and testing facilitation

Steered complete IT Service Delivery and Operations for JFWTC through ~80 vendor resources; created budgets and managed costs for service delivery.

Identified potential opportunities to improve services, leveraging tools and processes, such as ITIL.

Established 24x7 IT support model and set up metrics for each service.

Conceptualised and effectuated proactive plans for supporting the diverse teams.

Resolved conflicts among the support team.

Coached and mentored the team and managed their performance.

Successfully negotiated with vendors for transitioning the L2/L3 services to remote site. Led to the completion of SOW. Facilitated initiative to streamline helpdesk support for Enterprise Solutions at Hyderabad as a stretch assignment.

Awards and Appreciations

Excellent contributor for Infrastructure Services.

Award for IT services offered during multiple events in the campus.

Award for organizing IT services for Tech Fest.

Achieved Green Belt Certification by delivering project for Infrastructure Operations (Six Sigma GB Certified).

MINDTREE CONSULTING PVT. LTD, India 2006 – 2008

Lead Senior Engineer

Led five-member team performing remote support and testing for mail server (Mirapoint mail server).

Worked with Ldap, Kerberos, SMTP, IMAP, POP3, and NDMP protocols.

Troubleshoot issues with configuration, webmail interface (XML or HTML), webmail branding, Ldap, certificate(SSL), backup/restore of mail, user mail quota, mail queue, smtp, antivirus, antispam, Realtime black list, white list, Schema designing, DIT structure, Distribution list, Address book

Simulated the reported problems in lab and suggested solutions / workarounds.

Directly reported bugs to Engineering team and sought bug fixes.

Performed integration testing with various third-party networking services, such as Bind DNS / Open LDAP / Active Directory for compatibility.

Designed and deployed complete Lab setup, depicting real-time enterprise infrastructure with DNS/LDAP/E-mail servers.

Contributed numerous articles to Mirapoint Knowledgebase.

Contributed to team effort to achieve resolution rates beyond the committed (30%) in SOW.

Report out metrics to leadership and customer on monthly basis.

Performed deep dive analysis on metrics dips.

Performed RCA and report out for major outage and activities.

Managed team roster and handled day-to-day escalations.

Reported out metrics and billing to customer.

Awards and Appreciations

Spot Award for an excellent contribution towards the team and growth of the project.

CCNA and CCNP (Building Scalable Cisco Internetworks, 642-901) Certified.

GE CAPITAL INTERNATIONAL SERVICES, IT SERVICES (GECIS), India 2005 – 2006

Technical Analyst

Led tier-1 infrastructure support Information Technology Management Services (ITMS) team which managed a user base of 5200 people spread across five co-located businesses (CLBS).

Provided support for OS issues in Windows, application software problems, engineering software problems, printers and plotters, remote access, network issues, Blackberry, wireless LAN, and limited server side problems.

Created login accounts and mail accounts for employees using LDAP.

Created and maintained accounts for VPN.

Served as audit team member of documentation for quality assurance.

Maintained domains, servers, and systems management tools (Symantec Antivirus, Microsoft ADS).

Lead member responsible for reporting ASA metric, yields, exceptions, and root cause analysis (RCA) to the client.

Created Livelink accounts using the COMET (Community Management Tool) of GE Corporate.

Managed team roster and handled day-to-day escalations.

Reported out billing to customer.

Reported out metrics to leadership and customer on monthly basis.

Performed deep dive analysis on metrics dips.

Performed RCA and report out for major outage and activities.

Awards and Appreciations

Awarded “Certificate of Excellence” from GECIS for the best performance and for being a quick learner in the team

Awarded “Certificate of Appreciation” from GE Research (the client) for the lead taken in lean projects.

VB DESIGN SOFTWARE PVT. LTD. (Group Concern of MphasiS BFL Software), India 2003 – 2005

Content Developer

Single point of contact with the client for project-specific details.

Planned project schedule for the team.

Understood and documented manufacturer-specific details.

Ensured all inputs were available for the projects.

Maintained guidelines and specifications.

Analyzed errors and continuously worked on improving the process.

Ensured the quality of deliverables by performing QC.

Kept management informed on issues.

Involved in testing many applications mainly built for in-house purposes.

Awards and Appreciations

Awarded “Certificate of Excellence” from Alldata Development Centre for outstanding achievement in meeting quality and production goals.

Scholastics

Graduate in Computer Science, with 71% Aggregate, Mahatma Gandhi University, India

Post-Graduation MCA, with 69% Aggregate, Bharathidasan University, India

Trainings Attended

Prince 2 Practitioner Certification Business Finance Workshop

Cloud Computing Solution Presentation & Facilitation Skills

Hiring Right People Skills Training

Internal PMP training and Workshop

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