James N. Loera ac17b0@r.postjobfree.com

210-***-**** *909 Fredericksburg Rd #1902

San Antonio, TX 78201

Citizenship: US Veterans Preference: Schedule A

Objective: To obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people.

Work Experience:

Account Manager 04/2016 – 09/2016

The SALT Group S: Judy Scott

4538 Centerview Dr P: 210-***-**** May contact

San Antonio, TX 78229 40 hrs/w, $40,000/yr

Duties: Conducted Business to Business calling. Initiated Operating Cost and Expense Reduction Review services, providing an efficient and accurate process to determine overpayment and/or overspending in several Accounts Payable areas.

Contacted over 130 prospects throughout the country each day, offering driven and persuasive presentations. Developed strong relationships with company leaders and key financial decision makers. Gathered information by benchmarking rates in the local area. Assisted in negotiating a more advantageous rate, lowering expenses, and increasing company profitability. Provided specialized abilities in account acquisition and retention. Through matching the correct solutions for their needs and increasing their profits, consistently signed companies to one-to-five year contracts.

Store Manager 03/2016 – 04/2016

Cricket Wireless S: Stacey Perez

5511 NW Loop 410 P: 210-***-**** May contact

San Antonio, TX 78238 45-50 hrs/w, $30,000/yr

Duties: Served as the Store Manager of a growing wireless company. Provided expertise in interviewing, hiring, and onboarding qualified performance oriented professionals to work in the fast paced sales industry. Worked with Human Resources to ensure correct onboarding procedures and processes for all newly acquired employees were met. Ensured correct placement of personnel to proper locations based on company needs and the individual’s strengths. Developed and trained acquired Sales Associates to company standards utilizing various audio/visual media, individual and group training, supervision of on-the-job activities, and tracking key performance metrics. Through exceptional support and guidance retained top talent to execute sales promotions and directives. Developed and maintained employee schedule to allow efficient use of company peak business hours.

Received, tracked, and maintained positive levels of all goods sold using company provided spreadsheets and daily stock reports. Verified count process, compared to company’s on-hand report and reconciled the counts accordingly. Reviewed, understood, and reinforced information in the Employee Handbook, e.g., company standards, procedures, individual responsibilities, etc.

Sales Consultant 06/2015 – 03/2016

Conn’s Home Plus S: Jancee Sanchez

25 NE Loop 410 P: 210-***-**** May contact

San Antonio, TX 78216 45 hrs/w, $30,000/yr

Duties: Maintained a constant and friendly presence on sales floor kindly greeting customers and making them feel welcomed. Asked probing questions to understand the customers’ wants and needs by actively listening to the customer. Once the needs and wants were determined, demonstrated the merchandise functioned along with the necessary accessories required for proper function and usability. Used several sales closing methods to ensure sale and merchandise availability for delivery and product set up.

Supplied account management services to all purchasing customers and to those who were unable to purchase that day to ensure great customer satisfaction. Followed up with individuals to ensure product satisfaction and answer any remaining questions. Adhering to company guidelines and policies, assisted consumers with resolving possible product and sales disputes prior to escalation.

Actively sought new business opportunities by contacting previous clients and networking with local businesses and their employees promoting company growth. Prepared for sales promotions by rearranging merchandise to company sales model, along with proper pricing and point of purchase displays throughout the store. Actively stayed up to date with latest technology and conversant with products and competitors sales promotions.

Senior Store Manager / Area Trainer 05/2013 – 06/2015

Amtel, LLC/ Panam Communications dba T-Mobile S: Margaret Malone / Joshua Gratz

1046 Texan Trail P: 972-***-**** May contact

Grapevine, TX 76051 45-50 hrs/w, $60,000/yr

Duties: Consistently reached sales goals and key performance metrics to drive revenue and profitability by overseeing sales staff with on-the-spot coaching, sales performance reviews, and motivating employees to be at their best. Developed personnel and prepared them for next level responsibilities and duties for promotion by delegating to those personnel who desired to move up within the company. Provided lessons in time management, outside sales promotions and networking, business to business sales, inventory control, performance management, and being a mentor and positive role model.

Operational duties included: receiving, tracking, and maintaining all inventory of goods sold and sustaining high level of accuracy ratings on all inventory reports. Continually verified current inventory levels to company oh-hand reports which allowed for better loss prevention and theft. Reviewed, understood, and reinforced company standards and procedures and employee handbooks. Conducted timely investigations of complaints findings and reported results of the investigations to Human Resource Director and District Manager. Managed the scheduling of sales staff to correspond with peak business times to guarantee appropriate customer service.

Instituted innovative methods and strategies to resolve problems of job turnover, workforce planning, and retaining top talent to execute sales directives and promotions. Assisted on the handling of employee leave of absence claims/requests, and executed termination process including exit interviews.

Partnered with Human Resources Talent Acquisition Team to recruit, interview, and hire top level qualified sales professionals. Well versed in process of screening candidates per requirements of standard Human Resource procedures to include employment, compensation, labor relations, leave of absence, and benefits to ensure alignment with organizational goals. Processed I9 documentation in a timely manner.

Conducted new employee orientation and sales training course in a highly motivated and enthusiastic 1-week classroom-style setting. Covered all sales processes to include product and service knowledge, covered company policies and standards. Utilized several training techniques such as: audio/visual media, webinar, handouts, role-plays, and interactive computer simulations for point of sale process. Responsible for tracking new employee progress for first 90 days of employment and ensured all training and knowledge levels were met to company measures.

General Manager 07/2012 – 05/2013

TitleMax S: Nathan Pickle

6622 San Pedro Ave P: 210-***-**** May contact

San Antonio, TX 78216 45 hrs/w, $50,000/yr

Duties: Encouraged store growth and profitability by accurately and correctly appraising vehicles, selling and explaining loan products to consumers, obtaining referrals, and participated in community events to promote store location and services. Prepared, planned, and executed marketing events with local vendors and business owners to establish brand name and as a recruiting tool for prospective talent. Ensured collections of debt on timely manner to ensure company’s profitability and promote company growth.

Coached and developed a team through training, employee management, and setting an excellent example for employees to follow. Developed customer relationships and provided unparalleled customer service in order to build new business, increase store profitability, and further brand loyalty and recognition. Set performance standards and expectations while holding the team accountable for upholding compliance with company policies and procedures, as well as local, state, and federal laws and regulations.

Performed monthly performance reviews of employees utilizing sales charts, loans and collections reports, and customer service interactions. Made monthly progress reports for District Manager on how business was conducted by citing networking and client prospecting, event planning and execution, sales and collection progress, and overall customer experience using required PowerPoint presentation along with handouts.

Senior Store Manager / Area Trainer 08/2008 – 07/2012

GoWireless, Inc./ CelluCenter dba Verizon Wireless S: Tony Scott/Frank Huron

5630 N Loop 1604 W P: 210-***-**** May contact

San Antonio, TX 78251 45-50 hrs/w, $56,000/yr

Duties: Oversaw retail store responsible for selling a full range of wireless products and services in a professional and customer friendly manner. Responsible for all aspects of the successful operation of the retail store to include sales, customer service, hiring and developing team members, and inventory management. Provided an excellent customer experience in all interactions by demonstrating exceptional customer service, selling skills, and productive problem solving. Developed and maintained long-term relationships with customers while actively participating in community events to establish company brand and to recruit new talent.

Provided timely responses to the general inquiries of the senior leadership team and conducted administrative duties in a timely and efficient manner. Remained compliant to company sponsored policies and procedures while effectively working with sales consultants to provide an efficient and effective and enjoyable work environment. Responsible for keeping sales team current on all promotions, pricing, and technology. Ensured the store remained audit compliant to company standards by performing daily inventory counts and cash reconciliation. Successfully achieved store sales and company metrics to ensure company profitability and growth. Created and assigned employee schedule to benefit high business traffic to help provide excellent customer care.

Maintained internal visual merchandising and in-store displays and ensured store appearance met company standards at all times. Sustained proper inventory levels and control, and facilitated inventory transactions and reports in accordance with company standards. Trained and developed sales staff to increase product knowledge, create high levels of motivation, and inspire team to achieve assigned performance goals.

Conducted local recruiting, interviewing, and the hiring of top sales professionals by participating and scheduling with job fairs. Well versed in process of screening candidates and entailing compensation, labor relations, leave of absence, benefit, sales expectations, and additional job requirements. Processed I9 paperwork with required documents to HR department.

Piloted curriculum which consisted of a 3-day training course for new sales associates containing the sales processes of greeting the customer, discovering the customer’s needs, presenting the merchandise, and closing the sale and customer follow up. Showed an array of selling techniques, active listening strategies, overcoming objections, and multiple sales closing tools.

Education:

Sidney Lanier High School, 1514 W Cesar E Chavez Blvd, San Antonio, TX 78207

Other Information:

Strong skills with Microsoft Outlook and Office products

Excellent verbal, written, and presentation skills

Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude

Exceptional attention to detail and strong organizational skills

Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment

Ability to meet deadlines, prioritize, multitask, and cope well with frequent change

I certify that I can type 40+ words per minute and that the information within this resume is accurate.

References:

Ernesto J. Romero 210-***-****

13119 Woller Valley, San Antonio, TX 78249

Roland Arriaga 210-***-****

1959 Sundrop Bay, San Antonio, TX 78224

Adrian Martinez 210-***-****

8918 Sarasota Woods, San Antonio, TX 78250

Contact this candidate