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Customer Service Manager

Location:
Toronto, ON, Canada
Posted:
September 07, 2017

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Resume:

Keith MacSween

***-** ******** ****** 647-***-****

Toronto, ON M5V OH7 ac17a0@r.postjobfree.com

OPERATIONS/ PRODUCTION/ PLANT MANAGEMENT

Results oriented plant manager with over 20 years’ experience in the manufacturing sector. Proven leadership skills which consistently deliver strong results in productivity (cycle time reduction), cost control, health and safety, and customer service. Excellent analytical, organizational, scheduling and team building skills. Knowledge and skill areas include:

•Productivity Improvement

•Strong Leadership Skills

•Profit and Loss Management

•Capital Project Management

•Building and Leading High Functional Teams

•Strong Regulatory Compliance Knowledge

•Cost Reduction and Containment

•Strategic scheduling and planning

Employment Experience

Siltech Corporation, Toronto, Ontario, Canada 05/07 – 10/16

Plant Manager

•Experience with process and quality management methodology, e.g. Six Sigma, Lean Manufacturing, Kaizen, 5S, etc.

•Plan for and prepare weekly production schedules and make daily revisions to accommodate customer’s needs.

•Establish and implement effective minimum inventory control procedures for raw materials and finished products including routing and recording of bills of lading, RM receipts and production batch sheets.

•Prepare specifications, design and cost criteria and supervise the purchase and installation of all new equipment. Implement and maintain production cost control procedures, including optimization of reactor cycles and yields, reduction of material waste, and efficient scheduling of plant equipment to minimize contamination and need for reactor cleaning.

•Work with R&D on scaling up of new products; finalize plant manufacturing procedures, specifying in-process test procedures and final QC specs.

•Maintains liaison with government authorities on environmental, safety and labor regulatory issues and compliances.

Some Achievements:

•Consistently met quality objectives which include Right First Time (%RFT), % Off Grade, % Off Spec, as well as meeting plant safety targets.

• Zero environmental violations with the MOE in a 10 year period.

•Commissioned a reactor wash system which resulted in a decrease in reactor downtime by 25%.

•Installed a new $1M steam and hot oil boiler system which decreased natural gas consumption by 15%.

Seneca College, Toronto, Ontario, Canada March 2011 – Present

Professor

•Teach Operations Management classes through the Continuing Education Program.

Cascades, Toronto, Ontario, Canada 03/03 – 05/07

Stock Preparation Superintendent

•Confer with management personnel to establish production and quality control standards, develop budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.

•Plan and direct production activities and establish production priorities for products in keeping with effective operations and cost factors.

•Visit numerous customer’s press rooms to ensure customer satisfaction.

•Coordinate production activities with procurement, maintenance, and quality control activities to obtain optimum production and utilization of human resources, machines, and equipment.

•Review and analyze production, quality control, maintenance, and operational reports to determine causes of nonconformity with product specifications, and operating or production problems.

•Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality.

•Consult with engineering personnel relative to modification of machines and equipment in order to improve production and quality of products.

Some Achievements:

•Optimized sludge dewatering fabrics to reduce sludge moisture by 20% resulting in lower waste disposal cost.

•Improved pulp screen basket design to improve pulp quality consistency and throughput.

•Redesigned and commissioned an obsolete stock pulper to prevent stock run out to the paper machine.

International Paper, Corinth, New York, USA 7/99 - 7/01

Process Manager

•Supervised 20 production staff members in a high volume manufacturing operation.

•Organized scheduling and training for employees as well as conducted annual performance appraisals.

•Performed cost vs. benefit and return on investment analysis in process improvement recommendations and capital equipment justification.

•Organized various product development trials with chemical and process supply companies and evaluated their performance on production and product quality.

•Identified and implemented productivity improvements, including automation of repetitive processes.

•Worked closely with mechanical and electrical maintenance in planning shutdowns and maintaining preventative maintenance schedules.

StoraEnso, Port Hawkesbury, Nova Scotia, Canada 3/97 - 7/99

Process Engineer

•Managed a team of technicians and lab personnel in an operations environment.

•Conducted scheduling, lab audits, as well as organized training programs, both in house and through outside suppliers.

•Analyzed reports and studies from technicians to determine if process changes were warranted.

•Evaluated customer complaints with follow up pressroom visits.

•Worked with R&D and customers to ensure a smooth transfer of trial products into the market place.

•Conducted numerous printing trials at Rochester Institute of Technology (RIT) and Western Michigan University to evaluate print properties.

•Performed internal ISO 9001 and 14001 audits of both production and laboratory departments.

•Participated in extensive 4-month management training course in the world's largest mills throughout Europe.

Atomic Energy of Canada Ltd, Chalk River, Ontario, Canada 1/96 - 9/96

Student Chemical Engineer, Heavy Water Development

Conducted tests relevant to Heavy Water production for CANDU Reactors.

Analyzed data to model heavy water flow through a trickle bed reactor.

Prepared weekly trial reports for department scientists and engineers, meeting required deadlines.

Education

University of Ottawa School of Management, Ontario 2001 – 2002

MBA, Operations Management

Dalhousie University, Halifax, Nova Scotia 1994 – 1997

Bachelor of Chemical Engineering, Process Control

St. Francis Xavier University, Antigonish, Nova Scotia 1992 – 1994

Diploma in Engineering



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