JOSEPH PETER DEFELICE

**** **** ****, **. *******, MD 20685

443-***-**** ac1779@r.postjobfree.com

Operations Professional with extensive and broad based experience in hospitality services, resorts entertainment, and food and beverage retail management for Fortune 500 corporations. Proven success implementing and achieving corporate objectives. Expertise in organic growth as well as building new accounts. Demonstrated abilities identifying and implementing processes that result in significant cost reductions. Expert ability to lead high performance teams through effective hands-on management and governing abilities. Superior communication skills, easily interacts with executives, clients, vendors and staff.

Profit & Loss Accountability

Recruitment & Retention

Risk & Cost Analysis

Strategic & Tactical Planning

Training & Development

New Business Development

Multi-Unit Manager

Quality Assurance

Problem Resolution

KEY ACCOMPLISHMENTS

Supervised 16 direct reports with over 1, 500 full and part-time staff, oversaw the employee management development program including mapped-out training for advancement, and directed the regional “Serv Safe TIPS,” safety program.

Accomplished team builder with motivational skills that drove the region to reach corporate business objectives. Cited for analytical approach to problem solving and appropriate placement of personnel.

Refreshed Sports and Entertainment programs in all outlets of new design and menu concepts. Revamped the marketing plan focus of new markets. Lowered inventories by tracking turns as well as accounts receivable by enforcing new credit card policy for each customer account.

Introduced local and national vendors to sports and entertainment facilities.

Represented Aramark as the key contact after the loss of employees in the September 11, 2001, attack on the World Trade Center.

Delivered increased sales over budget and profitability each year during my tenure.

PROFESSIONAL EXPERIENCE

SMG ENTERTAINMENT

Senior Operation Consultant (2016)

Responsible for opening five new food and beverage and retail operations.

Assembled operational teams.

Directed food and beverage concepts that increased per capita spending by 8 % over prior concessioners.

Liaison between client and SMG Entertainment.

Oversaw capital improvement over 2 million dollars.

GUEST SERVICES, INC.

District Manager for Business Dining, Specialty Restaurants and Retail (2014 – 2015)

Responsible for ensuring district-wide client satisfaction resulting in 100% account retention.

Represented Guest Services in new sales efforts resulting in 4 new accounts with annual sales of $3 million dollars.

Direct responsibility for 12 locations meeting 2014’s sales and profits.

ARAMARK CORPORATION

District Manager of Parks and Destinations (2007 – 2013)

Directed over 16 separate locations with food and beverage retail and recreational activities with sales volume over $30 million.

District Manager of the Year 2009.

Renewed key accounts with sales over $20 million over the term of contracts.

Accomplished purchasing compliance and waste reduction of over 2% with cost savings of $200,000.

Implemented payroll scheduling tool resulting in 2% overall cost savings.

Represented ARAMARK in new sales effort formulating strategies and financial analysis resulting in four winning bids.

Improved client and employee gallop scores by two points and guest services scores by 1.5 points.

Safety leader for the eastern district decreasing OSHA rates and accidents with a cost savings of $100,000.

District Manager Sports & Entertainment (2005 – 2007)

Directed over 10 separate locations including stadiums and arenas with the NFL, MLB, NBA, NHL and the MLS, amphitheaters, and other cultural attractions. Managed locations with restaurants and snack bars with branded concepts in a retail sales environment, which achieved $50 million in sales.

Transformed a major account within three months utilizing a new management team that built a strong client relationship, demonstrating unique talent in negotiations, effective persuasion, and relentless commitment.

Re-branded three business locations in the district with new food concepts. Updated café and portables driving up per capita spending by 4%.

Tracked inventory control and accounts receivable on a monthly basis reducing inventories by 3% and accounts receivable under 30 days.

District Manager Convention Center & Attractions (2004 – 2006)

Governed $47 million in catering banquets, restaurants, cafes, and retail operations in the southern region covering the New Orleans Convention Center, Tampa Convention Center and Palm Beach Convention Center.

Introduced café concepts, coffee kiosks and in-house branded concepts to all convention centers increasing sales by 7%.

Rolled out “Impressions Program,” which delivered real time results in turn enabling each convention center to drill down on their results to customers.

District Manager Parks & Resorts (2000-2004)

Oversaw multi-units of lodging, recreation facilities and tourist attractions for full service restaurant concessions and merchandise outlets amounting to sales of $50 million.

Led effort after September 11, 2001, attack on the World Trade Centers and contacted over 250 employees; handled communications for five families of employees who were lost at this location.

Enhanced Lake Tahoe Resort with a new bar concept, an outdoor retail establishment and themed cruises resulting in more than 12% growth in sales.

Improved sales results for Shenandoah National Park, bettering service levels and revamping the marketing plan in the major feeder market in the Washington, DC, area, increasing profits by 40% over the previous year.

Oversaw the development of food program for Parks & Resorts with the introduction of “Grab and Go” concept for Java City Coffee Program and combo meals at all locations, increasing same store sales over 8%

Other Relevant Experience

Ogden Entertainment Group LLC

Delaware North Parks

EDUCATION

UNIVERSITY OF NEW HAVEN, New Haven, CT

Bachelor of Science, Restaurant Management and Economics

THE CULINARY INSTITUTE OF AMERICA, USA

Executive Culinary Training Program

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