Customer Service Manager

HAMZA HABEEB KHAN KH.

Phone: (M) +91-733*******/709******* Email: ac16yb@r.postjobfree.com

PROFESSIONAL EXPERTISE

More than 6 years of experience in People & Project Management along with technical & non-technical expertise in the field of financial service & customer service industry.

PROFILE SUMMARY

Experienced in providing support to International business processes (Non-voice support on Banking & Mortgage sectors)

Operated as a brand manager for the in-house sales at Riyadh, KSA (Saudi Arabia)

Operated in marketing management at Riyadh, KSA (Saudi Arabia)

Proficient & holds hands on experienced in Tally

Handled team of 20 Associates & Sr. Associates for in-house services.

Managed a team for providing Non-Technical support for business process

Performed project estimates/quote & project planning

EDUCATION

Master of Business Administration (MBA) with specialization in Marketing & Finance from Andhra University in 2008

Bachelor of Commerce (B.Com) with specialization in Commerce from S.V. University in 2005

TOOLS EXPERTISE

Operating Systems: Windows XP, Vista

Application Software: Tally-9.0, 7.2, Microsoft office, Visio

PERSONAL STRENGTHS

Flexible at work

Quick learner & result oriented

Self motivated in learning new technologies

Fluent and excelled in verbal and written communication skills

Adaptable to the change in business environment

EMPLOYMENT HISTORY

WORK EXPERIENCE:

Shaya Fawzan Alshaya Trading Est, Riyadh (Saudi Arabia) (Feb2016 – Mar 2017)

Role: Brand Manager (Fashion Industry) Retailing

Accountable for the performance of the company for the specific location

Managed a team of 25 Associates including the sales & services departments

Managed the maintenance team for the regular satisfactory customer services

Worked as a relationship manager for the premium customers of the store

Maintained an excellent track record in managing the team within Retail section

Provided coaching to the fresh employees and provided formal training to the leads

Contributed for standardizing the marketing strategy of sales and services

Call Health Services Pvt Ltd. Hyderabad (Telangana) (Nov 2014 – Dec 2015)

Role: Team Leader (Customer Service) E-Commerce Industry

Lead a team of 20 customer support executives in providing the financial services

Responsible for the mortgage services to the client from US (United States)

Delivered zero defect targets during the services provided for the assigned project cycle

Receive client satisfaction award & Spot Awards during the year 2015

Resolved issues in-time with collaborated team effort

Altisource Business Solutions Pvt Ltd. Bangalore (Karnataka) (Feb 2012 – Sep 2014)

Role: Senior Analyst (Banking & Mortgage)

Providing backend support to the Attorney firms hired by “OCWEN” for Real Estate foreclosures in Florida

Lead a 25 member team of Associates & Sr. Associates to provide Banking & Mortgage Services

Prepared the “Request for Judicial Intervention (RJI)” Package for attorney to file in the Court

Performed various kinds of reviews for the correctness of the documentation of mortgage deals

Personally handled foreclosure procedure for the Referrals sent to us by “OCWEN”.

Performed business analysis to chart the course of the team in the upcoming months

Proposed various solutions to the business firms by performing a detailed study of the business

Provided a detailed report of the insurance & investments made by the customer

Conducting follow-ups with attorney on defaulted information

Created detailed report for the attorney after servicing of summons to the defendants

Believed in Right on first-time concept to reduce the time & money invested on the issues

Escalate issues which are not under the control of the local team

Provide guidance to the team effectively engaged with management regularly

Allsec Technologies Ltd. Chennai (Tamilnadu) (April 2010 - Dec 2011)

Role: Customer Support Officer – International Voice

Provided voice based support to the US customers on credit cards

The Support including product details, product policy and the product offers

Maintained the customer log updated on time

Received Customer Satisfaction awards for the efficient services

Curriculum Project Details

Project Title: Consumer Perception on Endowment Plans

Organization: METLIFE India Insurance Pvt Ltd, Vizag.

Role: Financial Advisor

ACHIEVEMENT

Received various business awards including the customer satisfaction award and the best support award

Effective participant in the event management

PERSONAL DETAILS

Date of birth : 15th June 1986

Languages : English, Hindi, Telugu and Urdu.

Address : Potters Street, Nellore

Marital Status : Married

Hobbies : Reading Books

Phone : +91-733*******/709*******

Hamza Habeeb Khan

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