PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

DANNY EUDY JR.

**** ******** *****, *** ******, TX 75056

Cell: 318-***-**** - ac16ww@r.postjobfree.com

Dependable individual bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting, administration, HR compliance and staff/team development and compliance. Web-based reporting tools

Negotiation skills

Predictive modeling

Conflict resolution

Recruitment and talent development

Complete multi-platform

computer proficiency

Interior and exterior renovation

Exceptional interpersonal communication

Staff training/development

HR management

Safety managment trainer

Account management

Needs assessments

First Aid and CPR Certified

Deadline-oriented

Advanced cost control techniques

Subcontractor management

Project scheduling

Client account management

Efficient multi-tasker

Staff and team development

Safety protocol development

02/2002 to 01/2015 Operations Director

BCPS, Inc. – Ball, LA

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

Developed media kits.

Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales. Facilitated successful internal and external audits through sound and thorough documentation.

Monitored payments due from clients and promptly contacted clients with past due payments.

Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Created daily and weekly cash reports for accounting management. Developed, trained and lead emergency preparedness protocols and drills. Prepared emergency and evacuation packs and procedures. Developed and maintained facility safety guidelines, policies and procedures. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions from private, state and Federal agencies. Resolved employment-related disputes through proactive communication. Administered compensation, benefits and performance management systems and safety and recreation programs.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Represented organization at personnel-related hearings and investigations. EDUCATION

AFFILIATIONS

CERTIFICATIONS AND LICENSES

Followed up with customers on unresolved issues.

Trained, coached and mentored staff to ensure smooth adoption of new program. Developed and rolled out new policies.

Directed the work of numerous independent contractors. Established operational objectives and work plans and delegated assignments to subordinate managers.

01/2015 to 07/2017 Branch Coordinator

State Farm Insurance – Dallas, TX

Opened new customer accounts, including checking, savings and lines of credit. Processed applications, payments, corrections, endorsements and cancellations. Retained 89% of policyholders during annual renewal period. Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Submitted up-to-date activity and production logs to agency management for review. Contributed ideas and offered constructive feedback at bi-weekly sales and training meetings.

Developed productive working relationships with car dealers, loan processors and other business partners in the community.

Coordinated ongoing technical training and personal development classes for staff members. Conducted orientation sessions and organized on-the-job training for new hires. Developed surveys to identify training needs based on projected production processes and changes.

Monitored training costs to maintain the training budget. Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets. Mentored team members to succeed and advance within the department and company. Led daily, weekly and monthly coaching, counseling and feedback sessions. Managed the training calendar for the entire fiscal year. Developed and implemented creative, cost effective programs which increased client retention rates by 14% compared to the prior year. Certification:

Corning School of Managment - Valdosta, GA

Director III:

Northwestern State University - Natchitoches, LA

Program Management Certification:

Penn Foster - Scranton, PA

Food Service Safety and Management :

University of Mississippi - Oxford, MS

Certificate OSHA#511:

US Department of Labor - Online

Louisiana Directors Network for Education

Louisiana Pathways System

Child Care Association of Louisiana

Central Louisiana Emergency Preparedness Board

Louisiana Educational Administrators License

Louisiana Directors License III

Louisiana Teachers Certification

Louisiana Career Development Director License III

Texas & Louisiana Property and Casualty Insurance License Texas & Louisiana Life and Health Insurance License Texas Notary

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