Customer Service Sales

YVONNE HERNANDEZ-GONZALEZ

*** **** ***** ****

CAPE MAY COURT HOUSE, NJ 08210

(email: ac16wo@r.postjobfree.com) (Cell phone: 808-***-****) SUMMARY:

Results oriented retired Honolulu Police officer with 16 1 2 yrs of experience. Excellent communication skills and customer service skills, excellent memory and awareness of surroundings, people, events and facilities; exercise sound judgment during crisis, stressful and emergency situations. HIGHLIGHTS:

Fluent in Spanish both written and spoken

Report writing

Observant

Able to lead by example

Exemplary customer service skills

Shift work experience

High level of integrity

Exemplary communications skills

Exemplary leadership skills

Quick learner

EXPERIENCE:

Aug 2015 to June 2017 - TOMMY’s FOLLY coffee supervisor

May 2015 to June 2017 -TOMMY’s FOLLY sales associate/clerk

Dec 2014 to Apr 2015 – Middle township Police Department dispatcher in training

Apr 1997 to Dec 2013 – Honolulu Police Department Police Officer (retired as Corporal)

Dec 1988 to Apr 1997 – DHL Worldwide Express Courier Service

June 1977 to May 1988 – United States Navy

TOMMY’s FOLLY CLERK/COFFEE SUPERVISOR:

Sales associate responsible for the day to day sales of the General Store Boutique and Home Store. Taking phone orders and helping customers. Assist Manager with training of both new clerks and baristas and assist with day to day reports along with restocking and merchandising.

Promoted to Coffee supervisor after 3 months. Supervise 4 baristas, maintain quality customer service, oversee the day to day ordering of food and pastry items along with cleanliness of kitchen. Submit monthly reports on waste and requisitions. Able to make any and all types of coffee drinks and prepare food items in a timely manner.

DISPATCHER (TRAINEE):

Answer phones regarding emergency situations

Interpret Spanish to English

Dispatch officers to different locations for police calls HONOLULU POLICE OFFICER (CORPORAL):

Police Academy Instructor, Honolulu Hawaii

Peer Support counselor for HPD

Gathered preliminary investigative information as first responder at crime scenes

Prepared cases for trial

Mediated domestic related disturbances

Organized and recorded facts to prepare incident reports

Various other job related police duties in a 16 1/2-year career EDUCATION:

Apr 1997 to Oct 1997 - Honolulu Police Academy Certified as a Honolulu Police Law Enforcement Officer. Coursework, Hawaii Law Enforcement and Justice Administration. Aug 1977 to Dec 1977 - USN “A” School (Aerographer) 1975-1976 Newark Senior High School, Newark NY. New York State Regents general studies diploma.

1972-1975 Preston High School, NY (Transferred)

ACCOMPLISHMENTS:

Promoted to Tommy’s Folly Coffee Supervisor after 3 months with the company. Received the Customer Is Always Right Award from Cape Resorts. Apprehended numerous shoplifters, narcotics violators and others in a 16 1 2 year career, along with earning various commendations.

DHL, made timely delivery and pick/ups, billing customers and Administrative Assistant for 3 different supervisors.

USN and USNR, Plotted and tracked weather patterns for pilots, tracked hurricanes, plotted maps and made weather observations.

REFERENCES: Available upon request.

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