Althea Walker

**** ****** ***** ***** ****, Illinois, 60403 815-***-**** ac16uw@r.postjobfree.com

OBJECTIVE: Extremely creative, knowledgeable and resourceful Hotel General Manager with over 15 years of experience in consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.

WORK HISTORY:

HOLIDAY INN EXPRESS NILES IL

2016-2017

MANAGED DAY-TO DAY ACTIVITIES OF THE HOTEL PROPERTIES AND STAFF MEMBERS; HELD ACCOUNTABILITY FOR PLANNING, ORGANIZING, AND DIRECTING ALL HOTEL SERVICES, INCLUDING FRONT DESK SALES, OPERATIONS INCLUDING RECEPTION, RESERVATIONS FOOD AND BEVERAGE OPERATIONS, MAINTENANCE, AND HOUSEKEEPING ACTIVITIES. CREATED DAILY BANK DEPOSITS, ESTABLISHED MARKETING EFFORTS, AND HANDLED CUSTOMER COMPLAINT RESOLUTION RESPONSIBILITIES

Holiday Inn Chicago O’Hare, Chicago, Illinois

OAKBROOK HOLIDAY INN,

2012 –2016 General Manager

Managed day-to day activities of the hotel properties and staff members; held accountability for planning, organizing, and directing all hotel services, including front desk operations including reception, reservations food and beverage operations, maintenance, and housekeeping activities. Created daily bank deposits, established marketing efforts, and handled customer complaint resolution responsibilities; supervised, repairs, deliveries, renovation, and furnishing replacement. Carried out budget planning, maintained cost control, kept statistical and financial records, set sales goals and room rates, performed property inspections, ensured property safety and cleanliness and maintained diligent compliance with laws and statutory regulations.

Recruited, hired, and trained hotel personnel; planned staff member’s daily assignments and quickly addressed all unexpected issues. Knowledge in IHG Merlin, Sales Pro, Delphi and Opera PMS

Holiday Inn Joliet Banquet & Conference Center, Joliet, Illinois

2006-January 2012 General Manager

Upscale, suburban hotel with 200 rooms and 14,000 sq. ft. of function space. Daily revenue meetings, developing marketing and action plans. Achieves the hotel's profit, customer service and revenue goals.

Directed the Food & Beverage department and helped create new menus that complied. With the Holiday Inn Cuisine essentials improved the food cost over last 4 years to exceed industry standards. Directed the Sales and Catering department and helped them created weekly And monthly Action plan, group handling and preferred guest programs. Maintained ranking in comp set for RevPAR index, occupancy and ADR Involved in local community:

Management Plus Group Wyndham Garden Hotel: Buffalo, Illinois

2001-2006 General Manager

Upscale, suburban hotel with 155 rooms and 9,000 sq. ft. of function space Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business. Increased the REVPAR index from below 70 to 93% Recognized as Manager of the Year 2002

Management Plus Group, Hampton Inn, Matteson, IL

1996-2001 General Manager /Director of Sales

Suburban hotel with 127 rooms and two meeting room. Develop and maintain new accounts, and develop sales and marketing action plan. Meet and exceed budgeted REVPR goal. Worked directly with asset manager of

local ownership group.

Education: University Southern Mississippi-Hattiesburg, MS