Customer Service Manager
Resume:
Katie Driscoll, PHR
Birdsboro, PA 19508
***********@*****.***
Work Experience
Fidelity Technologies Corporation May 2016 - Current
(Defense and Aerospace Manufacturing) – I was asked to return after voluntarily leaving in 2015 HR Manager
Oversee entire HR Department
Provides leadership on people and organizational issues
Develop and implement HR policies, programs, and services including compensation, benefits, performance management, employee relations, recruiting/retention, employee communications and compliance.
Safety Team Leader
YMCA of Reading & Berks County February 2015 – May 2016
(Non-Profit)
HR Manager
Leadership Role in Developing, Implementing, and Monitoring a broad range of HR Polices and Procedures for the Association, including Recruitment, Wage and Salary Structure, Benefit Plans, Job Descriptions, Performance Management, Dispute Resolution, Discipline and Termination Procedures, and Regulatory Compliance.
Advises Management Regarding Strategic Planning, Organizational Training and Development Needs, Structures, and Procedures.
Directly Supervises the Activities of the Other HR Team Members. Fidelity Technologies Corporation
(Defense and Aerospace Manufacturing)
June 2011 – February 2015
HR Business Partner – Simulation and Training Division (October 2014 – May 2015) Work closely with upper management on a variety of staffing and strategic initiatives including Strategic Workforce Planning, Employee Relations, Policy Interpretation, Termination Processing, Full Cycle Recruiting, and Onboarding
HR Generalist (June 2012 – October 2014)
Benefits Administration including Medical, Dental, Vision, Life, LTD, STD, FMLA, and 401(k), New Hire Orientations, Workers Compensation, Maintaining OSHA Logs, Event Planning, Researching and Attending Local Career Fairs, Posting Job Opportunities Both Internally and Externally, Generate Offer Letters, Coordinate Safety Training for 175 Employees, Monitor and Organize Personnel Files for 650 Field Site Employees, Manage Summer and Winter Break College Interns, Attend Local Community Events, Unemployment Compensation, Manage Random Drug Screens, Supervise HR Assistant and HR Intern HR Assistant (June 2011 – June 2012)
Filing, Faxing, Shredding, Maintain Training Logs, Customer Service, Verify I9, Assist with Performance Review Forms, Create Forms, Monitor Parking, Update HR Spreadsheets, Schedule Meetings
Children’s Home of Reading August 2010 – June 2011
(Non Profit Residential Facility)
HR Administrative Assistant
Facilitate New Employee Orientations, Filter New Resumes, Validate References, Run and Monitor Clearances (MVR, Child Abuse, FBI Fingerprints, and Criminal Background Checks), Process Terminations, Insurance and Benefit Coordination for 250 Employees, Prepare Unemployment Documentation, Attend Unemployment Hearings, Data Entry, Documentation Preparation and Processing, and Employee Awards. Katie Driscoll, Page 2
Software: SAP, Prospera, LinkedIn Recruiter, Kronos, ADP HRIS, Microsoft Office Suite, Training Manager, PrimePay, Paycom, and ADP Workforce Now
Education
Villanova University Graduated March 2015
Master of Science in Human Resource Development, 3.63 GPA Kaplan University Graduated July 2012
Bachelor of Arts in Business Administration, Summa Cum Laude Empire Beauty School Graduated August 2004
Honor Student – Current PA Cosmetology License
Certifications
PHR Certification – June 2014
SHRM-CP – May 2015
Notary Public – April 2016
Volunteering
YMCA of Reading and Berks County Human Resources Committee
Reading YMCA Board Member
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