Customer Service Manager

PATRICK J. BROWN

*** ****** ****** *********, ************ 18018

610-***-**** ac16um@r.postjobfree.com

SENIOR OPERATIONS / GENERAL MANAGEMENT

Deadline-driven, goal-oriented leader and Certified Six Sigma Green Belt offering a distinguished history in operations management, combined with a multifaceted background that includes strong skills in payroll, financial, warehousing, supply chain, logistics, safety, metrics and technology.

Proactive top performer with demonstrated success in leading multiple, high-volume warehouses, concurrently.

Visionary thinker and strategic enabler practiced in identifying, scrutinizing, improving and streamlining complex processes to achieve corporate objectives and promote productive environments.

Superior communicator with proven interpersonal skills to build mutually beneficial relationships with wholesalers, major clients and internal teams. Additional areas of expertise include:

Strategic & Tactical Planning Relationship & Team Building Technical Leadership Cost Control

Continuous Process Improvements Problem Solving & Troubleshooting Project Management

Budgeting Finance Payroll Forecasting Inventory Customer Relations Production

Vendor Management Logistics P&L Training Scheduling Coaching

IBM AS400 SAP Microsoft Office Suite

PROFESSIONAL EXPERIENCE

WARREN DISTRIBUTING COMPANY, Flanders, New Jersey 1995 – 2017

$160+ million wholesale beverage distribution covering 15 counties in New Jersey

Director of Operations

Ensured the continuous flow of operations including unloading, loading, deliveries, safety and order approvals among other activities.

Directed a wide diversity of business functions including forecasting, purchasing, inventory, logistics, safety, fleet & facility maintenance, P&L, payroll and budgets.

Provided leadership to a Warehouse Manager, Warehouse Assistant Manager, Night Loading Manager and 3 Warehouse Supervisors, in addition to 60 union/non-union drivers and 5 Customer Service Employees.

WARREN DISTRIBUTING COMPANY, Somerville, New Jersey 1984 – 1995

Credit Manager/Customer Service

Contributed to $50 million in annual sales by leading credit department functions including reconciling past due amounts, credit assessment, credit limits and expediting collections.

Managed customer service department with all office tasks which included - providing information about products and services, take orders, customer complaints and process returns.

AC NIELSON COMPANY, Northbrook, Illinois 1983 – 1984

Marketing Research Representative

Collected data and measured the impact of new products in test markets via scanning, sales and purchasing reports, presenting findings to the District Manager.

Assessed an expansive New England territory successfully that encompassed the states of Massachusetts, Connecticut, New Hampshire and Vermont.

EDUCATION AND TRAINING

Bachelor of Science in Business Management

Lehigh University, Bethlehem, Pennsylvania

Certified Six Sigma Green Belt

Contact this candidate