Customer Service Administrative Assistant
Resume:
DENISE DICKENS
**** **** ****** *****, *** Leandro, CA 94577
Ph: 510-***-****
*************@***.***
Professional Summary
Skills
• Active Learning
• Critical Thinking
• Clerical
• Computers & Electronics
• Pe r sonne l Resources
• SAP
Experience
Administrative Assistant
Coca-Cola- San Leandro, CA
• Soc i a l Perceptiveness
• En g l i s h Language
• Cus tomer & Personal Service
• Admini st rat ion and Management
• KRONOS system
• Wo r d & Excel
Apr 2003-May 2017
• Computer experience various applications, Word, Excel, SAP system, KRONOS
• Performed payroll functions, such as maintaining timekeeping information processing and submitting payroll. KRONOS System
• Answered telephones and gave i nformat i on to callers, took messages.
• Created and maintained safety records.
• Set up and managed paper files
• Maintained documents
• Operated office equipment, such as fax machines, copiers, phone systems and arranged for repairs when equipment malfunctioned.
• Conducted new hire orientation.
• Contractor check in & safety files maintained
• Safety Committee Captain
• Employee Relations
Customer Service
Vanguard Packaging- San Leandro, CA
Nov 1999-Sep 2001
• Receptionist
• Mul ti line phone system
• I n t a k e and process orders
• Order office supplies
• Fax and copy paperwork
Food Service Manager
Silver Club Casino-Sparks, NV
Oct 1992-Aug 1996
• Moni tor employee and patron activities to ensure health regulations are obeyed.
• Greet guests, escort them to their seats, and present them with menus.
• Coun t money and make deposits.
• I nv e s t i g a t e and resolve complaints regarding food quality, service, or accommodations.
• Schedul e and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Es t ab l i s h standards for p e r s o n n e l performance and customer service.
• Organi ze and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining facilities.
• R e v i e w work procedures and operational problems to determine ways to improve service, performance, or safety.
• As s e s s staffing needs, and recruit staff
• Take dining reservations.
• Managed Restaurants in Casino
• 100 plus Employees
• POS systems
Education
GED
Hayward Adult School-Hayward, CA
Sep 2001
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