IT Project Manager/Scrum Master

Professional Profile:

Highly motivated technology professional with 16 years of experience in IT including last 9 years in Project Management managing end-to-end delivery of business IT solutions with focus on product implementation, application development, application support and Quality assurance

Accomplished Scrum Master experienced in delivering large-scale software projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams. Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management

Hands on experience in managing projects using SAFe 4.0 Framework (Scaled Agile) principles, practices and agile metrics

Strong experience in overcoming organizational challenges of transitioning to Agile methodology from traditional project management and development

Highly experienced in various domains including Finance, Retail, Airlines and Information Technology

Proven leader adept at motivating diverse teams to achieve outstanding results and complete projects on time and within budget

Hands on experience in managing multi-million dollar budgets and executing multiple projects with varying priorities. Managed large and diverse teams across different locations

Global experience includes working with clients across the globe and extensive collaboration with stakeholders across North America and Europe. Skilled in vendor management, onshore-offshore collaboration

Experience in Presales function spanning from defining transition approach, project management methodology, project costing, RFP / RFI response, proposal presentations, client engagement and contract review from delivery perspective

Strong experience in understanding business applications, business data flow and conducting JAD Sessions, Interviews with clients and stakeholders to gather requirements

Education:

Master’s Degree in Computer Management from Pune University, 1998

Bachelor Degree in Mathematics from Nagarjuna University, 1996

Certification:

Certified Scrum Master – Scrum Alliance Certified # 448167

Project Management Professional – PMP® Certified # 1239506

Certified Business Analysis Professional (CBAP) – CSC University

IBM Certified Analyst in Tealeaf Customer Experience Management

Skillset:

Project Management: PMI Framework, Agile, Scrum, Kanban, SAFe, ITIL framework, MS Projects, SDLC, JIRA, Confluence, Clarity, mPower and iPlan

General Tools: MS Office, MS Project, Toad, Visio, Share point, Service Now, Git, Github, Jenkins

Tools/Languages:.NET, ASP, JavaScript, Rational Rose, Erwin, Crystal Reports, Oracle, SQL Server, TIBCO, Tealeaf, mPulse, Sumologic

Core Competencies:

Program/Project Management

Application Development

Product Implementation

Budgeting and Forecasting

Incidence/Change Management

Business Analysis

Infrastructure Management

Systems Integration

Presales (RFP/RFI)

Business Case Development

Vendor Management

Professional Experience:

1)Organization: Bed Bath and Beyond, Union, NJ Oct’16 till date

Project Manager for Production Support operation for Bed Bath and Beyond eCommerce platform - Oct’16 – Dec’16

Project Manager for Performance and Monitoring Work Stream – Jan’16 till date

Facilitating all the ceremonies viz Work Effort Open, Backlog grooming, Daily Stand-ups and Work Effort Closure

Managing the release delivery plan and ensuring all the commitments made by the team are delivered as planned in the delivery plan

Working with Product Manager, Architect, and team to align the delivery plan with the release calendar and user stories to the release train

Guiding the team in identifying the risks and removing impediments during Work Effort Open and Sprint execution

Responsible for having the team to demo the stories to the customer and obtain sign off

Co-ordinating with offshore scrum master and running scrum of scrums to ensure onsite and offshore teams are on same page

Representing work stream in all the value stream touch points

Responsible for creating dashboards, scorecards for optimizing customer's experience using wide variety of tools

Technologies and tools used include MS Project, JIRA, Visio, IBM Tealeaf, mPulse, SumoLogic, NewRelic

2)Organization: Staples, Framingham, MA Sep’2015 – Aug’2016

Role: Project Manager for Staples for developing an automation framework to modernize the financial system transactions into the financial accounting system

Key Responsibilities

Complete responsibility of managing high visible application development using Onsite / Offshore- Service Delivery model. Assembled and Managed cross functional teams across different regions

Applied agile/lean practices to waterfall methodology and showcased incremental working software to the business for the continual feedback

Prepared project charter, project management plan and other project related documents, defined communication and escalation strategy. Drafted project planning documents, worksheets, templates and reporting mechanism

Build project schedules and resource plans, Managed budgets and project priorities, tracked project progress, reported project status to executives by using PMO dashboards

Closely interacted with senior management and executives to align IT with changing business goals and vision

Conduct regular stakeholder engagement session to validate technical design and ensure agreed expectations are met while keeping them adequately informed on project progress with clear and articulate communication

Develop an implementation plan that takes into account key infrastructure initiatives, priorities, ownership structure for deployment the application into production environment

Technologies and tools used include MS Project, JIRA, Visio, Clarity, mPower

3)Organization: Computer Science Corporation (CSC) Nov’2010 – Aug’2015

Client: Mercator Solutions, Subsidiary of Emirates Airlines

Role: Scrum Master for ongoing product enhancements

Manage new product feature development work besides fixing bugs reported in the bug tracking system. Organize reviews, retrospectives, and sprint planning meetings regularly. Remove any impediments faced by the teams while making sure the teams are focusing on the right priorities. This is pilot project for transitioning from Waterfall to Scrum

Responsibilities

Successfully transitioned to Agile methodology from traditional project management and development

Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings

Work with Product Managers to maintain an accurate and up-to-date backlog

Coaching to team members who are new to Scrum on Agile practices and providing general guidance on the methodology

Provide input and champion Process improvement initiatives based on feedback

Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management

Facilitated team and cross-team Retrospectives to build good working relationships among the 2 agile teams across different locations

Help teams be agile and build high performing Agile teams

Handled project for replacing manual testing with automated testing

oTechnologies and tools used include MS Project, MS Office365, SharePoint, JIRA, Visio

Role: Implementation Manager

Projects Include:

End-to end implementation of RAPID – Revenue Accounting software for following airlines for Thai Airways, Fly Dubai, Maldivian Airlines, Ocean Air, and Copa Airlines

RAPID migration projects for various airlines like British Airways, Air New Zealand, South African Airlines, Fiji Airways, Qantas Airways, Kenya Airways, Jet Airways, Malaysian Airlines and Air Mauritius

oThe scope of these projects is migration of customer airlines from old version of RAPID to the latest version, Infrastructure upgrade

oProject phases include Project Initiation, Technical migration, Familiarization training, UAT, Go-Live, Post implementation support and Project closure

Responsibilities

Create and maintain a project schedule for each project by identifying and monitoring: overall project timeline, project milestones, tasks, resources, task dependencies, and critical paths

Control and track project performance, time allocations, cost, and quality by constantly evaluating project progress and conducting regular team status meetings

Manage Infrastructure set up and upgrades required for production deployment

Ensure application releases are delivered on time and within budget, and that they meet or exceed expectations

Working closely with internal customers, vendors and other areas in the management of projects

Presales support for RAPID product which includes RFP / RFI response to Project Management related questions, project scheduling and costing, proposal presentations and contract review from delivery perspective

Support PMO operations for all the product implementations with in the LOB (line of business)

4)Organization: Polaris Software Labs, Bangalore, India Jan’2010 – Nov’2010

Designation: Senior Project Manager

Project Manager for Sebill.Net Development & Sebill Support Projects for CITIBANK N.A. Sebill.Net is an invoice generation application for Securities custodian services offered for leading bank customers

Responsibilities

Managed application development, support and maintenance project using varied technologies. Have managed projects using Agile and waterfall methodologies

Directly managed 25+ team members with diversified technical skills from multiple delivery centers

Functional and Technical discussions with customer and walk through of Functional Specs to End users

Coordination with multiple teams internally as well as customer side for various project activities like setting up Development / SIT / UAT and production environments

Stakeholder management and developing strategic on-going customer relationships and gaining trust

Ensuring detailed Project Plan are prepared to direct all project work, drafting and reviewing all the project artifacts

Defining and implementing project quality processes and provide best practice advice to customers and team

Preparing staffing management plan and allocate staff. Communicating roles and responsibilities to team

5)Organization: Oracle Financial Services Software Ltd Location: Boston, Los Angeles, Bangalore

Designation: Project Manager/ Lead, Technical Lead Period: Dec’2000 – Dec’2009

Assigned to Citibank N.A, Los Angeles - CA, State Street Financial, Boston - MA

Responsibilities:

Successfully managed a team which was novice in technology-TIBCO and developed an application around that technology which was well appreciated by customer

Successfully developed and deployed an application in record time for State Street Financial Corporation [Boston]

Responsible for rolling out various Citialert releases across the globe for Citibank N.A.

Managed application development, support and maintenance project using web technologies

Preparation of Project Management plans, conduct software quality reviews and defect resolution meetings. Preparing staffing management plan and allocate staff. Communicating roles and responsibilities to team

Team Excellence Award for Quality Assurance and Production Support of Citialert Application for Citibank N.A in the year 2004

Projects include:

Project Manager for cash management application for Citibank N.A.

Technologies used TIBCO Business Studio, Data stage, Java

Location: Bangalore, India

Technical Lead for end to end development of Commission Sharing application for State Street Financial

Technologies used ASP.NET, C#.NET, SQL Server 2000, Crystal Reports XI

Location: Boston, MA

Project Lead for Citialert global Support and Deployment for Citibank N.A.

Technologies used ASP.NET, C#.NET, Visual Basic 6.0, SQL Server 2000, IBM MQ-Series

Location: Los Angeles, CA

Module Lead for Direct Access Testing and Integration for Citibank N.A.

Technologies used Visual Basic 6.0, SQL Server 2000, and Lotus Notes

6)SNR Soft Tech Ltd, Hyderabad, India May’2000-Nov’2000

Designation: Software Engineer

Responsibilities

Responsible for database design, coding and application testing

Team Member for developing web portal centers around providing online information regarding I.T Training schools based on various search criteria

Technologies used HTML, JavaScript, ASP 2.0, SQL Server 7.0, Visual Interdev, and IIS

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