DonellaThompson

Kernersville, NC ***** * ac16rq@r.postjobfree.com * 336-***-****

Professional Summary

Degreed Business & Customer Service Professional with 15 + years’ experience in

healthcare insurance industries, government and airlines.Working knowledge of Microsoft Word and Excel. Knowledgeable in public records payroll, taxes, and customer billing. Demonstration supervisory skills experienced in training and performance management.

PROFESSIONAL EXPERIENCE

BLUE CROSS BLUE SHIELD NC; WINSTON-SALEM NC 2002-2017

COB/Benefits Specialist Medicare

Responsible for the resolution of Medicare Secondary Paor demand letters issues by the Center for Medicare/Medicaid Services (CMS) and related inquiries from the

Department of Treasury of its collection agencies.

My Processing and Financial Accuracy of 99%-100%

Handled escalated claims requiring specialized resolution to subject

Reviewed claims for fraud and abuse which escalated to Special Investing Unit resulting to saving the company money.

OTHER PROFESSIONAL EXPERIENCE

US AIRWAYS, WINSTON-SALEM, NC - Senior Account Representative

Sara Lee Direct, Winston –Salem, NC - Order Entry Representative

State of New Jersey, Trenton NJ

Department of Labor – Wage Reporting & Taxation – Senior Data Entry Clerk

Department of Health - Data Entry Clerk

New Jersey of State Police – Data Entry Clerk

Dow Jones, New Brunswick, NJ – Data Entry Clerk/Computer Operator

EDUCATION

High Point University, High Point, NC

Bachelors of Science Degree – Business Administration & Marketing

Volunteer American Red Cross & Hospice

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