Manager Customer

Dale C. Doxtater

***.*********@*****.*** 410-***-****

Program Manager

Logistics & Operations Planning / Solution Development Process Mapping / Team Leadership

Highly accomplished professional with the ability to seek and evaluate both traditional and nontraditional solutions to complex problems. Visionary and precise, with a passion for mitigating risk, overcoming obstacles and delivering tangible results. Cross functional team player with a focus on agreement to build team consensus. Core competencies include:

Proven Leadership Experience

Capable Problem Solver

Business Process Mapping `

Proficient in Word, Excel, PowerPoint, Visio

Clear, concise communicator, written and oral

Consensus Builder

Develop and administer User Acceptance Tests

Staff Support to Senior Leaders

Selected Accomplishments

Program Manager:

Used analytical skills to develop and implement policies, and procedures to manage annual cohorts of 300 plus participants by tracking travel and relocation activities and budget status resulting in zero overpayments and accurate accounting of individual participant allowance status.

Ensured effective use of program funds by ensuring travel and relocation expenses were properly validated per program policies and benefit authorizations.

Operate in a virtual company on a remote team.

Developed linked Excel spreadsheets to monitor activity status, to include individual activity, status of bids, status of Site Visit progress, status of relocation activity, and tracking of invoice/expense reports to provide program status.

Solutions Analyst:

Developed and executed the User Acceptance Test, allowing system to be accepted on schedule.

Provided critical input that allowed streamlining of process in the follow-on software application, making the product both more efficient and user friendly.

Interpreted requirements successfully to develop rapport between SAVI Technology and their Army client resulting in a solution that fit the customer’s needs and requirements.

Face of developer on client site, operating in a Matrixed team environment, directing work of specialists to address specific tasks to be resolved

Business Process Analyst:

Developed CONUS based Node Arc network as core tool for analyzing end to end intermodal supply chain issues using QGIS, Microsoft Visio, and Excel. Created a unique method of viewing transportation networks, a single integrated network instead of traditional single mode views.

Identified, defined, and staffed key joint logistics terms for inclusion in the first Joint Logistics Lexicon for the Army Director of Logistics (G4)

Provided critical information necessary for acceptance of SM21 deliverables on Force Protection, Trade Compliance Security Considerations, the Military Seabase Concept, and Revision of the program Initial Concept Document into a current Operational Capabilities Document that defined project scope and objectives.

Developed model of installation deployment that became Army G-4 standard to represent installation deployment processes.

Recent Experience Highlights

Enterprise Management Systems / Intervise / SAIC (2001-2017)

Program Manager

Program Manager -- Implemented new program for Enterprise Management Systems (EMS) to implement contract with the National Health Service Corps to manage travel and relocation benefits for program members. Researched applicable contract requirements, regulations, customer program policies to determine protocols for interacting with program participants, client customer, and internal service teams. Resolved escalated issues between customer and servicing vendors. Operate in a virtual environment, managing travel and relocation specialist section.

Developed processes, protocols to implement ensure regulations, contract requirements, and program polices were properly interpreted and adhered in implementing program.

Provided guidance to Travel and Relocation Specialists to ensure program continuity.

Identified critical information requirements to track participant travel activities, travel account status, vendor bids for relocation, and relocation accounts for each participant

Developed forms, correspondence templates, and reports needed to execute program, allowing for proper capture of data and tracking of program activities.

Developed process to synchronize bids expressed in vendor formats to a common format highlighting differences in bids using common terms to ensure bids addressed all work order requirements and allowed for fair comparison of bid offerings.

Manage Government Contracts

Track and manage end to end activity of scholars from approval through payment approvals.

Investigated program policy issues, provided recommended for solutions for customer approval.

Audited vendor invoices to ensure contract requirements were met

Solutions Analyst

Solutions Analyst for SAVI Technology (as Sub Contractor) -- Supported cross functional team provided to by SAVI Technology to implement a new container tracking system at Sierra Army Depot to track locations of containers stored on a 58-square mile facility. Responsible for identifying customer functional requirements and aligning them with proposal capabilities to define project solution. Reviewed applicable doctrine, customer protocols, to ensure solution met Depot needs and was compatible with current deployment and distribution protocols. Lead team member on customer site to coordinate activities of supporting team members.

Team Subject Matter Expert on US Army logistical doctrine and processes. Ensured developers understood customer requirements, and customer understood solution capabilities resulting in on time delivery of solution.

Mapped out business processes of Sierra Army Depot and SAVI Solution to create "as is" vs "to be" comparison to articulate solution expectations. Ensured all “as-is” data captures were accounted for in “to-be” solution, and proper data transfer to external logistical systems.

Drafted and coordinated approval of Functional Requirements Document (FRD) between SAVI technical staff and Sierra Army Depot as customer, resulting in clear project expectations and on time completion of project.

Staffed FRD with stakeholders gaining project approval and buy in.

Wrote User Acceptance Tests to demonstrate hardware and software met requirements. Conducted User Acceptance tests with customer to validate project was completed to specifications.

Test incremental hardware and software changes in iterative program development process. Assist in root cause analysis, document steps taken to cause failure, validate change correction fixed errors.

Developed and executed Super Users training on new uses of hardware and software.

On site representative for testing, training, and implementation support of SAVI Tracking solution -- first line customer support for customer issues and concerns

Business Process Analyst

Business Process Analyst -- Provided cross functional staff support for projects involving research issues for proposals to develop new logistical capabilities in relation to emerging military deployment and distribution doctrine, with emphasis on projects that have dual military and commercial applications for emerging logistical support concepts.

• Wrote White Papers on military deployment and distribution doctrine, articulating shortcomings of current capabilities and how proposed solutions met requirements for emerging capabilities.

• Developed model to link supply point origins with destinations using the National Transportation Database Atlas (NTDA) establishing relationships and interchange of access between the national highway system, Class I rail lines, major seaports and water transport routes, and airports into one inter modal network. Allowed modeling of supply chain movements across several modes of transportation in one picture.

• Developed end to end route models for deployment and distribution processes

• Determined flow and process requirements for cargo repackaging as it moves from origin, through transportation nodes to destination.

• Link origins and destinations to transportation networks using Geospatial Information Systems (GIS) applications, allowing for scalable end to end modeling solutions

• Drafted Operation Requirements Documents, collaboratively staffed approval of documents across cross functional teams

SAIC (2001-2005)

Business Process Analyst III

Business Process Analyst – Team Subject Matter Expert (SME) on US Army protocols on contractor team supporting modeling efforts by the Logistics Integration Agency (LIA). Responsible for identifying current logistical processes based on both current and emerging military doctrine, and mapping those processes for input into modeling to determine effectiveness of proposed doctrinal changes.

Mapped deployment processes for initial Stryker Brigade from Ft Lewis to determine if unit could meet deployment timeline requirements.

In collaboration with programmer, insured process tracking and attributes were accurate and complete to allow for modeling in support of deployment analysis.

Provided on-going support of LIA modeling efforts to ensure efforts accurately reflected current and emerging doctrinal procedures

Education & Credentials

M Ed in Educational Administration Salisbury State University, Salisbury, MD

BA in Urban Policy Problems Michigan State University, East Lansing, MI

Graduate US Army Command and General Staff College,

Graduate Combined Arms Staff and Service School,

Graduate Field Artillery Advanced Course,

Graduate Air Defense Artillery Basic Course

Honors And Activities (Selected List)

Honors and Activities (selected list)

Certified Referee, US Swimming Past Pres. Chesapeake and Potomac YMCA Swim League Past Board Member West Salisbury Little League US Army Awards (Meritorious Service Medals, Army Commendation Medal, Army Achievement Medal, NATO Medal and many others)

Military Highlights

United States Army Reserve (12 Years) (Retired)

Individual Augmentee, G-4 Staff 82nd Airborne Division (1 year) (LTC, 0-5)

Assigned to G4 staff in support of logistics operations.

Deputy Chief of Staff Training and Operations, 5115th GSU (3 years) (LTC, O-5)

Responsible for training and operations of 360 man unit assigned to support 7th Army Europe to process personnel entering 7th Army area of operations. Managed training program; planned for unit mobilization; planned and executed annual training rotations for individual sections to support individual section training requirements in support of unit mission.

Mobilization Officer, 5115th GSU (1 years) (Maj, O-4)

Responsible ensuring unit mobilizations plans were complete, current, and ready for execution. Receive 100% Go for all sections on last unit plan inspection.

Plans Officer, MND North, SFOR, Bosnia (1 years) (Maj, O-4) (Active Duty)

Mobilized as individual augmentee, assigned to multi-national staff in Bosnia to a Division Plans Section. As staff, wrote contingency plans in support of possible future operations. Coordinated and escorted units assigned emergency reinforcement missions in support of MND North on tour of MND North area of operations.

Individual Augmentee Plans Officer, Directorate Plans, Training, and Mobilization, Ft Sill (4 year) (Maj, 0-4)

Assigned to Garrison Staff as Plans Officer in Directorate of Plans, Training, and Mobilization as an individual to augment garrison staff when mobilized.

United States Army Active Duty 12 Years

Assistant Professor of Military Science, Salisbury State University (4 year) (Cpt, 0-3)

Provided classroom instruction and mentored Senior Class. Developed an integrated program to combine curriculum requirements with cadet led program activities to provide hands-on leadership experience and increase cadre visibility of cadet activities. Wrote department mission statement in support of University mission statement. Served as Military Science representative on Education School’s Curriculum Committee, and wrote, staffed, and had approved additional course offering for Military Science Department.

Battery Commander, HHB 1/18th FA, Augsburg Ge (2 year) (Cpt, 0-3)

Responsible for training, operations, personnel support, maintenance, and equipment accountability of an Artillery Battery with over 100 soldiers, 30 vehicles, and additional equipment. Planned training, exercised tactical control of unit movement and operations, administered maintenance program, and responsible for unit supply accountability.

Battalion Adjutant, 1/18th FA, Augsburg Ge (1 year) (Cpt, 0-3)

Chief Personnel officer for a Corps Artillery Battalion with over 400 soldiers assigned the 5 Artillery Batteries assigned to the Battalion.

Test and Evaluation Officer, White Sands Missile Range, NM (2 Year) (1LT/Cpt, 0-2/3)

Supported operational/acceptance testing of Roland Missile System. Responsible for subfunction tests, such as reactions to Climatic conditions, vibration testing, etc.

Security Officer/Executive Officer, 3/47th USAAD, Zelo, It (2 Year) (2LT/1LT, O-1/2)

Security Officer and Executive Officer to a detachment supporting an Italian Air Force Nike-Hercules Battery.

Contact this candidate