Customer Service Manager

SUSANNE DEWITT

*** ******* ****** ****. ****, Watertown, NY 13601

******@*****.***

Currently dedicated and focused Department Manager who excels at completing multiple tasks simultaneously and following through to achieve project goals. More than 12 years' successful experience in customer service and support with recognized strengths in exceptional customer service, account maintenance, problem-solving, and trouble-shooting. I truly enjoy helping people any way that I can.

Professional and mature

Strong problem solver

Resourceful

Dedicated team player

Strong interpersonal skills

Easily Adaptable

Insurance eligibility verifications

Microsoft Office proficiency

Meticulous attention to detail

Excel spreadsheets

11/2015 to Current

WALMART

Watertown, NY

Department Manager

Greet customers and direct them to whatever items they can't find. Create freight picks for merchandise on sales floor. Stock merchandise. Create Outs report. Work Outs Report. Delegate jobs to 3 Associates; including but not limited to stocking merchandise, building Endcap features, and restocking merchandise that was misplaced. Merchandise products for endcaps and displays. Markdown items, tag new price changes, Clearance slow selling merchandise, and zone all areas of all three of my departments. Ability to motivate, and supervise customer service employees. 07/2014 to 07/2015

WATERTOWN AUTO REPAIR/ WATERTOWN ROLL OFF

Watertown, NY

Bookkeeper/Accountant

Input Sales from previous day in QuickBooks. Balance Check Books and Credit Cards for both businesses. Answer phones, make appointments, submit orders for parts, build estimates and repair orders for customers, cash customers out, and file paperwork. Write checks and pay bills for both companies. Make follow up calls with customers for past due bills. Overall Create an enjoyable experience for all customers.

04/2012 to 06/2014

EMPIRE VISION WORKS

Watertown, NY

Contact Lens Technician

Made copies, sent faxes and handled all incoming and outgoing correspondence. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Scheduled appointments and made confirmation calls. Ordered contact lens supplies and input all doctors notes and recommendations. Informed patients of Contact lens care and recommend additional savings through purchasing year supplies of contacts as well as glasses. Build report with all my patients and establish trust. Teach Patients how to insert and remove contacts lenses. Make follow up calls when patients products arrive. File all necessary paperwork.

04/2011 to 04/2012

OLIVE GARDEN

Watertown, NY

Server/Waitress

SUMMARY

SKILLS

EXPERIENCE

Provide Customers with exceptional Hospitality. Take meal orders, prepare customers salads and drinks. Serve food and continue to maintain an exciting dining experience getting to know customers. Package any leftovers and desserts for customers. Worked effectively as a team with my service partners tables as well and maintained report with them. Cleared dishes and cleaned tables.

05/2008 to 02/2011

KEYBANK NATIONAL ASSOCIATION

Watertown, NY

Teller/Vault Teller

Process deposits, withdrawals, and payments on preexisting loans, maintain/update personal information for clients, and filing client information. Counted Shipment when it arrives for the Vault. Ordered money for the Vault. Responsible for getting money for Teller drawers when needed. Maintain Client relationships; provide Follow up Calls, and Birthday/Sympathy Cards. Answer phones, record messages for Managers. Balanced bank books, go over statements with clients, open online accounts and Check Cashing accounts. Processed ATM and Filled ATM. performed Inquiries, filed paperwork, ordered supplies and referred accounts. HIGH SCHOOL DIPLOMA 2003

Watertown High School, Watertown, NY

Business Math

Career Preparations

Acknowledged as “Signature Circle Winner” Number one Teller in the District for opening accounts with Key. “Cashier of the month and week” Five consecutive weeks. Received a Pin for great customer service by going above and beyond what is expected at Wal-Mart.

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

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