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Customer Service Quality Assurance

Location:
Sacramento, CA, 95816
Posted:
September 06, 2017

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Resume:

AISHA AYANA WRIGHT

**** ******** **

Sacramento, CA 95828

Mobile: 510-***-****

Email: ac16r2@r.postjobfree.com

Dear Human Resources:

As an accomplished professional with a 13-plus year track record in the laboratory industry, I believe that I have unique talents that could benefit your organization. With this in mind, I have enclosed my résumé that briefly outlines my professional history.

Some of my keys capabilities that I can bring to a new opportunity include:

Successfully designed, developed, and supported laboratory procedures for various companies.

Provide exceptional contributions to customer service for all customers, striving for continued excellence.

Strong academic background in biology and marketing.

I am confident that my knowledge and expertise would allow me to deliver successful results in the laboratory industry. I would like to meet with you in person to explore potential opportunities and discuss ways I can benefit your company. Please call or e-mail me to arrange a convenient time for us to meet.

Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Aisha Wright

Enclosure

AISHA AYANA WRIGHT

7502 Williwaw Ln

Sacramento, CA 95828

Mobile: 510-***-****

Email: ac16r2@r.postjobfree.com

KEY SKILLS

More than 13 years working experience in a laboratory.

More than 8 years working experience in manufacturing.

Thorough with different procedures and processes for tests in various industries.

In depth knowledge of SAPS, SOPs, GMPs, and LIMS.

Can operate and troubleshoot various machines without supervision.

PROFESSIONAL EXPERIENCE

BIOTECHNOLOGICAL INDUSTRY

Cloned DNA sequenced DNA using Sanger’s method and MegaBace machines.

Conducted DNA analysis, isolation, and growth.

Initiated Oligo synthesis, electrophoresis, and PCR screening.

Prepared vectors, media, reagents, stock solutions, and specialized test reagents

Maintained DNA sequencing libraries, and storage of plates.

Maintained and monitored equipment calibrations, including performing maintenance on lab equipment.

FOOD AND BEVERAGE INDUSTRY

Planned, managed and supervised the activities of the Quality Control Department.

Performed chemical, microscopic and bacteriologic tests to provide data for resolution and control of contamination.

General warehouse duties not limited to stocking, staging, labeling, packing and unpacking, and picking.

Evaluated quality control and quality assurance statistics and modified manuals as needed.

Identified, investigated and resolved discrepancies in order to release or hold.

MEDICAL INDUSTRY

Drew blood and collected urine specimens.

Conducted chemical analysis of body fluids, including blood to determine presence of normal and abnormal components, and for chemical content or reaction.

Performed phlebotomy.

Created and maintained patient logs.

Dispensed medicine.

PETROCHEMICAL INDUSTRY

Performed standard qualitative and quantitative analysis on purchased raw materials, in-process products, and finished products utilizing accepted procedures.

Utilized standard analytical and safety techniques and performed testing in accordance with written procedures.

Identified atypical results, and atypical laboratory events requiring a laboratory investigation.

Executed and documented preventative maintenance and calibration procedures on all laboratory equipment.

Generated and completed certificates of analysis, and DOT/OSHA labeling and compliance.

MANUFACTURING INDUSTRY

Lead and manage daily activities, including continuous improvement, change management process, material & labor flow, and technical support in achieving company goals.

Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Work closely with engineering, procurement, customer support, product support, sales and marketing, finance and other functional organizations to meet or exceed customer requirements.

Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Performs other related duties and responsibilities, on occasion, as assigned.

EMPLOYMENT HISTORY

NorCal Beverages West Sacramento, CA

Quality Assurance Technician II 12/16 - Current

NorCal Beverages (Nelson Staffing ) West Sacramento, CA

Blend Room Technician 07/16 - 12/16

Pegatron/Apple (Volt) Elk Grove, CA

Manager of Red Zone 01/16 – 7/1/16

Dynacraft, Ball Corp. (Manpower) Vacaville, CA

Operations Technician 12/14 - 12/15

CellNex Sacramento, CA

Contracted Data Analyst 08/12-7/15

WePackItALL Daurte, CA

QC Lab Supervisor 08/11-12/11

JKP Independent Lab Hayward, CA Sr. Laboratory Analyst/ Laboratory Supervisor 12/10-08/11

Corn Products Stockton, CA

Laboratory Analyst III 10/10-12/10

CSI-TRU Program Sacramento, CCA

Research Assistant 05/08-08/10

Hexcel Corporation Dublin, CA

Laboratory Technician 04/05-08/05

National Starch and Chemical Company Berkeley, CA

Technical Service HUB Laboratory Supervisor 08/99-04/05

Adecco Technical, Aerotek, Scientific Staffing Various Locations, CA

Laboratory Technician 03/96-08/99

University of California San Francisco, CA

Floater 03/96-08/99

EDUCATION

Bachelor of Science in Molecular Biology 12/2009

Bachelor of Science in Forensic Biology

CSU, Sacramento / Sacramento State University

Associate of Science in Biotechnology 05/2005

Associate of Arts in Liberal Arts

Vista Community College / Berkeley College

References Available Upon Request

Laboratory Equipment:

High Performance Liquid Chromatography (HPLC) - Waters/Alliance, Shimadzu

Gas Chromatography (GC) - Perkin Elmer, Hewlett Packard

Total Organic Carbon (TOC) - Shimadzu (5000 and 4110)

Refractometer

pH meter

Conductivity meter

Viscometer - Brookfield

Moisture Analyzer - Mettler Toledo

Combustible protein analyzer (Kjeldahl method) - Elementar

Microscopes (electron, dissecting, and optical)

FTIR-Nicolet 6700

Ceast 9340 Drop Tower-Instron

5984 Floor Model Mech -Instron

SETAC 1000HDX-Instron

High Throughput DNA Analysis-MEGABACE

Alfa Laval NX416 Oil Centrifuge-Dolphin

UV-VIS Spectrophotometers

CED Continuous Effluent Decontamination System-STERIS

Autoclave-Brinkman

Computer Skills

System Analysis and Program Development Software (SAP)

Laboratory Information Management System (LIMS) - LabSoft

Microsoft XP, Vista, 2007, and Windows 7

Lotus Notes

Computer Based Training (CBT) – ClarityNet



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