Service Customer
Resume:
Rena Hare
Memphis, TN ***** US
Mobile: 901-***-****
Email: ****.****@*****.***
Work Experience:
Memphis Internal Revenue Service
Memphis, TN 38118 United States
03/2016 - 09/2016
Salary: 36,740.00 USD Per Year
Hours per week: 40
Pay Plan: GS
Tax Examining Technician (This is a federal job)
Duties, Accomplishments and Related Skills:
Responded to taxpayer's inquiries regarding preparation of a variety of tax returns, related schedules, and other documentation. Resolved account inquires; advised taxpayers of enforcement actions; and managed sensitive case problems designated as requiring special case handling. Analyzed and resolved tax processing problems. Adjusted taxpayer accounts and performed multiple credit transfers. Secured payment of delinquent taxes and filing of delinquent returns. Recommended lien and/or levy action, including supporting information for release. Performs other duties as assigned. (Example: Detailed to C.A.F. unit to process newly fax Power of Attorney). Knowledge of available on-line systems, research materials, technology, and tools to resolved the taxpayer's inquiries. Received and/or initiated contacts with taxpayers and/or their representatives and with third parties in moderately structured settings. Certified in AM09, AM22, and AM11. Certificate of Completion: Ethics Overview for Service and Counsel Employees.
Accredo Health, Inc.
1640 Century Center Parkway
Bartlett, TN 38134 United States
08/2006 - 11/2006
Salary: 14.75 USD Per Hour
Hours per week: 40
Customer Service Representative
Duties, Accomplishments and Related Skills:
Verified the date of birth, the medication, the mailing address, and when the patient wants their medication deliver by United Parcel Service either when the patient calling the 1-800 number, a work list from previous patient's order, and new prescription send in by the patient's doctor.
Memphis Internal Revenue Service
NA, United States
09/2001 - 10/2004
Hours per week: 40
Pay Plan: GS Grade: 6
Tax Examining Technician (This is a federal job)
Duties, Accomplishments and Related Skills:
Performed works that involve analyzing, searching, determining, and initiating appropriated action on all type of tax issues containing condition and account relationships that must be resolved to close issues. Also may serve as a technical advisor or classroom instructor for systemic problems and inconsistencies.
Memphis Internal Revenue Service
NA, United States
02/2000 - 09/2001
Hours per week: 40
Pay Plan: GS Grade: 6
Quality Reviewer (This is a federal job)
Duties, Accomplishments and Related Skills:
Researches a variety of sources, analyzes, and initiates actions on tax issues obtaining applicable returns schedules, and all required information for correction of accounts and records; verifies, analyzes and adjusts taxpayer accounts. Secured payments of delinquent taxes and the filing of delinquent returns. Determined financial, levy source, adjustment and uncollectible information; advises taxpayers of appeal procedures.
Memphis Internal Revenue Service
NA, United States
04/1997 - 02/2000
Hours per week: 40
Pay Plan: GS Grade: 6
EPMF Tax Examining Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Performed the full scope of duties necessary to affect Taxpayer Delinquency Investigation work functions. Was responsible for analyzing and resolving return delinquency notice responses for Employer Plan Master Files returns. Issues are identified through internally generated notices. Cases worked included mixed entities, Problem Resolution Program's, secured returns, and notice status accounts.
Memphis Internal Revenue Service
Memphis, TN United States
12/1993 - 04/1997
Hours per week: 40
Pay Plan: GS Grade: 5
Tele-tin - Tax Examining Clerk (This is a federal job)
Duties, Accomplishments and Related Skills:
Assigns employer identification numbers over the phone per forms SS-4 Application for Employer Identification Number. Compiled and maintained functional and/or assigned area records or report.
Memphis Internal Revenue Service
NA, United States
08/1989 - 12/1993
Hours per week: 40
Pay Plan: GS Grade: 5
Code & Edit Tax Examining Clerk (This is a federal job)
Duties, Accomplishments and Related Skills:
Reviewed and analyze internal documents and/or taxpayer returns, prepares coded entries to send and complete records, refers questionable returns, documents to appropriate area. Processed individual or small business returns and cases that involved relationships among different accounts and/or span more than a single tax period. Requests and interprets taxpayer information. Perfects documents. Initiates research to correct missing or inaccurate account information, inquiries to third parties, and changes to taxpayer accounts. Assigned employer identification numbers and temporary social security numbers. Compiled and maintained functional and/or assigned area records or report. Taught IMF Refresher training class in January before assuming Back-up senior duties. I had many responsibilities such as; reviewing correspondence, working Amended returns, Power of Attorney, prior year etc. Was also responsible for review on all DESERT STORM returns that are processed in Code & Edit section, both day shift and night shift. Statistics were kept on these returns for Section / Branch chief. Reviewed and identified over 2000 Desert Storm returns. No negative feedback from any area on work that has been released them. Checked flags on all work before releasing to Control Desk. Acted in the senior’s absence, reviewing quality review, answering technical questions both current year as well as prior year. Finds time to work regular work, reinputs, prior year, etc and maintain above average rate in quality and quantity.
Memphis Internal Revenue Service
NA, United States
01/1988 - 08/1989
Hours per week: 40
Pay Plan: GS Grade: 4
Code and Edit Tax Examining Clerk (This is a federal job)
Duties, Accomplishments and Related Skills:
Reviewed and analyze internal documents and/or taxpayer returns, prepares coded entries to send and complete records, refers questionable returns, documents to appropriate area. Processed individual or small business returns and cases that involved relationships among different accounts and/or span more than a single tax period. Requests and interprets taxpayer information. Perfects documents. Initiates research to correct missing or inaccurate account information, inquiries to third parties, and changes to taxpayer accounts. Assigned employer identification numbers and temporary social security numbers. Compiled and maintained functional and/or assigned area records or report.
Memphis Internal Revenue Service
NA, United States
01/1985 - 01/1988
Hours per week: 40
Pay Plan: GS Grade: 3
Data Transcriber (This is a federal job)
Duties, Accomplishments and Related Skills:
Responsible for the input of tax forms into the systems for to be processed and analysis. Verified other transcribers' work for quality.
Education:
Southwest Tennessee Community College Memphis, TN United States
Major – Accountancy 01/2012 thru 05/2014
Major – Medical Office Technology 08/2014 thru 12/2015
UCP Memphis Works Memphis, TN United States
Technical or Occupational Certificate 05/2006
Major: Office Technology
Relevant Coursework, Licenses and Certifications:
Windows, Word, Excel, Access, Power Point, Outlook, and the Internet. Able to operate multi-line phone systems, copiers, scanners, fax machines, digital cameras. Able to type 40 wpm.
Additional Information:
1. Performance Awards for Quality - 13 2. 1997 IRS 10 Years of Service Award 3. 2000 Appreciation Award - Research & Perfection Branch 4. Parallel SAT Coordinator for IMF Code & Edit in the Document Perfection Branch. 5. OJT Coach 6. Classroom Instructor.
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