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Customer Service Administrative Assistant

Location:
Ypsilanti, MI
Salary:
50,000
Posted:
September 06, 2017

Contact this candidate

Resume:

Rudra Patel

**** *. ******* *****

Superior Township, MI, 48198

Cell: 313-***-****

Other: 734-***-**** Email: ac16o7@r.postjobfree.com

CAREER OBJECTIVE

Seeking a position to utilize and to further develop my analytical skills and demonstrate my excellent organizational skills.

SUMMARY OF QUALIFICATIONS

Professional experience includes competencies in the following areas: analytical thinking, client orientation, creative thinking, decision-making, problem solving, time management, leadership, interpersonal skills, oral and written communication and some computer skills

EXPERIENCE

Ann Arbor, MI

Cascade Hemophilia Consortium Accountant Administrative Assistant 09/16 to present

Responsible for assisting with the recording of daily financial transactions

Responsible for assisting with Accounts Payables and Receivables

Billing, BCBSM, Business and Data Analysis, Web Client MVP, eMTV, eBilling, Benefits and Membership Billing System

Error Reports, Aspect System, Processing systems, design and development skills, testing and maintenance skills

Responsible for assisting with financial records of Cascade’s HTC contract pharmacy programs

Special Projects when needed

Protect organization’s value by keeping information confidential

Other office duties as assigned (telephones, filing, mailings and miscellaneous data entry)

Participates in Performance Improvement Programs as needed

Participates in the reporting, investigation, resolution and corrective action process as needed

Participates in the development, revision, review and approval of personnel policies and standard operation procedures as needed

Ann Arbor, MI

Truven Health Analytics Corporate Receptionist 06/16-09/16

Greet and direct all visitors and vendors entering the office space in a professional and pleasant manner. Ensure the completion of the sign-in process and that all guests obtain the appropriate visitor security ID badge.

Answer incoming calls and greet callers in a professional and business-like manner. Field questions regarding company location and general information and direct calls accordingly.

Maintain schedule for all conference rooms, training rooms and visitor offices. Be prepared to describe the room features and capabilities. Schedule rooms and ensure that they are clean, have the appropriate accommodations.

Business Analysis and Data Analysis, Web Client, Error Reports, Aspect System, Processing systems, design and development skills, testing and maintenance skills

Respond to building maintenance service requests and notify the appropriate parties to ensure requests are completed in a timely fashion. Includes monthly reporting and customer follow-up.

Act as a facilities information resource by maintaining and updating a telephone list for all employees, arranging parking passes, interacting and reporting information to security, processing/distribution of employee badges, or any other location specific amenities that may apply.

Assist with administrative project activities as time and business needs allow. This may include: Purchase (P) Card requisitioning, Purchase Order (PO) invoicing, completion of requisitions as required by the business. Additionally, may update any operating procedure manuals utilized in the reception area.

Organize and maintain the front desk and reception area.

Kitchen and Mail/Shipping backup duties as required.

Ann Arbor, MI

Domino’s Pizza Corporate ATS I.T. Specialist 10/15 to 06/16

Works as a member/leader of special or ongoing projects that are important to area/process improvement.

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.

Provide primary client service support, including tasks such as the creating new account opening process, manage the Required Mandatory Distribution process each year, assisting clients with online access

Train clients on how to use ATS system as well as assist in hiring new hires

Live Chat daily with multiple callers, multi-tasking

Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Provide basic technical support in a call center setting via live chat (instant message) following processes which will identify if the technical issue can be quickly fixed or needs to be escalated to a higher level technical support representative.

Troubleshoot mobile device hardware and/or software issues.

Data Analysis, Business Analysis, ATS, Brassring, Onboarding, Error Reports, Aspect System, Processing systems, design and development skills, testing and maintenance skills

Assist external users of the client's technical products or services by answering questions and solving problems involved in their use.

Confirm customer understanding of the solution and provide additional customer education as needed.

Brainstorm with the team to come up with ideas to resolve problems to better serve the customer and/or improve productivity

Ann Arbor, MI

Bio Energy Medical Center Office Manager Assistant 08/15 to 12/2015

Ann Arbor, MI

Veteran’s Affair Health Admin Medical Records Clerk 04/15 to 08/15

Determine starting times, quitting times, shifts and time off

To train, educate, and supervise office staff employees

To transfer employee assignments

To determine and/or modify job descriptions

The right to assign duties to employees in accordance with the needs and requirements of the office

To monitor equipment, supplies, printing, etc., needed to carry out business

Participates in employee reviews

Schedule and conduct regular office meetings with staff

Coordinate workflow

Take initiative in office manager’s absence

Maintain a well-organized, clean and efficient office environment

Coordination of resources to provide care

Oversee functions to ensure overall satisfaction and quality of care

Reporting and addressing concerns and problems to Office Manager

To provide leadership and direction to staff

Effectively problem-solve issues/challenges occurring

Coordinates, supervises and is accountable for the quality of services provided by office/support staff

Ensures that staff has the support and resources they need to effectively provide quality care to patients and their family

Assist with payroll with Quickbooks, Complete general financial activities, such as processing accounts payable, reviewing invoices, collecting cash payments, or issuing receipts.

Billing, BCBSM, Business Analysis, Web Client MVP, eMTV, eBilling, Benefits and Membership Billing System

Sorting and preparing documents for scanning. Indexing imaged documents.

Filing, receptionist back-up and other administrative support as assigned. Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.

Error Reports, Aspect System, Processing systems, design and development skills, testing and maintenance skills

Keep records of materials filed or removed, using logbooks or computers and generate computerized reports.

Assign and record or stamp identification numbers or codes to index materials for filing.

Review and process confidential and extremely time-sensitive applications

Ann Arbor, MI

MedImpact (Call- Center) Team Lead 03/14 to 6/14

Canton, MI

Walgreen’s Specialty Pharmacy Insurance Verification 06/14 to 09/14

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.

Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

Provides statistical and performance feedback and coaching on a regular basis to each team member.

Writes and administers performance reviews for skill improvement. Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.

Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.

Error Reports, Aspect System, Processing systems, design and development skills, testing and maintenance skills

Ensures employees have appropriate training and other resources to perform their jobs.

Responds to and resolves employee relations issues expressed by team members.

Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

Billing, BCBSM, Business and Data Analysis, Web Client MVP, eMTV, eBilling, Benefits and Membership Billing System

Addresses disciplinary and/or performance problems according to company policy.

Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

Works as a member/leader of special or ongoing projects that are important to area/process improvement.

Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

Manages a team of 20 members

Performs telephonic support for online authorization of routine services

Provides direct support to Primary Care practices and specialty care providers regarding utilization, authorization, and referral activities

Becomes proficient in the use of ICD-9 and CPT codes

Data entry referrals for non-complex services including inpatient and outpatient care

Provides data entry for care which has been arranged by the Pre-Authorization Coordinators.

Verifies eligibility of members and participating status of providers

Determines member benefit coverage

Ann Arbor, MI

Cascade Hemophilia Consortium Pharmacy Technician 04/11 to 03/14

Canton, MI

Rite- Aid Pharmacy Technician 05/10 to 04/11

Receive written prescription or refill requests and verify that information is complete and accurate.

Maintain proper storage and security conditions for drugs.

Answer telephones, responding to questions or requests.

Fill bottles with prescribed medications and type and affix labels.

Billing, BCBSM, Business and Data Analysis, Web Client MVP, eMTV, eBilling, Benefits and Membership Billing System

Assist customers by answering simple questions, locating items or referring them to the pharmacist for medication information.

Error Reports, Aspect System, Processing systems, design and development skills, testing and maintenance skills

Price and file prescriptions that have been filled.

Clean, and help maintain equipment and work areas, and sterilize glassware according to prescribed methods.

Establish and maintain patient profiles, including lists of medications taken by individual patients.

Order, label, and count stock of medications, chemicals, and supplies, and enter inventory data into computer.

Receive and store incoming supplies, verify quantities against invoices, and inform supervisors of stock needs and shortages.

Medical Billing

Insurance verification & overrides

Pack & verify factors, meds, & supplies before sending out to patient

Organized when under pressure or rush time.

EDUCATION

High School Diploma-2009

State Certified Nurse Assistance – 2012

CPR and First Aid Certified 2014

College – Washtenaw Community College - Associates in Liberal Arts and Science - 2012

College – Eastern Michigan University Bachelor Of Science in Healthcare Administration 04/2015

College – Southern New Hampshire University – Masters in Business Administration Anticipated 08/2018

Skills:

Expert in Microsoft word, Excel Spreadsheets, Access, Power Point, Office, ICD-9, Quickbase, CPR Plus, EMR, QuickBooks, Customer Service, Call-Center, Multi-tasking, Cash-Handling, Patience, Vista, CPRS, DDS, Adobe, FBCS, IMS, SQL, ATS, Brassring, Onboarding, Error Reports, Aspect System, Healthcare Experience, Processing systems, Billing, BCBSM, Benefits and Membership system, Data Analysis, Business Analysis, Web Client, design and development skills, testing and maintenance skills, MVP, eMTV, eBilling, Benefits Billing, hands-on learner, fast learner, Quality (work demonstrates competence, accuracy, neatness and thoroughness), Quantity ( use of time, volume of work, ability to meet schedules, productivity), Job knowledge and mission engagement (comprehends nature of mission, understands and follows procedures; develops comprehensive understanding of operations), Working relationships (works well with supervisors, volunteers, and clients, treating all with dignity, respect, and camaraderie), Time management ( manages time to complete special projects as well as respond to time sensitive demands; is able to track multiple open tasks to completion)

REFERENCES

Rudra Patel

313-***-****

ac16o7@r.postjobfree.com

Christy Petrosky (Recruiter at Office Team) ac16o7@r.postjobfree.com

777 E Eisenhower Pkwy

Suite 140

Ann Arbor, MI 48108

734-***-****

Mary McClure (Office Manager at Cascade Hemophilia Consortium) ac16o7@r.postjobfree.com

517 West William Street

Ann Arbor, MI 48103

734-***-**** - Cell

Stephanie Raymond (Director of Cascade Hemophilia Consortium) ac16o7@r.postjobfree.com

Mike Altese (Lead Pharmacist at Cascade Hemophilia Consortium) ac16o7@r.postjobfree.com

517 West William Street

Ann Arbor, MI 48103

734-***-****

Barry Gray (Recruiter at Ultimate Staffing) ac16o7@r.postjobfree.com

39555 Orchard Hill Place

Novi, MI 48375

248-***-**** - Office

248-***-**** – Cell

Jeff Smith (Security Director at Truven Health Analytics

100 Phoenix Dr

Ann Arbor, MI 48108

734-***-**** – Office

734-***-**** - Cell

Pankaj Patel (Lead Pharmacist at Rite Aid Pharmacy)

Ashwin Patel (Pharmacist at Rite Aid Pharmacy)

4151 S Canton Center Rd

Canton, MI 48188

734-***-****

313-***-****

Kathy Horhack (Office Manager at Hope Medical Clinic) ac16o7@r.postjobfree.com

Jim O’Neil (Clinic Coordinator at Hope Medical Clinic) ac16o7@r.postjobfree.com

518 Harriett Street

Ypsilanti, MI 48197

734-***-**** ext. 107



Contact this candidate