Manager Office
Resume:
Andrea Smith-Rahim
Virginia Beach, VA 23455
Mobile Number: 757-***-****
Home Number: 757-***-****
**********@*****.***
Career Objective: To gain a position with an organization where my organizational skills and administrative abilities can be fully utilized. A company, where I can reduce the workload of my Superiors…while at the same time creating a productive work environment.
Administrative Work Experience
Medical Receptionist 2015 - Present
Gastroenterology
Front Desk Manager
Serve as face for front office (extremely pleasant personality)
Insurance verification
Patient registration
Schedule new patients
Mail late fee letters to patients
Collect patient co-pays
Answered phones
Schedule Colonoscopies and Endoscopies
Order office supplies
Responsible for opening practice for business, as well as closing the office
Responsible for maintenance of office equipment
Responsible for nightly deposit
Schedule Vendor / pharmaceutical luncheons
Submit articles to be published
Office Manager
Hampton Roads Neuropsychology 2014 – 2015
Served as Office Manager over small office setting
Prepared depositions for court appointments
Processed payroll
Processed Staff time sheets
Proof read / Submitted articles for publication to medical journals
Billed insurances
Served as hiring manager
Performed staff evaluations
Proof read reports
Made travel and hotel arrangements for out of town depositions
Reserved conference space
Answered telephones
Handled office correspondence
Purchased office equipment and supplies
Organize staff events
Office Coordinator/Front Desk Supervisor
Eastern Virginia Medical School, Norfolk, VA 2012- 2014
Supervised staff of 6 employees (which included both front desk and medical records)
Processed time cards for payroll
Assisted with creating and implementing practice budgets that were beneficial to the practice
Handled all cosmetic payments and promotions
Served on hiring panel
Conducted meetings with Administration and staff to resolve issues and concerns
Evaluate staff appraisals
Reported monthly insurance updates
Conducted bi-weekly meetings with staff to assure there weren’t any issues or concerns that I had not been made aware
Responsible for nightly deposits
Purchased office supplies for the practice
Assisted with the creating a team of new employees for new office
Assisted with implementing paperless chart system
Supervised duties of front desk staff as well as medical records
Responsible for the daily opening and closing of practice
Responsible for clinical and non-clinical aspects of the practice
Unfortunately, I had to terminate several employees, due to lack of production or absences
Administrative Assistant
AngloGold Ashanti, Greenwood Village, Colorado 2009 –2012
Project Manager for Bridge English students
Maintained weekly schedules for staff members, as well as posting them to the company intranet
Performed a variety of secretarial/clerical duties such as: photocopying, data entry, mailing faxing and filing.
Answered telephones and transferred to appropriate staff members.
Organize travel and hotel arrangements for staff traveling
Performed data entry of confidential information for the Legal, Human Resources, Public Relations and Tax department
Meet and greet clients as well as International visitors
Provided private transportation as well as Hotel accommodations for staff traveling overseas, as well for International travelers visiting Colorado
Handle all official company correspondence efficiently
Coordinate travel documents, i.e., visas and passports, hotel accommodations and admission for AGA foreign employees attending English classes in Colorado
Coordinated entertainment agendas for out of town clients and their families.
Created Power Point presentations for weekly meetings
Purchase office supplies and negotiate with vendors for better deals
Provide the use of my voice for promotional DVDs and the office voice mail system
Coordinate office space, company vehicles and company badges for guest and visitors
Organize staff events, i.e., birthdays and retirement luncheons, baby showers and end of the quarter luncheons.
Sorted and distributed incoming communication data, including faxes, letter and email
Maintained the reconciliation of purchases on my company credit card
Responsible for updating legal journals
Front Desk Supervisor/Appointment scheduler
Jordan Young Institute, Virginia Beach, Virginia 2006- 2009
Served as front desk supervisor (4) employees
Schedule patient appointments
Implemented work schedules for staff
Processed time sheets for staff
Interviewed future employees
Collect patient co pay
Schedule and confirm patient medical consultations
Coordinated schedules for the front desk staff
Responsible for daily deposits
Answer incoming calls
Responsible for incoming mail
Responsible for the opening and closing of the practice
Administrative Assistant
City Manager’s Office, Portsmouth, Virginia 2003-2006
Meet and greet visitors and clients
Maintain schedules for City Manager’s immediate staff
Coordinate lunch meetings
Responsible for the maintenance of office equipment
Served on planning committee for special events
Responsible for purchasing office supplies
Coordinated office space, cars and access badges for visitors and new employees
Updated legal journals
Distributed copies of the minutes from City Council meetings
Answered telephones and transferred to appropriate staff members
Sort and distributed incoming correspondence, which included incoming mail, faxes, letters and emails
Maintained and corresponded with citizens regarding city issues.
Promoted to Office Manager for the Department of Marketing within 1 year of employment
Achievements
Maintained the Dean’s List while double majoring at Regis University
Successful in overseeing the responsibilities for the admission of foreign employees to the Bridge English school
Provided my voice for promotional DVDs for Public Relations as well as the main telephone system for the company
Member of Regis University Entrepreneur club 2010-present
Supported the Public Relations and Tax Departments effectively in assigned projects(received an award)
Received employee of the month 18 times at Eastern Virginia Medical School
Nominated for employee of the year for the entire medical school staff
Received employee of the month 3 times at Jordan Young Institute (after which the practice no longer did employee recognition)
Received EVMS certificate for “Successful conflict resolution” 2014
Received CEU credits from Rockhurst University Continuing Education for “Successful Organizational skills” 2003
Received CEU credits from Rockhurst University Continuing Education for “Coaching, Criticism & Discipline skills for Managers & Supervisors 2003
Key Skills
Knowledge of Microsoft Office
Ability to learn new software
Attention to detail
Proficient in Medical Allscripts
Medical IDX
GMed
Conflict Resolution
Excellent typing skills
Great communicator
Excellent Time Management skills
Flexible with coming in early or staying late for special projects
Excellent customer service skills
Education
22 years Administrative and clerical experience
General Bookkeeping
Computer literate
Rappahannock Community College (majoring in Business)
Currently attending Regis University (Double majoring Human Resources/Public Relations)
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