Customer Service Account Executive

Alex Fitch

269-***-**** or ac16kc@r.postjobfree.com

High achieving individual seeking a position in Human Resources or Recruiting. Work Experience

PAYCHEX KALAMAZOO, MI

Account Executive 02/2017 - Present

Responsible for customer relations and customer acquisition

Ensure customer satisfaction through understanding customer’s needs

Develop proposals and presentations for potential new customers

Extensive knowledge of

o Payroll Processing, Tax Compliance, Time Off, Compensation, Reporting o Human Resources, Hiring & Separation, Recruiting, Employee Tracking o Benefits, Health Insurance, 401k

ESHIPPING GRAND RAPIDS, MI

Account Executive 09/16 - 01/17

Led meetings with customers to understand and assess their logistical needs Maintained thorough and updated knowledge on service offerings Effectively networked with potential customers and developed new business Placed 1-2 quotes a week

WORLDWIDE EXPRESS GRAND RAPIDS, MI

Account Executive 01/16 - 08/16

Responsible for new business development and existing customer relations Generated 2-3 new leads every day

Averaged 3-4 C-Level meetings a week

Won multiple sales competitions

SHERWIN WILLIAMS GRAND RAPIDS, MI

Assistant Manager 01/14 - 12/15

Responsible for daily store operations

Handled all Human Resource Functions

o Recruiting, Interviewing, Employee Training, Scheduling, Time & Attendance, Evaluations o Handled Disciplinary Actions, Tracked Employee Progress, Handled HR Questions

Provided Outstanding Customer Service

Helped Increase Store Revenue

Education

FINLANDIA UNIVERSITY HANCOCK, MI

Bachelor of Arts, Business Administration GPA 3.3 2013 Minor in Sales and Marketing

Four year basketball team member

o 2 year Team Captain serving as the communication liaison between the team and coaching staff Proficient in Microsoft Excel, Microsoft PowerPoint, Microsoft Word, and Salesforce

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