Information Technology Financial

RICHARD M. FIORILLO, CPA

770-***-**** ac16ka@r.postjobfree.com

Alpharetta, GA www.linkedin.com/in/richfiorillo

PROFESSIONAL SUMMARY

Chief Administrative Officer. Broad-based executive providing strategic leadership to mid-size recurring revenue public and private national organizations. Managed finance, customer care, risk management, information technology, procurement, contract management, treasury, audit, revenue and related support functions. Strong financial acumen (CPA) and proven experience turning around departments and functions, and leading numerous people, processes and systems initiatives resulting in improved operational performance.

CAREER SYNOPSIS

Process Improvement/Systems:

Established and led numerous functional and cross functional improvement/efficiency initiatives across several organizations and covering a wide range of systems and processes.

Office Centralization Project – led effort to centralize billing and administration resulting in more accurate and timely results, while eliminating 40 positions and saving $1.5M or 25% from overall administrative expenses.

RFID Project – leadership role in development and rollout of RFID system for seven facilities that included implementing chips into linen products and reading equipment into facilities; generated a competitive advantage for improved accountability and tracking of linen products in healthcare customers.

Salesforce.com – led full-scale Salesforce.com implementation, replacing an antiquated home grown system.

Business Objects Implementation - led implementation of executive information system which improved data accuracy and provided cross-platform reporting through the use of data warehouse and reporting tools.

Customer Satisfaction Survey Process Improvement Project – led conversion of customer satisfaction measurement system from an annual event to a continuous measurement process with the implementation of electronic monthly surveys integrated into Salesforce.com.

Business Strategy:

As part of senior leadership team for two organizations, provided strategic direction ranging from acquisitions through systems and efficiencies and legal issues across numerous functional areas. Provided advice and counsel to public and private Boards and participated in SEC reporting and shareholder communications.

Authored Strategic Planning Process Guide - a document to guide company through the strategic planning process and created an Acquisition Due Diligence Checklist – a document to guide the organization through the acquisition due diligence and integration process.

Led the corporate-wide strategic planning process for two substantial organizations, including cross functional planning and integration, capital budgets and annual profit plans.

Business Operations:

Established a customer care team of 30 professionals and built decentralized call center infrastructure via VOIP phone system integrated with Salesforce.com which included case and customer satisfaction measurement system.

Oversaw efforts to improve billing of customers for lost products resulting in doubling of loss charge revenues to $25M; developed a safety and claims administration initiative, which resulted in substantial safety improvement and lowered cost by 30%; handled several significant lawsuits including non-compete issues and an executive embezzlement case.

Developed and oversaw spreadsheet models to give company accurate information relative to profitability by customer and by product so that business could be priced appropriately.

Developed comprehensive budget models in Excel to accurately forecast revenue and expenses in a recurring revenue business at a negligible cost with a high degree of flexibility and accuracy.

Leadership:

Assigned as CIO of Angelica in the midst of a challenging ERP implementation; turned it into a successful system implementation which improved controls and data accuracy/availability.

Received highest employee satisfaction scores and highest field support services grades, while managing through significant organizational change, right sizing, redeployment and rebuilding of teams and talent assets.

Developed and sustained a consulting practice with 100% billable hours for four years based on strength of reputation with previous company executives; practice included acquisition analysis and due diligence, development of budget models and various other financial projects.

Extensive experience in the assessment of overall business and interrelationships between functional areas, knowing when to build or outsource functions to improve cost savings and efficiencies. Recruited, built and managed numerous teams to meet the changing organizational needs and to develop talent for future growth.

PROFESSIONAL EXPERIENCE

ANGELICA CORPORATION, Alpharetta, GA 6/1/01 to 6/30/17

Private equity owned, national leader in providing outsourced laundry and linen management services and supplies to hospitals, long-term care facilities and outpatient medical practices; $350M (recurring) revenue.

Chief Administrative Officer, 2014 to 2017

Report to CEO; lead staff of over 65 and four departments - information technology, risk management, customer care and revenue quality functions.

Chief Information Officer and Risk Manager, 2007-2014

Re-established information technology department through changes in strategy, personnel and outsourcing arrangements; subsequently assumed responsibility for risk management, including contract management and customer profitability functions.

For six months, in addition to CIO and Risk Manager roles, functioned as Chief Financial Officer, leading financial reporting, treasury, acquisitions and collections.

Vice President, Financial Planning and Analysis, 2005-2007

Managed strategic and annual planning process including reporting to the Board. Led several value-added projects related to clean up of company data and creation of improved reporting.

Vice President and Divisional Chief Financial Officer, 2001-2005

Textile Rental Division finance leader; managed financial reporting and analysis, purchasing, information technology, accounting and finance; worked with Division President and Corporate CFO for Board reporting and multiple acquisitions - deal structure, return on investment analysis, due diligence, and integration.

RICHARD M. FIORILLO, CPA 1997-2001

Sole proprietor engaged in financial consulting practice. Excellent reputation resulted in engagements with previous employers and former colleagues. Consulting engagements included acquisition due diligence, assessment of internal controls, financial audits, systems implementation reviews, post-acquisition investment analysis and financial planning and budgeting projects.

IMNET SYSTEMS, INC. Atlanta, GA 1996-1997

$50M publicly held healthcare information systems provider.

Director of Financial Planning

Led strategic and financial planning, forecasting and financial analysis; worked with senior management team and department heads on financial planning, controls and acquisition due diligence process.

NATIONAL LINEN SERVICE, Division of National Service Industries, Atlanta, GA 1994-1996

Rental services company providing textile products to the dining, hospitality and healthcare industries; $500M revenue, 78 service centers.

Vice President of Financial Planning and Analysis-Linen Segment, 1996

Led financial planning, forecasting and financial analysis of unit operations; 52 branch locations, $380M sales. Provided financial oversight for capital projects and credit function. Integral in implementation of economic profit and return on asset concepts.

Vice President and Division Controller-Uniform Segment, 1994-1996

Led financial planning, forecasting and financial analysis of unit operations; 26 branch locations, $120M sales; managed financial analysts, credit manager, and administrative personnel.

NATIONAL SERVICE INDUSTRIES, Atlanta, GA 1980-1994

Publicly traded, $1B, national conglomerate with diversified manufacturing and services businesses.

Assistant Vice President and Assistant Controller - Financial Analysis, 1990-1994

Managed financial information, analysis, forecasting and reporting; corporate-wide planning process including strategic plans, capital budgets and annual profit plans. Prepared financial materials for Board presentations and earnings calls and developed financial models for evaluating potential acquisitions.

Auditing/Assistant Treasurer 1980-1990

Started career as an Internal Auditor; progressed through several audit management positions to Assistant Treasurer. As company officer, managed day-to-day activities of Internal Audit Department. Developed internal audit policies and procedures manual, annual risk assessment profile and annual audit plan. Supervised financial/ systems audits, participated in numerous acquisitions/divestitures, cross-trained in Tax and Treasury Departments.

EDUCATION

Bachelor of Business Administration, Accounting, University of Georgia

Certified Public Accountant, CPA

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