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Network Engineer Technical Support

Location:
Chicago, IL
Posted:
September 06, 2017

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Resume:

Sateesh Kumar

(Network Engineer)

Current Location: Chicago, IL

Availability: 1-2 Weeks

SUMMARY:

Multi-skilled with good supervisory and technical expertise. Highly motivated technology professional with 7 years of experience in managing complex, high visibility, strategic and enterprise-wide IT infrastructure services.

Very capable with a proven ability to ensure the smooth running of IT systems and to provide Infrastructure services that will improve the efficiency and performance of your company.

Extensive practical knowledge of complex systems builds, hardware, testing, network support, technical support and all IT related ones which will make best use of my existing skills & experiences and makes me stronger in my personal development.

In-depth knowledge of Infrastructure project management methodologies (ITIL & ITSM) Enterprise Data Center operations, ODC and NOC operations, ITIL based Service Delivery model along with expertise in remote management and Onsite/Offshore project delivery operations.

Proven ability to analyze the business needs and deliver on time and within budget, the technology and infrastructure needed to accomplish the objectives.

Experienced I.T. infrastructure manager seeks new challenging role and responsibility.

CORE COMPETENCIES

Strengthening the IT infrastructure through to implementing new technologies. Responsible for hardware and software installation, maintenance and repair. Performing routine review firewall access-list and logs of systems and software.

Manage the IT budgets and expenditure on hardware and software. Manage the day-to-day operations of the IT support group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management.

Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance. Having excellent time management, confidentiality & communication skills. To evaluate, test, advise, train and support I.T. related projects. Procurement of IT hardware, software and maintenance products & services.

Responsible for recruitment and training of new staff. Writing documentation for IT and Infrastructure procedures, Preparing SOW's, CR's and policy doc's for security and disaster recovery and Maintaining in SharePoint.

Managing Gigastor Packet Analyzer, TACACS and Cisco ACS, firewalls, servers, switches.

Results-oriented with strong experience in designing, developing and supporting tailored network, communications, work station & related IT solutions involving Cisco routing, switching, security & voice systems.

Devising the Network Architecture and designing for the new business networks, NOC setup to support new business.

Directly responsible for mentoring and assisting Network, System, and Application Architects; assist in mentoring of engineers and operators.

Well organized self-starter with proven capacity to learn and apply new knowledge quickly.

Proficient in Cisco IOS CLI and CAT OS CLI and have a very good understanding of Cisco routers switches and Firewalls. WLAN, WAN, LAN architecture including VLAN's.

EDUCATION

Bachelors in Electronics and Communications Engineering – HITM – INDIA

TECHNICAL SKILLS

Platforms:

Windows 3.1x to 2008; Cisco IOS Cisco Cat OS; Basic Unix & Linux.

MS Software:

MS Office from v4.3 to 2010, Microsoft Project, Microsoft Visio, VSS Client, MS Exchange Server 2000 to 2008. Terminal Server.

Hardware:

Cisco 7600 series routers; Cisco 6509 switches; Cisco ASA, PIX 515, 525, ASA, FWSM; Checkpoint on Nokia Hardware, F5 Load Balancer, Entire range of Servers, PC, Laptop peripheral systems

Network Tools & others:

Cisco Works, RSA Admin, Norton Ghost, VMWare, Cisco Terminal Server, Wireshark, Gigastor Packet Analysis and capture.

Voice:

Cisco E & M VIC, EPABX, VoIP.

Protocols:

TCP/IP, RIP, OSPF, BGP, MPLS.

KEY RESPONSIBILITIES HANDLED

ODC: Devised, Designed, implemented and supported LANs & WANs using Cisco and Microsoft products with secure LAN and Internet for Clients segregated ODC within corporate Network with one way access to the corporate IT resources like mails, Intranet and shared resources.

NOC: Devised, Designed implemented and supported LANs & WANs using Cisco and Microsoft products with secure LAN and Internet for Clients which include procuring of Ceiling Mounted heavy duty with standby ready.

VoIP: Voice Solution for the Offshore NOC. Client’s Toll free calls lands in the NOC graveyard shift with 5 VoIP Vonage small Business group with backup using ISDN BRI lines connected to EPABX.

Connectivity between inter office locations over Ethernet links, Serial Links and MPLS Links on the Cisco devices.

Coordinating with various ISP’s for MPLS, Lease Lines, and Internet Links and Satellite links.

Designing Firewall Architecture, Creating Firewall Policy / Rule-set based on business requirement.

Hosting Server like SMTP gateway servers over the Firewall DMZ with DNS pointer added over the internet.

Firewalls like Cisco PIX, ASA, FWSM, Check Point and SonicPro Firewall, worked extensively on Cisco PIX 515E, PIX 525, Cisco 5510 ASA, Cisco Firewall Services Module on Cisco 6500 Core Switches for internal and Internet facing firewalls.

Checkpoint NGX on Nokia IP 350, IP 380 for internet facing and Site to Site IPSEC VPN Tunnels.

Consoles like Checkpoint Smart Center, Cisco Security Manager,

Security Cisco Secure Access Control Server (ACS) installing and administering.

Gigastor Retrospective network Analysis. Administering, fine tuning and analyzing the captured data.

Configuring Servers on F5 Big IP Load Balancer in a cluster environment.

Installing, Configuring Apvantage Packet Shaper for optimal bandwidth usage for projects.

Security - Configuring Cisco Secure ACS Server and enabling TACACS authentication for network devices.

Will versed with CCB Change control Board approval process, SOW, Creating and Preparing the BCP / DR policy documentation, Test Plans, Questionnaire for Network Assessment, and Responding to RFP’s.

PROFESSIONAL EXPERIENCE:

Client: GE Health Care March 2016 to Present

Location: Barrington, IL

Role: Network Engineer

Responsibilities:

Install computer networks such as local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems.

Install server hardware and software infrastructure

Support administration of servers and server clusters.

Manage system back up.

Restore protocol.

Document network problems.

Support network and computing infrastructure.

Install and maintain network services, equipment, and various devices.

Configuration of routing and switching equipment

Configuration of hosted IP voice services;

Remote support of on-site engineers and end users/customers during installation;

Remote troubleshooting and fault finding if issues occur upon initial installation;

Capacity management and audit of IP addressing and hosted devices within data centers;

Liaising with project management teams, third-line engineers and service desk engineers on a regular basis;

Switches Replace branch hardware with new 2851 routers and 2960 switches.

Configured OSPF on CISCO devices with multiple routing processes and redistributed them. Tested and hands on experience in multi area OSPF topologies.

Worked on WLAN 802.11a / b/g/n / ac, Bluetooth and WLAN features, WLAN security-WEP/WPA/WPA2, WPS, WMM, u-APSD, SSL and 802.1x based authentication schemes.

Analyzed customer application and bandwidth requirements, ordered hardware and circuits, and built cost effective network solutions to accommodate customer requirements and project scope.

Environment: Cisco 2851/2960 switches and Cisco 3640/12000 /7200/3845/3600/2800 routers, Nexus 5000, WLAN 802.11 a/b/g/n devices, WLAN security and Wi-Fi Access Points

Client: Cox Enterprises May 2015 to Feb 2016

Location: Atlanta, GA

Role: Network Engineer

Responsibilities

Managed 4000+ network and security systems across a large scale enterprise while maintaining availability and integrity across the business.

Built and supported mobile communications kits which utilized both satellite service and DMVPN to deliver both unicast and multicast traffic.

Performed turn-ups and troubleshooting of over 120 MPLS circuits nationwide.

Worked with both end users and helpdesk personnel to diagnose remote-access issues for employees on both Juniper and Cisco equipment.

Performed network maintenance on datacenter networking equipment, including both the Nexus 2k/5k/7k and MDS platforms.

Conducted requirements analysis for new equipment installations and support of remote office sites.

Assisted with various network projects across the company, from IP transitions to upgrading network infrastructure at both remote and local sites.

Configured F5 load balancers for internal and external traffic.

Client: USMC June 2013 to April 2015

Camp Lejeune, NC

Role: Network Admin

Responsibilities

Planned and supervised the installation, configuration, and maintenance of all data communications systems and network services.

Identified all data communications asset hardware deficiencies and provide recommended hardware specifications and price quotes.

Planned and designed fault tolerant local area networks through the application of data and telecommunications hardware and software

Provided communication between sites using Cisco Call Manager Express (CUCME).

Maintained accountability and connectivity of all computers, printers, VOIP phones, and switches.

Supervised the completion of numerous trouble tickets on three different networks.

Client: BSNL (Bharat Sanchar Nigam Limited) April 2012 – May 2013

India

Role: Tele-communication Support

Responsibilities

Worked on DSL, ADSL and VLAN

Responsible for the day to day support in systems and network requirements of the company such as user management, trouble shooting, help and advice, local area networks, IT security.

Service on Cisco Packet Tracer.

Optical Fiber Technology – FDF & FDMS responsible for Splicing, connecting and inter-relating from one network to the other using OTDR.

Experienced on IP Networking - MAC, MPLS, MPLS – VPN

Telecommunication – Digital switching system & Digital Transmission Systems.

Delasoft Feb 2011 – Mar 2012

India

Role: Computer Systems Operator

Responsibilities

Assisted in configuration and installation of new servers and Cisco hardware into racks and data closets. Also did cabling runs and installs in the building.

Provide technical support to clients through phone, ticketing system, and remote access. Include PC/server hardware and software support, and networking LAN/WAN/WLAN configurations.

Technical support over the phone, remote access, field visits, and with the footprints ticketing system to ensure timely service and response to issues. Includes resolving various hardware, software, network issues, and documenting them.



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