Customer Service Management
Resume:
Carmen Luisa Martínez Medrano
Condominium Colinas de las Brisas, Apt. 301D, Residential Colinas del Oeste, prolongation Av. 27 de febrero, Santo Domingo, Dominican Republic
********.**@*****.***
CAREER OVERVIEW
I am a professional, results oriented, with exceptional problem solving skills and vast experience in the area of Human Resources, recruiting and designing and implementing programs for the evaluation of new candidates and implementation in the various areas of the company. I am 100% committed to all assigned tasks, I am easy and quick to adapt to any new environment, which allows me to maximize efficiency and productivity, both in me and in the work team, regarding the assigned tasks.
EDUCATION
Master's Degree in Management and Productivity, APEC University, 2015-2017
Degree in Occupational Psychology, Catholic University Santo Domingo UCSD, 2006-2010.
LANGUAGES
Fluent in Spanish
KEY SKILLS
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Eikon system.
Batpsico.
Course-Workshop Recruitment and Selection of Personnel in Public Administration, 2015.
Emotional Intelligence and Conflict Management, DGA, 2014.
Applied Graphology Study of Personality (VIRTUAL) Training without Barriers, 2014.
Recruitment and Selection 2.0 (VIRTUAL) Training without Barriers, 2014.
Diploma in Human Management by Competencies, UNICDA, 2014.
Diploma in Compensation and Benefits, ISPE, 2012.
Workshop Elaboration of Payroll and Employment Benefits, CAES, 2012.
Productivity Workshop, Vive Smart, 2010.
Accelerated Dynamic Learning Workshop, Kriterion, 2010.
Workshop Breaking Paradigms, BHD Bank, José Benavent, International Coach, 2010.
Courtesy Workshop Telefónica, Banco BHD, 2010.
Customer Service Workshop, OSCUS SAN VALERO, 2003.
Computerized Accounting Workshop, OSCUS SAN VALERO, 2003.
PROFESSIONAL EXPERIENCE
Directorate General of Customs of the Dominican Republic (December 2011- Present)
Training and Development Coordinator
Design, coordination and follow-up of training programs for technical, administrative and managerial personnel. Coordination and follow-up of programs of educational subsidy for employees, international scholarships, internships.
Analyst Recruitment & Selection
Design, coordination and follow-up of projects such as: Area Tactical Plan; Induction of new collaborators; Evaluation of labor competencies in employees; Maintenance of R & S tools, presentations, manuals and forms.
Responsible for the complete process of massive recruitment and specialized personnel. Management of the recruitment of profiles of administrative and technical areas.
HYLSA GROUP (May 2011 - November 2011)
Human Resources Analyst
Benefits / Labor Relations / Payroll: Request employee uniforms, personal loans, reimbursements, discounts on products and services, handle Health Insurance (exclusions and inclusions). Report to the Ministry of Labor the entries and exits of the staff. Elaborate the letters of vacations, certifications and others. Assist the Manager in the payroll process for the biweekly and special (commission) payment, verifying the changes affecting the period and recording them for later revision in the area of Accounting, calculation of labor benefits. Keep the informational murals up to date.
Recruitment and Selection / Training: Responsible for the recruitment process at the National level (North, East and National District). Review policies and procedures, update the file of eligible and the employees, apply and correct psychometric tests, design the induction program. Coordinate the logistics of events and trainings. Organize monthly birthdays.
TRILOGY INTERNATIONAL, VIVA (September 2010 - May 2011)
Recruitment and Selection Coordinator
Responsible for the complete process of Recruitment and selection of the personnel of the Commercial Area (Sales, Customer Service and Marketing) at national level. Update and maintenance of the information of the R & S area, in the Intranet (forms, manuals, policies). Conduct evaluations to staff to channel transfers and promotions. Request payment for suppliers. Collaborate in organizing and supervising corporate family activities. Budget Management.
BHD BANK (October 2008 - September 2010)
Recruitment & Selection Assistant
Responsible for the complete process of Mass Recruitment of the staff of the Cash and Call Center Area. Management of recruitment of Jr. profiles Administrative areas. Make Payment Requests for Suppliers. Management of psychometric tests. Management of transfer requests. Updating contracts for temporary employees. To give support in the different days realized for the personnel (health, school, children, etc.)
JR BREA AND ASSOCIATES (March 2008 - October 2008)
Receptionist
Receive and make all types of phone calls. Attend clients and related. Responsible for managing the entry and exit of documents (invoices, correspondences, letters, etc.)
POLITICAL EDUCATIONAL CENTER VIRGEN DEL ALTAGRACIA (January 2006 - March 2008)
Administrative Secretary / Temporary Teacher.
Assist in the administrative processes of the center's secretariat. Receive and guide the parents or guardians, as well as attend their requests. Prepare documents for teachers and ex - teachers. Replace professors of different subjects, at their request.
REFERENCES
Available upon request
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