Customer Service Manager
Resume:
Angela Warkenthien
Houghton, MI 49931
ac16jb@r.postjobfree.com
Dedicated and skilled business professional seeking a position in the accounting/human resource/finance field with a company offering career advancement and requiring a high level of proficiency in the work place.
KEY SKILLS
Notary
Teambuilding & Supervision
People Soft
Microsoft Word
Microsoft Excel
Microsoft Vista
Microsoft Power Point
QuickBooks
M3 Software
Office Management
Report & Document Preparation
Spreadsheet Creation
Accounts Payable
Accounts Receivable Bookkeeping & Payroll
Tax Accounting
GETLinked Software
Clockwise EVerify
Trilogy
Records Management Meeting & Event Planning Inventory Management Expense Reduction Outlook
Swipeclock
Ablia
WORK HISTORY
2014 - 2017 MARTON TECHNOLOGIES – NEWPORT NEWS, VA
Human Resources/Finance Manager
•Taxes to include: 94 1 Federal, 940 FUTA, Form VA-16 VA withholding, VA Employment Commission, Wage sheets/Payroll Reports,
•Worked and reported directly to CEO and CFO of company.
•Benefits to include: Accruals (vacation, sick, PTO), Medical, Dental, 401K Plans, Pension/Retirement Plans, Affordable Care Act Seminars, and Fringe Benefits, Bonus, ACH experience
•Training/Hiring of all new employees as well as Developmental Projects leader.
•Accounts Analysis.
•Customer service excellence and maintain client trust and confidentiality towards all information obtained and used.
•Processed and Maintained all client garnishments, tax liens, and child support for hundreds of employees.
•Prepared and update Human Resource Policy and Procedures
•Wrote and maintained employee position descriptions.
•Invoicing, Billing, and Accounts reconciliation weekly.
•Proposal development for new clients.
•Automated Time and Attendance.
•Correspond daily with Contract Employees/Project Managers .
•All aspects of payroll.
•Develope and maintain Affirmative Action Reports/Program; Files EEO reports annually.
•Invoicing; To include iRAPT (Government Invoicing).
•Maintain accurate financial records and quality control protocals.
Assists in developing the annual company financial review and maintains budget information. Budgeting and cash flow production.
•Travel expense reports, verification and payouts.
•Managed all corporate credit card accounts.
•Taxpay (Federal and various States)
•Training development and teaching; training such as Sexual Harassment, Ethics, and Safety.
•Employment Law.
2012 – 2014 TIME AND PAY – NEWPORT NEWS, VA
Payroll/HR Manager
•All aspects of Payroll (Weekly, Bi-weekly, Semi-monthly, Monthly).
•Payroll Taxes to include wage reports.
•Payroll and HR.
•Bank deposits and account reconciliations.
•Training and hiring of new employees/hiring paperwork.
•Automated time and attendance.
•Invocing, Billing, Accounts Reconciliation.
•Proposal development for new clients.
•Accrual and payouts of PTO expense accounts.
•Managed Payroll Company.
2011 – 2014 TWICE UPON A TIME – YORKTOWN, VA
Accountant/ Manager
•Product Purchasing/Inventory.
•Accounts Payable/Receivable/Billing.
•Payroll and HR.
•Bank deposits and account reconciliations (weekly).
•Expense Reports.
•Budgeting and cash flow production.
•Cost accounting.
•Management.
•Sales taxes (electronic).
2009 – 2010 LOUKE, INC – WILLIAMSBURG, VA
Office Manager/ Bookkeeper
•Accounts Payable/Receivable/Billing.
•Payroll/Garnishments.
•Tax (State and Federal).
•Insurance.
•Invoicing
•Bank deposits and account reconciliation s
•Data Entry
•Reported directly to the President of the Company
•Multiple phone lines and administrative duties
2006 – 2008 FERGUSON ENTERPRISES, INC – NEWPORT NEWS, VA
Accounting Clerk/ Finance
•All aspects of accounts payable.
•Pay vendor billing and process 100 plus invoices for several regions daily.
•Manual checks, Expense reports and data entry.
•Assist all managers with billing, checks, and payments.
•Settle outstanding checks on a monthly basis.
•Customer service and resolving any accounting issues for all levels of management to include, CEO and Executives.
EDUCATION
2010 – 2014 ASHFORD UNIVERSITY – CLINTON, IOWA
MBA
Masters Degree in Business Administration and Human Resource Management
2010 LIBERTY TAX SCHOOL
Certificate of Completion
Federal Tax Class
2009 – 2012 ASHFORD UNIVERSITY – CLINTON, IOWA
BA
Bachelors Degree in Accounting and Public Administration
1995 – 1997 THOMAS NELSON COLLEGE – HAMPTON, VA
Associates Degree
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