Customer Service Manager
Resume:
ANDREWS MANU
**** ******* ** *** *, Richmond, VA 23222 H: 804-***-**** C: 804-***-**** *************@*****.***
PROFESSIONAL SUMMARY
BS Accountancy graduate with good academic standing applying for a General Accounting position where I can use my knowledge and experience to ensure the delivery of all financial and accounting activities related to accounts payable, accounts receivables and general accounting
SKILLS
Proficient in cash management
Training development aptitude Financial Analysis
Creative problem solver Account Reconciliation
Exceptional communication skills SAP
MS Windows proficient IBM CLOUD, SABRE
WORK HISTORY
Specialist II Revenue Accounting, 01/2017 to Current
American Airlines – Phoenix
Performs general accounting tasks/duties (e.g. conducts audits, reconciles accounts, completes debit
memos, completes journal vouchers, etc.).
Monitors, identifies, and resolves potential workflow problems within the department.
Assists in performing quality control duties (e.g. completes quality audits).
Performs a variety of other functions/ad-hoc projects as assigned by the immediate supervisor/manager to
aid in the department's/company's achievement of goals and business objectives.
Researches and resolves accounting discrepancies in a timely manner, including correspondence with
external contacts, when necessary.
Assists in identification/development of new/updated policies and procedures and system enhancements.
Customer Service Agent, 03/2015 to 01/2017
American Airlines – Richmond
Examine passenger documentation to determine destinations and to assign boarding passes.
Provide boarding or disembarking assistance to passengers needing special assistance.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate
books, and computers.
Determine whether space is available on travel dates requested by customers, assigning requested
spaces when available.
Check baggage and cargo and direct passengers to designated locations for loading.
Created new processes and systems for increasing customer service satisfaction.
Cashier/Auditors trainee, 09/2014 to 03/2015
Sam's Club – Richmond
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.
Answer customers' questions, and provide information on procedures or policies.
Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed
appropriately
Customer Service manager trainee, 11/2010 to 09/2014
Walmart – Richmond
Prevented store losses using awareness, attention to details and integrity.
Maintain up to date knowledge of store policies regarding payments, returns and exchange.
Assisted in training new staff members in providing dedicated customer service, and showed them how
to work cash register machine.
Resolved customer complaints and questions in a professional manner. Rang up customer items, took
payments, and gave change.
Assisted customers with food selection, inquiries and order customization requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
EDUCATION
Bachelor of Science: Accounting, 2016
University of Phoenix - Phoenix
ACCOMPLISHMENTS
American Airlines 9/2015
Improved the efficiency of customer service department 20% by proving both training for new hires and
setting up training materials. -
Received a congratulatory letter from the corporate office for best customer service based on customer
feedback.
Dean's List Scholar 05/2014
After achieving a grade point average higher than a 3.5 during the spring and fall semester of 2014, I was
honored and recognized as a dean's list scholar for proving to be able to manage my life outside of school,
while still attaining a high academic achievement.
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